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Globe Life and Accident Insurance CompanyHeadquarters
Reviews
This profile includes reviews for Globe Life and Accident Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromElissa P
Date: 05/03/2025
1 starElissa P
Date: 05/03/2025
Globe Life is a complete and total scam. Unfortunately for me, I've been paying premiums for over 15 years before I learned that I have no real policy, it is ALL FAKE. They have many people there who are well trained to lie to you and they seem to enjoy doing it. They have stolen thousands from me and I intend to find a way to get it ******* NOT PAY THEM ANY MONEY - THE POLICIES ARE ALL FAKE.
Globe Life and Accident Insurance Company
Date: 05/09/2025
Thank you for your feedback. Globe Life's top priority is providing a variety of affordable financial coverage options to our customers, so if you still have questions regarding your policy, please email us at ***********************************************************************. Include your name, a phone number and the best time to contact you, and we'll have a representative reach out. Thank you, and we look forward to hearing from you soon.Review fromRandy G
Date: 04/14/2025
1 starRandy G
Date: 04/14/2025
Cancelled a policy that was 16 years old. Called to get bank draft stopped since they would only do that on phone and not on line. Still had to pay that months premium which was fine. However they have decided to still draft my account again even though they tell me the bank information had been deleted from that policy. Now they want letters and all types of unnecessary actions to process a refund. I figured a company this size could surely manage their finances better that this. It looks like it will be cheaper and easier to merely tell my bank to block their drafts. Just hope it does not interfere with the other 5 policies i purchased. They do have very nice representatives to talk to if you can navigate their automated phone system, I really hope I never have to file one of the policies but if this is any sign of how they handle things I would probably have to send them DNA from the deceased and wait 5 more years.Globe Life and Accident Insurance Company
Date: 04/22/2025
*****, please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review fromCindy B
Date: 04/02/2025
1 starCindy B
Date: 04/02/2025
If I could leave a minus review I would. We cancelled our policy one day after the renewal date but the premium had not come out of our account yet. The next day a premium was taken out after we were told the policy was cancelled. I called to request a refund and the ***resentative told me that it would be on the way within 14 business days. After the time passed I called to see where the refund was and was told again by another *** that the refund was still pending that we should be getting it back into our account within the next few days. After the time passed again, I called and spoke with a supervisor, she advised me that we would NOT be getting a refund we still had to pay for a full month of the policy even though it was cancelled and no long active. This is WRONG! This policy is cancelled, and we should not have to pay for a cancelled policy!Globe Life and Accident Insurance Company
Date: 04/03/2025
*****, please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life, if this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review fromPamela L
Date: 03/29/2025
1 starPamela L
Date: 03/29/2025
I paid globe life insurance for mom my mom's we have a ****** Policy hoping that would cover funeral Burial plot headstone you know all the bad things you know you will need at a terrible time my mom died Unexpectedly due to covid they only paid ****** to the funeral home now we are left trying to figure out how to pay for everything that worse part is the money they owe to us for paying for the policy is a game to them they send me a ****** check with the wrong name I guess if you can't cash the check they keep your money It's a Pyramid Scam .I don't know how they are allowed to Opeoperate dont waste your money.When the terrible Time comes, they will not pay your funeral bill.And when they try to send you your premium check back It will be in the wrong name so you can't even cash it i wouldnt wish this Experience on anyone if I save one family heartache that I have went through then Telling my story was worth itGlobe Life and Accident Insurance Company
Date: 04/03/2025
******, we apologize your experience with Globe Life hasn't met your expectations or ours. We're disappointed that we've lost your trust and would like to assist you with any unresolved issue. We invite you to send us your name, the reason for your dissatisfaction, policy number, phone number, and the best time to contact you to *********************************************************************** and we'll have a supervisor reach out to you. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.Review fromBranden B
Date: 03/28/2025
5 starsBranden B
Date: 03/28/2025
I had an amazing experience with Globe Life. My agent, ******, was incredibly informative and helpful throughout the entire process. He took the time to explain all my options, answered every question thoroughly, and made sure I felt confident in my decision. His professionalism and genuine care for my financial security really stood out. If youre looking for a trustworthy and easy life insurance experience, I highly recommend Globe Life and working with ******!Globe Life and Accident Insurance Company
Date: 04/03/2025
Thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.Review fromBrandie C
Date: 03/19/2025
1 starBrandie C
Date: 03/19/2025
Met with a *** on zoom she asked me for 6 people I would want notified if something happened to me. I gave her their names and numbers and she asked us to make a video of giving her a shout out and then processed to text all 6 contacts without even asking if it was ok while we were on the call! RED FLAG #1 She was very persistent on making her sale. She basically said take the deal or we cant honor it after the call. Didnt even let me think about it so I told her never mind then she asked how many days would I need. Thats when I realized this was a scam! RED FLAG #2Globe Life and Accident Insurance Company
Date: 03/27/2025
*******, thank you for your feedback. We apologize the interaction you had with one of our Globe Life representatives didn't meet your expectations or ours. We invite you to send us an email to ************************************** with more agent details so that we can learn from your experience and take steps to correct this situation. We apologize for the inconvenience this caused you.Review fromBri B
Date: 03/13/2025
1 starBri B
Date: 03/13/2025
This company is full of scams! They post job offers on indeed from ghost companies and open job positions that do not exist. I have only applied for remote legal secretary / paralegal positions. I am not interested in selling insurance. The recruiter ***** contacted me about a job offer that I never would have applied for had I known it was an insurance company and not a law firm. These job postings are fraudulent and false advertisement. I do not recommend this company for any reason.Globe Life and Accident Insurance Company
Date: 03/27/2025
Bri, thank you for your feedback. We're sorry that your interaction with our agency didn't meet your expectations. We invite you to send us an email to ************************************** with more details so that we can look further into this situation.Review fromLonnie G
Date: 02/03/2025
1 starLonnie G
Date: 02/03/2025
I called them on 12/10/2024 to cancel my policy because under circumstances I am not allow to hold a policy that high. I called them on 01/03/2025 and asked them why am I still having bills sent to me when I cancel the policy. She then proceeded to tell me that my policy is cancel and I will not recieve any more bills and the refund is on the way since it was cancel before the thirty days of cancelation. I have yet to receive my refund check and the Lady operator who never gave her name rudely hung up on me when I was vented my frustration with the company about my refund. This company needs to be investigatedGlobe Life and Accident Insurance Company
Date: 02/06/2025
******, please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for Globe Life and we're sorry we've failed in this area. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to ***********************************************************************. Well have a supervisor reach out to you for a resolution. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.Review fromAmber S
Date: 12/19/2024
1 starAmber S
Date: 12/19/2024
We got paperwork saying be successfully canceled after being told it was already canceled and charged and then now we have three more months of charges after we supposedly canceled and the guy won't respond and they won't refund us so we had to pay to get our account to block themGlobe Life and Accident Insurance Company
Date: 12/31/2024
*****, we are so sorry to learn of your experience with AIL and take claims of this nature very seriously. We invite you to send us an email to ************** with more policy and agent details so that we can investigate this matter. We apologize for the inconvenience this has caused.Review fromKevin A
Date: 12/18/2024
1 starKevin A
Date: 12/18/2024
I would think that the *** from the *********** branch was trying to complete the reinstatement process via zoom; however, I did not meet anybody on Zoom as I was on the meeting, and I waited over 15 minutes for someone to come in. All I can say nothing but unprofessional on this agency's end.Globe Life and Accident Insurance Company
Date: 12/31/2024
*******, thank you for your feedback. We apologize the interaction you had with one of our LND representatives didn't meet your expectations or ours. We invite you to send us an email to ****************************************** with more agent details so that we can learn from your experience and take steps to correct this situation. We apologize for the inconvenience this caused you.
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