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Business Profile

Electrical Contractors

Spark Electrical Solutions, LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromPaul C

    Date: 07/03/2024

    1 star
    This is not a reliable electrical services provider. I contacted Spark Electrical Solutions in ************* to have a 240 Volt 60-amp sub panel with GFCI for a new hot tub spa. The electricians name was *****. He arrived and was very polite and later sent the estimate for the job. I accepted the estimate and scheduled the work. I later added a 30-amp sub panel for a mini split heat and AC unit to be installed as well. ***** arrived with ***** and completed the work. A week later ***** returned to install a 12-ft whip line from the subpanel to connect to the spa. His demeanor was abrupt and irritated and he told me I didnt pay for the work. I replied that I paid when ***** told me what was owed and ***** was beside him as I gave him my credit card. I received a paid notice by email. ***** argued and raised invoice to the point where I stated he needed to calm down. He quickly finished his work and left without saying a word, then called me and yelled at me. I ended the call. When the spa was installed the technician connected the wiring, and it wouldnt purge the air and prime. It smelled, and smoke came out of the motor and it was extremely hot. The technician discovered the whip line had a white neutral that was actually a hot line, one of two in the 4-wire conduit. He found the neutral and the other hot line, reconnected them and the spa functioned properly and primed right away. ***** from Spark came out last week and stated ***** incorrectly marked the white neutral on a black hot line. He re-wired the subpanel and the whip line connections and said ***** messed it up on the whip line install. I reported it to ****** at Spark and she relayed it to the manager. The pump in the spa has to be replaced and all the jets appear to not work properly. DO NOT USE SPARK FOR ANY ELECTRICAL NEEDS. ***** is unstable and dangerous in the work he performs. ***** is fine, but ***** is not allowed on my property again. **** C *************

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