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Business Profile

Medical Billing

Concord Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill in the mail from Concord Radiology, ***** **** ************ ***** ** ***** in the amount of $625.00.

    It shows it is for a mammogram and ultrasound. It also shows it was filed with Community Care and was denied.

    I had services performed at St. John Medical Center on 3/3/2025 that was filed with my insurance company and the explanation of benefits shows payment by my insurance United Healthcare. It shows that I owe nothing.

    I am concerned that this bill is medical fraud.

    Thank you,

    ********* **********

    Business Response

    Date: 07/21/2025

    Thank you for reaching out. Ascension St. John provided Community Care as your insurance. When billed, they denied the claim. Without seeing the remit you mentioned from UHC, we believe what you received was the hospital billing for the technical components of your services. With this new information, we were able to verify your UHC insurance and will bill UHC for the professional component of the services. If you have any further questions, please contact the number on your bill. Thank you

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving text messages about a supposed bill, the last one received on 7/7/2025. When I signed into this account and then pulled up my BCBS insurance, the insurance information indicates that I have no outstanding balance due to Concord Medical Group from March 28, 2024, and that this bill was updated through BCBS on May 14, 2025. Concord is saying I owe 60 dollars and that my insurance was not run? I have the claim downloaded from BCBS showing I am not responsible for any payments.

    Business Response

    Date: 07/11/2025

    Thank you for reaching out and bringing this to our attention. We have spoken with our billing company and they have confirmed no patient responsibility and let us know it was an error in the notification system. This has been resolved and you will no longer be receiving any communication about this claim. 

    Customer Answer

    Date: 07/11/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ************

  • Initial Complaint

    Date:01/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GOOO AWAAAAYYYY. i do not owe you, nor my local emergency room, $1,123. nor did i owe you (the exact same amount) the first time you tried this **** two years ago.
    i live in TENNESSEE. I have medicaid. my medical expenses are, and have always been, covered by my insurance. do. not. contact. me.
    take my name off your scam list.
    this is the second time in 3 years that i have dealt with this nonsense. i am over it.
    thank god, the first time, i was able to dispute this **** off of my credit report, as it is NOT A LEGITIMATE BILL. it’s disgusting how willing you all are, to not only scam total strangers out of money, but also compromise their credit, leaving them in an even worse financial situation and making it even harder to get out of a hole. shame on you.
    leave me aloneeeee.

    Business Response

    Date: 01/28/2025

    My apologies for any inconvenience. We have a chart from, date of service, 8/19/2024 for emergency services at Ascension Saint Thomas in Waverly TN. It does not look like your TennCare insurance information flowed over correctly and we now have this fixed in our system. There will not be a patient balance, thank you. 

    Customer Answer

    Date: 01/28/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the er after hours to be seen. Afterwards I never received a bill nor a call from this company stating that I owed a balance. I had concluded that that my insurance had already paid for it since I didn't receive a bill or a call. But instead I was sent straight to collections. Had I received proper notification of the bill I would have made sure my insurance was billed. I want this removed from my credit score and the account billed to my insurance. This amount due is not at my fault for failure to pay, but theirs for failure to contact.

    Business Response

    Date: 01/20/2025

    Hi *********, I'm so sorry for this. I had my rep look up your account and it seems we did not receive a phone number or your insurance information on your demographic form from the hospital. Typically, a text statement is sent and then a paper statement from our billing department. Your account has been sent to collections as of 12/23/2024 but it has not been reported to your credit yet. I have asked that your account be pulled from collections immediately. Are you able to provider your insurance information so that we can start the billing cycle over? Thank you for your help! 

     

  • Initial Complaint

    Date:12/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from Concord Medical Group in the amount of $1,375.00 for health care on 01/23/2024 and 01/24/2024. They stated the insurance is requesting clarification about the service performed by *** ***** ******** on those dates. This is a doctor contracted to the hospital. I feel this is the company's responsibility to get the information as I have no way of obtaining it. I am covered by Medicare, Mail Handlers Benefit Plan and Tricare.

    Business Response

    Date: 12/13/2024

    *** ******** I'm so sorry for this inconvenience. It seems we did not have the correct insurance on file and since we are past timely we will pull the account and adjust in full. 

    Customer Answer

    Date: 12/18/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Already paid for ER visits in full at the ER billing department. They are attempting to make me pay more tuan double for both visits with no information regarding the services being billed for. ******* ******** ******* ****** in Andrews Texas is telling me I am paid up at the self pay rate. There was no mention of this Concord Medical Group by any staff at the hospital and I would like a cease and desist sent to them with no payment on my part. They should be taking this up with the hospital or not involved entirely. If this hits my credit at any point I will file a lawsuit. ER visits were 7/22/24 and 8/7/24. Transactions ********** and ********** respectively

    Business Response

    Date: 09/24/2024

    *** ******** I see that you are also communicating with our billing department. Most departments bill separately for ER visits, the hospital bills facility charges and we bill professional charges on behalf of the provider. It seems you did not have insurance at the time of your visits. Our standard reduction for self-pay is 70% which would leave a balance of $673.80; that’s $336.90 per visit. Please let me know if you have any questions or need assistance to set up a payment plan. ***** *** ******* *****

  • Initial Complaint

    Date:09/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Disputing an ER visit bill for my son, ****** from 5/26. I have attempted to contact Concord Medical Group of Texas via email to fix my original bill I received in the amount of $1,123.01 and have gotten no response x multiple times. I recently sent in a payment of $182.56 (the amount that my insurance stated that we owe based on the repriced amount that was negotiated). I just received another bill on 9/17 for what Concord is saying we still owe $940.45. My son was seen by the ER doctor for a total of maybe 20 minutes during our time there and it is absolutely absurd to have a bill this high (higher than the hospitals bill for using their facility) for the MD doing absolutely NOTHING with him. I will not be paying any more than what has already been paid and I dont appreciate this company continuing to harass us by trying to get us to pay more than what we owe them! I have attached proof of insurance adjustment. I am seeking a billing adjustment with zerod balance and no further contact with us!

    Business Response

    Date: 09/19/2024

    Concord Medical did not receive readable insurance information. The balance was assigned to patient on 6/5 and 6 statements have gone out. After two statements, we emailed the patient's mother on 8/8 asking that she please update insurance, but she did not respond and did not provide an update. Unfortunately, insurance could not be billed because we have not been able to identify the carrier. We are happy to add insurance if the information can be provided. Thank you! 

     

    Customer Answer

    Date: 09/23/2024

     
    Complaint: ********

    I am rejecting this response because:

    I never received an emailed reply (from 8/8 as you stated) after I tried to reach support to fix the bill before I paid it. I have attached images of our member card as well as the *** from our insurance provider stating what the repriced amount was and what they said we are responsible for (this was received on 6/21 per EOB). And I have sent payment for that amount ($182.56). Please get with the insurance company to figure this out! The original bill came on 6/5 as you said and we received this EOB days after I received the original bill and thought you would correct it and send a new bill, but instead you have continued to send me the original amount. I am not responsible for that. 


    Sincerely,

    ******* ******

    Business Response

    Date: 09/26/2024

    Ms. ******* I am so sorry for your trouble, the account has been cancelled and the current balance is $0. We appreciate your appropriate payment. 

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the hospital in *********** in August-September of 2023. I paid my hospital bill and my radiology bill. Then a few weeks later got a message stating that I owed a physician's bill. The text message I got sent me to a website where all I could do was pay, it gave me no information on why I was receiving it. I called my hospital and they told me it was because my doctor was in the Pampa medical group, I called the pampa medical group and was told my doctor wasn't with them. No one could give me information on who my doctor was with. I was getting multiple calls from a collections agency, which I ignored at the time but then I got a bill in the mail from a collections agency saying that the Concord Medical group sent my bill to collections after less than 6 months. Well finally at least I knew who was billing me. I called them over a month ago and was told that I should ignore the collections agency and the only reason my bill got sent to collections was because they 'Switched their billing'. So finally they say they will send me an itemized bill once they get their billing situation sorted out. Well now it's a month later, I still have not received an itemized bill, they never got back to me, and I am still being harassed by the collections agency to pay.

    Business Response

    Date: 08/21/2024

    I am so sorry for the run around you received! We transferred to a new billing company and the exiting company did not take care of you, I apologize. I have pulled your account information and we have cancelled the remaining balance and pulled the account from collections. If you need anything further, please do not hesitate to reach out. 

     

    Customer Answer

    Date: 08/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was frustrating getting the run around on this situation and I am happy I was able to get a quick response and resolution.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ******************************************************************** July 2023. The billing was done by Concord Medial Group of Texas. Mom has ****************** and Dad paid the co-pay. The hospital sent another bill and Dad called about it and they explained he had paid what he should have paid and to just wait because the billing was not right. Dad gets a letter dated 6/7/2024 from CAC *************** a debt collector! The amount they are saying Dad owes is $1,631. My parents do not have a computer or cell phone. I feel like this company is trying to take advantage of my elderly parerents by scaring them with a debt collector's notice. My 91 year old Dad is savy enought to realize he doesn't owe any more money. I want this stopped but am afraid to call anyone else and I see Concord Medical Group of Texas has a history of doing just this type of thing, which is turn over "debt" to collection before checking their records. It is not right and is abusive, especially to those of us who pay our bills and care about being fiscally responsible.

    Business Response

    Date: 07/08/2024

    I am so sorry for this, we are happy to resolve this as quickly as possible for you. If you can confirm your mother's name, date of birth and hospital location, I will be able to look up the account and work to resolve this. 

    Customer Answer

    Date: 07/09/2024

    My mom's name is *************************, born 4/6/1935.  She was in the ***************** in *****, ******  

    Business Response

    Date: 07/15/2024

    Thank you for providing the information, we have cancelled the account and adjusted in full. There is no longer patient responsibility. Thank you for allowing us to resolve this issue for you. 

    Customer Answer

    Date: 07/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter dated 06-07-2024 from a debt collection agency on behalf of Concord Medical Group of *****. I had no idea what this was for because I have not received a bill from them. the amount was for $1,123.00 and only had a partial account number. I had to go to the collection agency's website to get the full account number with is **********. I then tried to reach Concord by the phone number on their website with turned out to be the phone number of an alarm service company. While trying to figure out what this collection letter was for; I logged in to my ********** Blue Shield of Texas account and searched through my claims. I then found it to be a visit I had to Scenic Mountain Medical Center in **********, ** on July 9, 2023. As I said I have never received a bill from Concord, and discovered why while reviewing my claims. BCBS claim number ***************** states the account number ********** with ****************** of Texas was negotiated, settled, and that my obligation was $0.00. I think this **** on my credit for a bill that I did not receive, because it was settled by my insurance company is not ethical or in best business practices. I am formally requesting this collection cease and my credit be restored to its previous unblemished status.

    Business Response

    Date: 06/27/2024

    Good afternoon, I am so sorry for your experience. The account has been pulled from collections and there is no longer any patient responsibility. 

     

    Thank you. 

    Customer Answer

    Date: 06/27/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Baylor ******

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