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Business Profile

Lawyers

Justice Legal Team PLLLP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grievance is unfair billing practices. Their Law offices charged me frivolously and I believe they had taken advantage of me given the charges listed on their invoice. For example, they had charged me to research how to efficiently get a police report. Charged me to speak amongst each other on how to get police records. 4/13/2023 they had charged me $240 for to and from OKCPD but again charged $30 to come back from OKCPD on the same day. They had even charged me to drop off documents at their offices. Which included the police reports they charged me to research how to get (after they were already provided). I feel that their practices are unethical. I was never made aware of my retainer running out or that I had gone over my retainer. On 4/17/2023, I requested that the partner who attended my court hearing (who also oversees billing) because my attorney was out of the office, check into my retainer and billing because I expressed my concern that I would go over that retainer. I was given a retainer amount of $3500, and I provided them $5000. I was never contacted about my charges until I received the bill on 4/28/2023. On the invoice it stated they requested body cam footage which was never obtained/used, and I feel was unnecessary for the case as the officers themselves were subpoenaed and attended court. Also, it states that it took 30 minutes or more sometimes for travel to the court. I had been spoken to by their office staff very unprofessionally. Also, without consulting me, they had sent in a request for me to complete additional financing with their other financing option after I had received their invoice and told them I wanted to discuss my bill.

    Business Response

    Date: 05/15/2023

    Unfortunately, ****************** has chosen not to pay attention to the terms of the engagement contract she signed with our firm. All work billed for is correctly reflected and billed at our customary billing rate. Her complaint about "going over the retainer" is inapplicable to her matter, as our office billing policy is that the retainer paid by a client is held in our trust account until the END of the case and is then applied to the final bill. All other invoices are due in full each month until the conclusion of the case. ****************** was made fully aware of this policy multiple times, including prior to her hiring our firm, as shown in the attached email. She further acknowledges that she knows that the retainer is not applied to anything but the final invoice in the attached call recording, she just chooses to ignore what the contractual billing policies of our firm are. This was also explained to her verbally on three separate occasions prior to her first invoice, so she was fully aware of our billing procedures.

    Currently, she still owes ** an outstanding balance of $2,435.94 and will incur further expenses due to her refusal to send a substitution of counsel from a new attorney or, alternatively, file her own Entry of Appearance in her matter, which will now require ** to draft and file a Motion to Withdraw and attend that hearing in order to be released from the case. She has been verbally abusive over this issue to our staff and attorneys and refused to have any form of logical or productive discussion about it, so we are unable to do anything further with her complaints. If she wishes to contact ** and have a reasonable discussion about it, we would be happy to do so, but she remains contractually obligated to pay the remaining balance of this invoice and any additional fees generated from having to file a withdrawal in her matter. 

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