Customer ReviewsforGlobe Life and Accident Insurance Company

Poor customer service lately with calls being dropped and calls being dropped even after talking with a live agent for service. I was told recently that I needed to submit my father's death certificate to insure that I am the rightful owner for the loan I was requesting of 400 dollars. The sad thing is that my father passed in 2006 and I had previously sent them documentation of the same certificate for loans of up to ******* dollars over the past several years! What did they do with the documentation? The reps told me that the loans were given in error!! Ridiculous! They should have apologized for losing it since I had to be delayed in getting my loan taken care of! They kept telling me that I never submitted a death certificate! How offensive and then to send me a letter saying "Sorry for your loss". He's been dead for 18 years! I am very upset by the way this was handled. Very upset and I probably will be looking for another insurance.

*******,we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and would like to assist you with this unresolved issue.  We invite you to send us your name, the reason for your dissatisfaction, policy number,phone number, and the best time to contact you to ******************************************** and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.

*******, have a ****************************** Is happy to have him as my Representative for my first time policy.

********, its always a pleasure serving and protecting families! We appreciate you letting us know how were doing! 

horrible company they rip you off my contract says cash value is ****** per 5000 dollar policy ours is ****** policy after 17 years all they are giving us for total cash value is 165,00

******,we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and would like to assist you with any unresolved issue.  We invite you to send us your name, the reason for your dissatisfaction, policy number,phone number, and the best time to contact you to ******************************************** and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.

After many years of paying her policy my Mother CMS got cancer at 82 and shortly passed away! Globe Life has refused to pay out her 20K policy since 6/24 for one reason after another! 34 hundred of the policy goes directly to the funeral home and they are refusing them as well! I have to call them to find out what is the new hold up - they don't call me! What a hurtful, harmful way to do business! ***************************!

*****,we're very sorry for the loss of your mother and we send our sincere condolences to you and your family. We'd like to investigate her death claim further but need you to please email us your name, your mother's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to **********************************.  We'll have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and look forward to hearing back from you soon. God bless you and your family during this difficult time.

My husbands sister passed away suddenly in February. She was his Moms PoA and beneficiary. My husband got a new PoA and incredibly has had to make half a dozen calls simply to get a change in beneficiary form. They repeatedly promise to email the form and do not. Theyve mailed it to an old address multiple times despite us informing them it is wrong Were filing a complaint with the Tennessee Insurance Commissioner.

*********, we're sorry to learn of your sister-in-law's passing and we send our sincere condolences to you and your family. We are very disappointed to learn of your experience and take claims of this nature very seriously. We invite you to send us an email to ******************************************** with your name, your husband's name, the policy number, the reason for your dissatisfaction (this review), and the best phone number and time to contact you so that we can investigate this matter. We are sorry for the inconvenience this caused and look forward to hearing back from you soon.

This company is not doing what the advertising of company says. My grandson born 12/11/23 passed away a month later i had a policy and they decided to **** claim saying a question about 3 year chronic illness answer wrong. How u can answer a question about with then 3 years and insure person wasn't 3 year old?? The claim was said to be contestable now

********,we're very sorry for the passing of your grandson and we send our sincere condolences to you and your family. We'd like to investigate his death claim further but need you to please email us your name, your grandson's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to ************** We'll have a supervisor contact you as soon as we've investigated why this claim wasn't paid. We apologize for the inconvenience this has caused you. God bless you and your family during this difficult time.

My grandmother opened a policy on me back in 2009, she passed away in November 2021. ** had my grandmother's name spelled incorrectly, making it difficult to change ownership although letters sent to my grandmother had her name spelt correctly. I sent the death certificate and requested to change my beneficiary to my mother. I received an "annual statement" in the mail dated for 6/5/2024 which included interest. Nothing on my online account indicates an issue with my policy, nor an option to pay via phone or online. When contacting Globe Life, they were not only unapologetic, they couldn't explain to me what the specific issue was, nor why I was not communicated with for issues with billing. They were unable to find multiple payments made though I had the history loaded in front of me. I also realized they still had my deceased grandmother listed as my beneficiary. I also was unable to locate the complete terms to my life insurance policy. Below is the list of transactions made prior and post the death of my grandmother: Date Amount months Due Date 10-12-23 $122.161209-05-23 07-26-23 $32.37306-05-23 04-04-23 $61.08612-05-22 01-24-22$122.161212-05-21 12-05-21$10.99112-05-21 11-07-21$10.99111-05-21 I missed 4 months between Jan-April 23, but they were paid back I do not understand where this letter came from, why I was not contacted after 105 days of nonpayment last year, why I am just now being charged for something I have already paid and made up for, and why no information is available on their outdated website. Trust is paramount for a life insurance company and these egregious mistakes have lost my trust and made me understand exactly why there was a *** probe conducted on possible fraud. The only resolution was to surrender my policy and receive $280 for 15 years of being a loyal customer. My grandmother would be disgusted.

*****,we apologize your experience with Globe Life hasn't met your expectations or ours. The experience you described is unacceptable and not consistent with the way we do business. We invite you to send us your name, your grandmother's name, the reason for your dissatisfaction (this BBB review), your phone number, and the best time to contact you to ******************************************** so we can look further into this unacceptable situation and make sure this is resolved as soon as possible. We're sorry for any inconvenience this caused,and we look forward to hearing back from you soon.

I called this company on January 19 to surrender the policy that my mother has been paying monthly on for 40 years. The policy was only worth ******, and I calculated that shed paid over ***** to maintain this life insurance policy for so long. It was surprising to hear that closing the policy would only result in a check for $1590. I spoke to a person named **** who gave me directions on what information to send via email, and I sent the email that day. Then I was told weeks later that the information needed to be in the form of a letter, so in March, I sent the information the way they wanted it: drivers license, PDF letter, with my contact information, and mailing address in several places. After I had heard nothing and received nothing, I called again on 4/10 and spoke with ******* who told me a check had been issued. A check in the amount of $112.50 came to my correct address (as noted through multiple correspondences), but the other check for $1480.50 was sent to a different address. This is AT BEST incompetence! In reality, this company systematically makes it as difficult as possible to close and collect on an account, and they need to be audited. Id also like to make sure that the amount of money I collected is actually correct since they cannot be trusted. I have detailed notes, letters, emails, and all necessary information.

*****,we sincerely apologize that your experience with us was less than you expected or deserved. The situation you described is unacceptable and not consistent with the way we do business. If this refund issue is still unresolved, please send us an email to ******************************************************* with your name, your mother's name, the reason for your inquiry (this review), the policy number, and the best time and number to contact you. We're very sorry for the inconvenience this has caused you and look forward to hearing back from you soon.

Its a total scam. Still sending me invoices after I already pay d a quarterly premium and thats when I noticed my last name was misspelled and also my email address and I realized that it was intentional! I googled and saw there was recent negative media attention about them which affected their which is well as to be expected when they are deliberately stealing peoples hard earned money when all we are trying to do is protect and or secure our family members. Sad.

*******, we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and want to assist you if this unacceptable policy issue is still unresolved. We invite you to send us your name, the reason for your dissatisfaction (this review plus any additional information not included), policy number,phone number, and the best time to contact you to ******************************************************* and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon. 

S*** a** company, won't send bills in a timely manner, hoping that u forget/ die without anyone knowing,yet constantly being bombarded with ads for more insurance

*******,we apologize for both of your issues with our billing and excessive mailing.  We invite you to please send us your name and address to ******************************************************* and indicate you want to be placed on our "Do Not Mail" list. Please also include your policy number and any unresolved issue with your bill.  Since our mailings are prepared several months in advance you might continue to get Globe Life information for another 30 to 60 days. Again, we're very sorry for any inconvenience this has caused you.