Complaints

This profile includes complaints for Oklahoma Gas & Electric Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Oklahoma Gas & Electric Co.

  321 N Harvey Ave Oklahoma City, OK 73102-3405

  
• 

  Oklahoma Gas & Electric Co.

  Po Box 321 Harrah, OK 73045

  
• 

  Oklahoma Gas & Electric Co.

  1401 N 54th St Enid, OK 73701

  
• 

  Oklahoma Gas & Electric Co.

  501 N Mustang Plant Rd Oklahoma City, OK 73127

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The automated system doesn't reflect multiple payments made during billing cycles

  

  Business Response

  Date: 07/01/2025

  That is correct—the automated system only verifies the most recent payment made on the account. The customer can view their full payment history by logging into their online account or by contacting customer service for further assistance

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OG&E does not leave services on if you owe more than $70.00. I had been away from home and thought the bill was being taken care of but turns out it wasn’t but oge also wasn’t sending out notices and they left my power on until it is so high that I have no way to catch up. They should have been sending notices but hadn’t in months and they should have shut services off long before they did. I don’t mind to pay what I owe, but I need time, and I need my power on, and I need to receive shut off notices in the future and if payment not recieved then it to be shut off, not allowed to get so high that I can’t see daylight

  

  Business Response

  Date: 06/18/2025

  Our records show the balance on the account is $851.45, which is the amount required to reconnect service. This balance has accumulated over time due to several factors. The customer was previously on a Delayed Payment Agreement, which was later broken. In addition, there were payments made that were subsequently returned. When a payment is initially received, it temporarily prevents disconnection; however, if the payment is later returned, we must restart the disconnection process, which can delay the shut-off.
  We have included all invoices since January, along with the full account history, for your review. Notices were sent regarding the returned payments, the broken payment agreement, and the disconnection warning.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time OGE has sent me any mail to my mailing address, which is correct in their system, it gets "lost", whether it is a bill, statement, or refund check. Their customer service policy is that I have to wait 30 days before they will send my refund check again, despite my explaining that this issue affects all mail they send me. I am still waiting for my deposit refund to come, and I shouldn't have to wait months to receive my money, due to an error on their side, especially without interest. It appears they have moved all of their customer service overseas, and there is no option to speak to any other department or a supervisor. I shouldn't have to make a complaint here to get a response from a higher up for a simple issue. OGE is a wealthy for-profit monopoly in Oklahoma, and they pay so much for advertising, so why can't they have customer service? OEC, their only "competitor" in the metro, which isn't really a competitor if they buy power from OGE, has no problems with customer service, or billing for that matter, and is way cheaper. Make it make sense.

  

  Business Response

  Date: 06/17/2025

  We apologize
  for the delay that the customer experienced while waiting for the check to be
  sent through the mail. The check was issued on May 16th to the
  address on **** ***** ** ** ****** and we allow 30 days before sending a new
  check to allow the postal service time to process. The check was cashed on June
  13th. Please contact Customer Service at ************** for further
  assistance.  

  

  Business Response

  Date: 06/25/2025

  We sincerely apologize for the inconvenience to the customer. We have experienced some delays with refund checks due to our recent system upgrade. The check was in progress upon the service termination, however there was an extended timeframe to print and mail the document. We appreciate the customer’s patience while the check was mailed. Please contact Customer Service at ************** for any further concerns.

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I appreciate the apology, but what action are you taking to help prevent this in the future? The problem is not that this issue happened, it's the lack of accountability and change from OGE's part. It happened not once, but twice to me, so I don't believe this is isolated to just me.

  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged with a balance of $423 that was transferred, according to OGE, from a different address that I have never lived at. When asked to see the bill or documentation for the charge, no one in customer service is able to see it. When I received a call from the dispute department, they told me that it is my responsibility to contact whoever lives at the address and get documentation from them showing that they will pay it. When asked for the address, I have received nothing. This is absolutely ridiculous as to why I am having to track down the name, number and information for a random address that I have never lived in order to have the charges taken off of me.

  

  Business Response

  Date: 06/16/2025

  Our records show the customer had an active account from 07/19/2024 to 08/21/2024 at **** ** **** ******* ******** ***** *** The customer contacted us to dispute the charges, stating he never lived at that address. We provided the necessary information to proceed with the dispute. The customer later informed us that he would involve his attorney. He still has the option to submit the requested documentation to continue the dispute and potentially have the charges removed, provided he did not have a lease at that location. Please have customer contact customer service for further questions. 

  Customer Answer

  Date: 06/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  OGE removed the charges. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My service with OGE was disconnected without any prior notice on 6/9/25 around 9am. My bill had been fully paid so I called to report an outage and I had sent in all required id verification through their website on 6/3. I was then informed that they had not received my identification verification. There was no communication about the lack of verification until disconnection. I immediately sent verification again. I called again and was told that my passport, driver's license, and lease was not sufficient verification and that I also needed a SS card. I sent that as well after checking the email address with them.
  They received my document verification three times but claim they can not find evidence of them.
  
  I was informed that I have no recourse and must wait until they find my verification in their system and meanwhile they would send a request for a formal review of my verification identification (that they supposedly cannot find). Meanwhile, I am without electricity although I have fully paid my bill and followed every procedure they asked me to.
  
  Because of having no prior notice to disconnection, I did not have time to rearrange appointments or to find refrigeration for my food.

  

  Business Response

  Date: 06/11/2025

  Our records indicate that a deposit and positive identification were required as conditions of service. The customer submitted the deposit payment on 06/03/2025, and we received the identification on 06/09/2025. Service is currently active. This matter now appears to be resolved. Please advise the customer to contact customer service for any further assistance.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business will not turn on my electric (New Account) after 2 weeks and will not answer or return my calls.

  

  Business Response

  Date: 06/11/2025

  Our records indicate that this matter has been resolved. The customer 
  has an active account as of 06/10/2025, and service is currently on. Please 
  advise the customer to contact Customer Service for any further assistance. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have two addresses serviced through OGE. On 4/1/2025, I initiated service at my new address. I paid my deposit of $250. I was then billed again for $337. I stupidly didn't check line items on my first bill, and just entered into a payment agreement to pay the remaining balance. Well this month's bill comes and I look at my bill closer. There is a line item for "true-up early guaranteed flat bill termination" for $245.95, this month as well. I called on 5/23/25, and was told that an action would be entered to get it taken care of. I've been looking at my bill every day hoping that it has been removed to no avail. I called again, yesterday, and the customer service rep said that she thinks that it happened due to the update to the system. I have never had guaranteed flat rate bill, at either address, and the customer rep said the same thing. Now I am worried because my payment is due 6/12, and I don't even know if this will be taken off in time. And I don't know if I am already paying my payment agreement on a charge that isn't mine anyway. Someone please help. This is stressful, I am a mother of 6 children in the home, and I can't afford to miss a payment and get my electric turned off. I am disputing my current payment arrangement if it's for a termination fee that isn't mine, and am disputing the charge of $249.95 for this current month as well.

  

  Business Response

  Date: 06/13/2025

  Our records indicate that this issue has been resolved. The customer’s new balance is $203.73, due by 07/03/2025. If the customer has any further questions, please advise them to contact customer service.

  Customer Answer

  Date: 06/13/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23418087, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Andrea De Leon

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand OG&E summer rates are in effect so electricity is going to be more expensive in the upcoming months, however this is what I'm experiencing so far,,
  Saturday May 31 I spent just 53 cents for that day at 34 kW
  Sunday June 1st I spent a whopping $3.32 for 44 kW
  Monday June 2nd I spent an unbelievable $ 4.35 for 42 kW
  I don't understand why the increase is this much
  I live in a small one bedroom duplex around 700 square feet I believe.
  I read an article about this increase and OG&E said customers will see about a $17 increase monthly but it doesn't look that way. Can someone please explain this?

  

  Business Response

  Date: 06/04/2025

  The customer also has an open Arkansas Public Service Commission (APSC) complaint. The billing information will be provided to the APSC who will then advise the customer of the findings. Thank you. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OG&E shut my electric off this morning w/out notice. Their policy states they have to give you 2 notices. I have not received one let alone 2. I have called twice this morning & no one is helping me. The 1st guy I spoke to this morning, **** employee # ********, stated they mailed me a cut off notice on 5-16-25, which they absolutely did not. I receive my bills electronically & there is nothing on my account about a cut off notice & didn't get anything in the mail. He wouldn't transfer me to a supervisor. He said 1 would give me a call back. Still waiting. I called back. Spoke to employee ***** this time. He stated that he sees that a notice was NOT sent to me but they tried to call. I haven't spoken to anyone regarding a cut off notice, & just as he said, no cut off notice was ever sent to me. He said they can't give out their employee #s and wouldn't give me his. When asked his last name he said he can only give me the first initial he said was D as in Delta. He & **** seem to have knowledge of different policies. My kids are out of school & I had to call in to work today because the electric was shut off w/ no notice & kids are home. Food in fridge, freezer, & deep freeze will ruin, which is a lot of money. OG&E policy says I am supposed to receive a 10 day & a 48 hr notice of disconnect & I have not received either. It is their policy so this isn't legal. On top of that, before they did their "upgrade" my bills were outrageous, $300-$400-$500 bills which is insane. Yes, I got behind on my bill due to that. I called them a couple weeks ago to see why this is because after the "upgrade" all of a sudden I have regular bills with the bill due 6-2-25 being $145.95. That lady then said I did not have a cut off notice & if I did not make payment arrangements or pay the bill by the time the bill came out due on 6-2-25 that THEN I would have a cut off notice more than likely. Even that bill didn't have 1 but here I am w/no electric. This is not legal!

  

  Business Response

  Date: 05/27/2025

  The customer’s OCC complaint has been closed. We provided the OCC with the following information:
  Ms. ****** was not mailed a disconnect notice; however, she was contacted by phone on two occasions—May 12 and May 15. She did not return our calls until after her service was disconnected on May 19.
  The last payment on her account was made on February 21, 2025, in the amount of $150, and was paid by the Grace Center.
  Ms. ****** has had multiple broken installment plans. We are still willing to work with her to restore service. If she makes a payment of $345 (which represents 20% of her past-due balance), we will reconnect her service and establish a new installment plan for the remaining balance.
  

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During OG&E's system update I made a payment of $162 on 3/31/25. They claim that payment was rejected. Then I made the payment of $162 again on 4/9/25 and again they claim the payment was rejected. At all times there was more than sufficient funds in the account to pay this. There is NO record of these payments being rejected on my account (and no NSF charges). I have called them at least 3 times including today. They promised a supervisor would return the call. From reviews and complaints here they never return calls. There customer service people are rude. They are charging me NSF charges on transactions they claim were submitted to my bank, I show they never were. They cut me off from online payments after 20 years of service from them. I'm only asking them to remove the NSF charges since I can prove these were never submitted to my bank. I was told by their customer service that one charge of $10.29 would be removed IT has not. These people are horrible!

  

  Business Response

  Date: 05/27/2025

  Thank you for contacting OG&E. Mrs. *****’s returned payments were made using a closed bank account. The first payment that returned was made on April 1st via OGE.com using the bank account ending in 74.
  
  The customer made another payment of $162.00 on April 5th on OGE.com but this again used the bank account ending in 74. This payment returned and Mrs. ***** then deleted the bank account, leaving the one ending in 69 which has since made a successful payment of $75.68.
  
  We have waived the late payment fee that was a charged Friday, and now Mrs. ***** has a balance of $0.53 which will be added to the next invoice with the meter reading on May 30th. This balance is remaining from the February 2025 invoice which incurred a late payment charge because the balance was due on February 24th and a payment was made on February 25th.
  
  One of our Customer Service Advocates was able to reach the customer by phone on May 24th, advising her that the returned payment fees and cash only block were removed. This information has also been communicated to the State Representative who was contacted by Mrs. ***** and has been proving her with updates.