Complaints

This profile includes complaints for Bob Howard Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bob Howard Motors, Inc.

  13101 N Kelley Ave Oklahoma City, OK 73131-1234

• 

  Bob Howard Motors, Inc.

  12929 N Kelley Ave Oklahoma City, OK 73131-1800

• 

  Bob Howard Motors, Inc.

  13201 N Kelley Ave Oklahoma City, OK 73131-1230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car at Bob Howard Honda in March 2025. They convinced me to buy a car warranty, which I did. On 4/2/25, I decided to cancel the car warranty. I got email confirmation from the warranty company that it had been cancelled and that'd I'd need to reach out to Bob Howard as they are the ones who would process the refund. I have talked to many people - one told me to wait until the end of May for the refund and call back if it hadn't been deposited to my account. I have tried calling to get help again as I have not received the refund, but no one seems to know how or what to do, or want to help me. I've left messages on finance department phone with no call back. I did receive one call back today, 6/10 from someone who asked me what was going on, then put me on hold. After 30 minutes being on hold, I ended the call. I texted Hetor Mora, who sold me the car, and he provided me the finance department manager's name, ****. I left a message for him today and have not yet heard back. I am owed around $3000 that should go back to my vehicle loan and am currently paying interest on that! I just want my refund from the warranty and I need help.

  Business Response

  Date: 06/16/2025

  Customer is sending me the cancellation confirmation number.  From there I can track and see what is going on.  We will get the customer taken care of and her cancellation processed.

   

  Thanks,

   

  ***** *******
  
  

  General Manager

  Bob Howard Honda

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response as I have not yet been issued the refund. I sent the cancellation confirmation to the email address provided but have not yet received further details. Once the refund is received, I will be satisfied.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership forced us to pay for a Resistol package at the purchase of the vehicle added to the agreed on price after the sale was made. In the amount of 695$. We were not told before we agreed to purchase the car that this was going to be added on to the price of the car. We did not want it. My car was transported from a dealership in ***** to a OB Howard ****** the day I bought it. They did. It even apply the Resistol package the day I bought the vehicle. They did. It have time. Said we would have to bring it back another day and they would finish the job. They gave us the box of supplies. I took it back in to have this done with the box. They took my car in the back brought it back to me and the products had never been touched. I dont think they even did the application. Also, the only gave me one wireless key fob. I believe they didnt even ask for the 2nd one from the dealership it was transported from. I have inquired about getting the 2 nd key fob multiple times with absolutely no help or regard for help from any of the sales staff. They do not care. The key fobs are almost 400! Plus 80 to program. I bought a 60,000$ car I think Im owed a second key fob. They are horrible to deal with and I will never buy a car here again. I would Like a full refund of the Resistol package and a second wireless key fob

  Business Response

  Date: 07/18/2024

  Customer has every right to decline/stop purchase of vehicle if terms are not ageable. Attached purchase is from 08/24/2022. Nothing was promised in writing or owed to the customers. Customer signed all documents aggreging to terms. 

  Used vehicle often come with only one key. I would be happy to refund customer $100 in good faith. 

  *** Branch 

  General Manager 

   

   

   

  . 

  Customer Answer

  Date: 07/19/2024

  
  Complaint: ********
  
  I am rejecting this response because: I would like a full refund of the purchase price of the Resistol package that I was forced to pay for and a complimentary second key fob. 100$ does not even cover the cost of a key fob. Barely covers the amount to have it programmed. Im confident they could have obtained the second key fob from the original dealership the vehicle was transferred from. ******** *** in Broken Arrow upon delivery to *** Howard the day of purchase or after if they had tried. No one tried to do anything except charge me for an extra service that had not even been applied to the vehicle. It was late. The salesman were in a hurry and wanted to make the sale and go home. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/25/2024

  Warranty is a nonrefundable product and coverage still applies to the vehicle.

  $200 check back in good faith is all *** Howard ****** is willing to offer. The purchase is well over a year later and the dealership owes nothing to the customer. If rejected again no further offer will remain.

  Thank you. 

  *** Branch 

  ************

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/28/2024

  I never received the resolution

  Business Response

  Date: 08/28/2024

  We will get the check issued. Thank you 

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife purchased a car here after I went to the car with my toddler the finance agent asked her to add on several packages to the car. She declined multiple times he said it would only be a $3 difference. She agreed to a $3 difference that later turned out to be $2800 and about $35 difference. We have called multiple times to have Payment adjusted or the amount refunded towards tax title considering we were told bank wouldnt loan anymore but they did I was just lied to to falsely sealed packages to. I have also contacted yall multiple times and yall do not return calls or emails. I had called the next day before paperwork was sent to bank but **** never called then or the many other times. The worse part is I never signed the paper work he had my wife sign. So I can either get refunded or I can take other actions considering I never signed which if he has cameras in his office yall can prove. If not anyone can tell my wifes signature is on both of ours.

  Business Response

  Date: 02/26/2024

  Do you recall which location, we have several in the *********. 

  Customer Answer

  Date: 03/02/2024

  *** Howard ****** with finance *******************. It could be spelled differently. My wife went in Friday to try to get a resolution and told manager in sales they sent her back to ***** who proceeded to tell my wife we would have had a 19 percent interest rate if he didnt buy down my score so I had to buy the packages or I would have had a higher rate. I told him untrue ****** offered me a 12 before going. I have 3 other loans through tinker I still called the bank to confirm and they said in no way true. Im almost ready to call the bank and tell them to check my signature or the fact my wife and the signature on paperwork are going to match because I never signed which is fraud he allowed. If yall cant refund the package like it was never  there I would like  the loan cancelled. Also my wife tried to call after she called bank they asked who it was she told her name and they hung up which is what has happened since we bought the car. This is all illegal and crazy they are not trying to make right. Also we were not going to trade in at  all due to interest rates being high and my prior 5.9 rate so on phone I was told free lifetime warranty, $490 payment. And ***** for car. so I get there they change the price of trade to I think 21 or 23 I will have to look at my paper work and ***** tried selling me warranty that I was told was free before coming in and a payment a lot higher to find out because of the stuff he told my wife was $2 a month and not even have me sign when it was my time he used the fact we had a baby to scam us and I hope you guys make it right.

  Business Response

  Date: 03/14/2024

  Full refund on warranty @ Want to Cancel Your Product? | *** Howard Nissan

  Cancel the warranty at *** Howard ******* - Finance Tab - Cancel Warranty. 

  Tinker can inhouse adjust payment once the cancellation on warranty is processed. 

  Warranty signatures only require one purchaser. 

  Interest rates are negotiable through lenders this would change payments pending finance intuition used. Dealer given authorization via credit application to match customer with lenders. Priced disclosed on all legal documents. 

  Explanation of payment and priced signed on with detailed priced included on with details on all paperwork.

   

   

   

   

• Initial Complaint

  Date:11/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October21,2023 Bought a used car from their ******* dealership. 30 days no title as yet. Price increased due to additional paperwork needing signed. Biggest complaint is my first payment is due on the 5th of December and I have no idea where and to who I am suppose to make the payment to. When contacting the finance all I get is its on my paperwork I signed and no other reply to help solve this issue. After sell care is very poor from the *************** department.

  Business Response

  Date: 11/28/2023

  Bank will be Santander Consumer USA, we are still waiting on some items from customer to finalize the loan.  Will have Finance Director ********************************* reach out.  Titlework will be mailed once loan is finalized.  

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No title provided within 30 days resulting in penalty, fees and possibly being pulled over and ticketed.The 2013 Highlander was purchased from *** Howard Toyota on 08/02/2023. The application for ******** Certificate of Title for a Vehicle was completed on the same day. The Temporary Tag was issued on the same day. The dealership on 8/23/2023 sent the title request to the Valid Title holding state in *****. In non-compliance, the dealer issues a second 1-time only 30 day Temporary tag due to failure to provide title within 30 days which is also non-compliant with another statute. I will incur daily compounding in fees and penalty in my home state of ******** for not completing title work on or before 09/01/2023. The 1st and valid temp tag will expire and the title work has remained unchanged in the valid titling ************** as of 08/29/2023. I have sent emails and received nothing in writing back and nothing but non-compliant excuses over the phone when they choose to actually take the call instead of having me leave a message. They do not return the messages. I've suggested in email that these are non-compliant and to have someone walk it into the Texas DMV for titling and overnight to the purchaser.Okla. Admin. Code 765:13-3-3 - Content of the temporary license plate (d) ... The dealer shall record the temporary license plate's unique sequential number on the front of the vehicle's bill of sale in a conspicuous location. A dealer shall not issue more than one unique sequentially numbered temporary license plate for the same vehicle sale.Under the ******** ******************************** Act (the Act), every vehicle owner must have a certificate of title as proof of legal ownership. 1102(3), l 105(B); see ******

  Business Response

  Date: 09/05/2023

  At time of complaint paper tag had not expired. Title and lien release are coming from ***** and should arrive 9/5/2023-9/6/2023

  We have attempted to reach out to customer with no response from customer

  Customer Answer

  Date: 09/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The response by *** Howard Toyota is a ploy to delay the inevitable resolution. Everyday delayed is their victory. The dealership failed to address the allegations that they are and should have known that a non-compliance with statute Okla. Admin. Code 765:13-3-3 would occur as evidenced by the email to them. For example, re-issuing a invalid 2nd 30-day Temporary tag is a non-compliance. The dealership's response also fails to address not issuing the title within 30 days, which is another statute noncompliance.Their failure to address these issues timely has resulted in the valid Temporary tag expiration, penalties and fees to compound daily to the buyer for not titling due to their failure, and the lost legal proof of ownership and benefit rights. This has harmed the buyer. The dealership cannot defend against these allegations. The voice mail which was left 8/30/2023, 2 days before the 30 day deadline of 09/01/2023 for compliance wouldnt in any way have made the harm to the buyer change. The dealership didnt send or communicate application of title in ***** until day 21 and 22 of the 30-day window. They should have known that would result in a non-compliance with statute and harm to the buyer.

  Evidently the body that regulates *** Howard Toyota for Temporary tags and titling, that is the ********************************* will be interested in these issues, too.
  

  Very respectfully,
  
  *********************

  Business Response

  Date: 09/05/2023

  We are moving as fast as the two states (that are involved) will allow us to move. I have left another message with **************. if he is concerned about late fees or a citation, *** Howard Toyota will accept those responsibilities.

   

   

  Customer Answer

  Date: 09/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The buyers relief from the ***** caused by *** Howard Toyota shall be inevitably resolved. The buyer doesnt create the deadlines for how the dealership accepts their responsibilities resultant from these willful statute non-compliances. The dealership must cooperate with their regulator, that is the *********************************.

  
  Also, calling the buyer after the statute non-compliances wouldnt have changed the harm that is ongoing as of 09/12/2023. Nor has calling the buyer ever provided relief resulting from these ***** in such a way that is compliant with the statutes. Evidently, the regulator will answer any requests for relief stated in the Buyers complaint and any and all such further relief deemed necessary and just.
  

  Respectfully,

   

   

  *********************
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 29th, 2023 Made a deal at *** Howard ****** for a 2023 ****** Altima. I was told my APR was **** by 2 different salesmen/managers. I was signing my papers when I noticed the APR I was about to sign was ****. I brought this to his attention and he walked out and came back a minute later and immediately printed out a new copy with correct APR. If I had not read what I was signing, they would have snuck a higher rate and I would have been stuck with the higher rate. Very unsavory sales tactics.

  Business Response

  Date: 09/05/2023

  Concern has been handled at the dealership, we believe the customer is satisfied with the outcome. 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday July 30th, I took my family's 2018 Honda Civic into to *** Howard Honda for repairs. It turned out that a designated family driver had wrecked the vehicle, and it required body work and mechanical repair. The technician advised I file an insurance claim. I contacted State Farm and started a claim. State Farm sent an adjuster out to review the automobile, and to perform an estimate. State Farm issued a $2,617.32 check for repairs to *** Howard Honda, which was cashed on August 12th. The estimate was significantly less than *** Howard Honda wanted to charge to perform the labor. *** Howard declined to repair the vehicle. I picked up the vehicle to have it repaired at a collision center on September 13th. I informed the tech the day I picked up the vehicle that *** Howard had cashed the check from State Farm in the amount of $2,617.32. He stated he would inform his supervisor the following day. I spoke with the supervisor on September 15th. The supervisor stated that he knew about the issue, and was working with accounting department to get the check. I have since called and spoken with the supervisor over 7 times in the last month. The answer is always the same. He states that he needs to talk to the *** or accounting or a manager, and he will get back to me. The car is now waiting to be repaired, and repair cannot continue until either I get the check, or they return the funds to State Farm with claim number 36-37H7-48M. I spoke with the supervisor in person on October 21st, and informed him that repairs cannot be made until *** Howard has refunded the money. He stated that he will have an answer after his meeting on Monday, October 24th. He never called on October 24th.I currently cannot repair the vehicle because *** Howard Honda has been holding onto a $2,617.32 check since August 12th for repairs they did not want to complete, and now I cannot get the repairs completed until they give back the money.

  Business Response

  Date: 10/28/2022

  We are refunding the money to State Farm. We apologize this didn't happen sooner, the manager was looking for the deposit in the wrong place, we found it this morning and refunding ASAP. 

  Customer Answer

  Date: 11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the used dealership in feb of 2022. I was given to keyless key fobs for my vehicle in finding out one of my keyless remotes did not work and the other was low on battery I returned to get the one that works battery changed out and the one that doesn't work fixed. Turned out the dealership gave me the wrong key fob and in speaking with one of the sales managers by the last name *******, he clearly stated not sure why I was given the key fob but their is not another one they had on hand. I asked if they would be willing to cover the coast or simple replace my secondary key that did not go to my vehicle, he stated since it is not certified their is nothing he would do. I asked were would it state on my paperwork if it was certified he said it wont because it was sold at ***** miles, even though the sighn out side clearly says certified preowned vehicle. So clearly this dealership has let down not only my self, but who ever elses key less key fob and in my opinion a poor example of management and customer satisfaction and experience. I feel this is a form of false advertising for their preowned vehicle and feel the dealership could at least cover the cost for the replacment that there parts department said they could get within the day cut and programmed to my vehicles vin number.

  Business Response

  Date: 10/24/2022

  Client has been contacted by the ** in attempt to resolve. 

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11,2022 my Toyota pirus stopped working stating my hybrid system had a problem. I called *** Howard Toyota and told them the issue. I was told to have the car towed to their service area and have it dropped off. I was assigned a time of 7am on August 12. Triple A towed my Toyota to the service area and took our key to the service desk. I called at **** asking if they had determined the problem. The woman said she would have to email the service department and they would call me. I never received a call. My husband went to the dealer around 215pm and they said they didnt have our car and they couldnt find it. After searching the lot they did find the car but no key. It is 430 pm and they still can not find the key and then called me and said they contacted Triple A and they did not have a record of our car being delivered there. However I talked to Triple A and the driver who said he did deliver the car and handed the key to a service agent-a short man with tattoos. They have been very rude.

  Business Response

  Date: 08/13/2022

  Car has been found and customer is being taken care of.

  respectfully,

  ***********************

  General Manager