Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: ********
  
  I am rejecting this response because: this company is a legit joke.

  They didnt say anything about my address in all previous email communications until I said I was filing a complaint.

  Your reputation speaks for itself and I have contacted both the state of ******** and the state of Oklahoma in regards to your *************** 
  

  You will be receiving a demand letter and Im happy to expose all your fraudulent activities during discovery in a law suit if thats how you are choosing to proceed.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/16/2025

  Your account has been permanently terminated due to noncompliance with mandatory Know Your Customer (KYC) protocols and the use of a fraud-flagged address.
  You submitted *********************************************************;as your business address. This location is widely known as a virtual address used by thousands of shell companies, and it has been publicly linked to multiple fraud investigations, including warnings from state and federal-level sources, and more than a dozen reports by individuals of fraud on the Better Business Bureau website. You can reference publicly available articles here:
  The ******************** at 30 N Gould ***************************************************************************************************************************************************************************
  How Cybercriminals Use Wyoming Shell Companies  *********************************************************************************************

  *******************************************************************************************************************************
  ********************************************************************
  ********************************************************************

  
  Due to this, and in accordance with standard anti-fraud protocols, our compliance team issued a KYC verification request. You were asked to provide documentation to confirm your identity and legitimacy of your business activity. You refused to comply. As a result:
  Your account has been closed.
  No payment will be issued when accounts are refusing to comply with standard KYC processes per our Terms of Service ****************************************************** and in line with federal tax reporting laws.

  Your royalty screenshots are not proof of earnings. They reflect unverified, unpaid sales totals prior to KYC completion.
  We are under no obligation to remit payment or maintain your account if you do not verify your identity. This is standard industry practice and a legal requirement for international and domestic payouts.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:  I have been named to A list in **********  If people are reading your books in ****** including large scale authors it means that you owe money.    The only service I used to distribute my books is Draft to Digital.   I have more authority than D2d and ******* , including new york times.   Please resolve paige 

  This message is for **** and ***** of central ******** , There are reasons that Draft to digtial is going to get sued for 66B and owes 80 million in advances. The claims they are making in that a novel did not sell are false. The paid for social movement as stated by london hck law firm that was stated in january of this yr makes reason to believe that there was intentional blackmail of a market force driver (myself) for content that couldnt be paid for. Due to increased pro 6x skil set and current market prices on broadway, talk in *********, wga, pro authors ** ******* and *** *****, reputation damage, effaced metrics and contact with ****** W **** and governor of oklahoma you better intervene and make contact with D2D otherwise this war will get ugly.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/04/2024

  Dear Better Business Bureau,
  We are writing to formally respond to the complaint filed by ****** ****** against Draft2Digital. Below is a clear account of the situation,along with evidence to address the baseless claims made by the complainant.
  Submission and Immediate Blocking of the Book:
  On January 4, 2024, ****** ****** submitted a single ebook to our platform with an excessive and unsupported price of $256.
  This submission was immediately blocked by our system, as none of our partnered vendors accept books at such an overinflated price point. The account holder was immediately informed of this.
  As a result, the book was never approved, never distributed to any vendors, and never made available for purchase by any readers.

  No Money Owed:
  As no books have been published or sold through our service, there is no money owed to the account holder.
  Account Ban:
  Due to the ongoing harassment of our staff and the unfounded claims made by the account holder, their account has been permanently banned. They are no longer allowed to access or use Draft2Digitals website or services.
  Draft2Digitals Final Response:
  This issue is fully resolved, as no books were ever published or sold, and the account holder has been given multiple opportunities to address the issue within our platforms guidelines.
  Draft2Digital has acted transparently, ethically, and within our policies to address this situation.

  Business Response

  Date: 12/18/2024

  This issue has already been addressed. The person writing this notice has never had a book published through Draft2Digital. 

  Customer Answer

  Date: 03/04/2025

  Can we arrange a conference call with *** ****** upon his return with ****** .  I find it offensive that I have to wait one year just to receive wages from two years prior, intellectual property borrowed and utilized, dsitrbuted illegally, being used as progenitor material only to discredit the author rather than the book.   The author is baffled because people are still reading it and he can track the sales and open file with UBL.   The sale and readership pre dates the movement.  Now, Im wondering who else should I gip when Im out shopping.  THere are plenty of non flirtable retail workers, and employees in government and medical/grad schools.   I pay all of them .  Even the small liquor distributors who should be on podiums.  I know my worth.  I am near royalty in three years.  Class A1.  Ive already filed with consumer credits in ********, BBB in **************** with **** ******** (******** complaint id) and now why should I file a lawyer dispute for money I am willfully owed.   Adavances, hotels, lawyers.
  

  
  

  Customer Answer

  Date: 03/05/2025

  omplaint ******** I called **** ******** and **** ******** to resolve this issue which is ongoing since last year. Here is the consult *************** and Entertainment Rights, Human Rights, Employment Rights, Educational Rights and **************************, CC: Vendor for Book Distribution Global I am reaching out to your firm and services based on a state-side issue that has grown more complex and seeking your expertise on what the next level protocol within legality should be. Currently I am a dual citizen and am facing a few challenges within the current state of affairs. I am a new **** author, recently upcoming and notified as an A lister in ********* (Executive level, CEO) and am having a dispute over a failure of payment, wage theft,t for a large scale high asset project that was within inception and completion between the years 2017 and 2022. It was illegally distributed and is copyrighted materials which needs to be recouperated. I have reason to believe that it was sold to approximately more than 5 million buyers which means that I have the right to investigate forensics on where and which companies sold the online versions. The project is a five novel series that is highly original franchisable material for Hollywood screen amounting in worth of over 65 Billion dollars. The problem extends greater than the vendors itself but within an industry that is integrated with other surrounding networks including universities and posing a problem on multiple levels including competitive business interference, discrimination, social class welfare, and education and now namely, entertainment law. The issue I see forgoing in the future is to preemptively discuss the following issues before they become magnanimous beyond generational repair. It may involve privately speaking with the following parties involved to protect an investment. In order to continue investigation and take legal action I need an estimate of how many copies were distributed using your services. The services were blocked on April 2nd, *****. This is a final warning prior to legal sanctions. It includes the following parties Draft2Dgitial PublishDrive ***************************** Bibliotheca ****** ****************************** Distrubution in *********, ***********, *******, ******, etcc) Fable Kobo OverDrive ************* Gardeners ****** BorrowBox Raktch Koho Etsy Amazon **** A. Jan 4th, 2024 to Present Day - UBL : ******************************* D2D case number ****** Late Payment with intention to Deprivate a **** graduate professional, stall, delay professional develometn of a continuing education adult who is self employed and highly skilled worker that has competitive advantage on market forces and power of a local through copyright and originality I am currently having a dispute with Draft to Digital about the publishing of a novel which is (FIVE) separate works each totaling approx 55-60$(254$ series price ranging to 274$ depending on the seven to eight various websites commission and vendor distribution price of 10% to 30%) due to their extreme originality and labor, piracy susceptibility, unsolicited release, architecture, scenes en faire, and high potential for Hollywood screen and television screening, as well as visual added detail and written by a pro author. I am currently an upcoming A lister and needed a verification to file a claim of unsolicited material from this website et al other third party vendors which have not paid for the books. They are making claims that One:. A max price bar was set at ***** at time of publishing when in reality it asked me to set a cover price in all international and domestic territories/distributors (******, *****, ******, libraries,etc). No max price disclaimer was present at the time of publication in Jan 4. Two: That the content discussed and outlined in the novels was unwarranted imagery with a reader when the major intentions was writing for screen and a test trial for hardcover **************. Based on the common understanding that there are numerous accounts of people who know the story, I am aware that the the intellectual property has been Three: unfairly distributed to wrong demographics and am seeking recuperation of loss wages, labor wages, reputational damages, delay of livelihood intentional, tokenism/book discrimination and masking based on income due. A contract was set upon publishing that 60 million was advance based on high quality, quantity an speed of upfront content given to the site, addiding value to American lexicon, conversation generation and pop culture to the point of it being inventive, rate of sale, extreme originality, potential for piracy, Hollywood formatting for stage, page and screen, high likelihood of franchisable material (grossly high asset worth for streaming and global eminence), high visual aspects, long term sustainability versus market products, informative of businesses to what is popular and high -impact culture classic domestically and international territorires, high quality and demographics reached. A 65B number was estimated as the total earnings between now and three years ahead if published and continued sale on the internet. This estimate is irrespective of whether it is filmed or not on television or large screen at my own discretion. I removed the book as of two weeks prior. Is there any way we can verify metrics in all parties and vendors as well as mediate a negotiation with the website? The book was set at a range of prices between 256 (cost of all five books) and 275$ depending on the commission and distribution fees from various websites including: ****, ****, ****** (singular it was 78$), Kotobee and about 40 other vendors. At this time I have no way of tracking metrics and they are claiming nothing has been sold or distributed. The website claims that January wages are from ************* marked sales from Oct/Nov, Feb is from Jan **** marked from Dec/Nov sales, March from ******** marked Dec January, April is from ********** marked Jan/Feb sales. I believe that there has been anti trust fraud and I would like to be paid . I am now asking 80 million for advance based on damages and late payment as well as aforementioned payouts given that I had to remove the content from the internet. B. Violation of Internet Law, Violation of Privacy Law, Violation of E-Commerce Law , Violation of ************* Law (Woltus Kluwer) Right to Privacy at Home which includes cybermonitoring, data collection and transporting personal data or business materials outside the scope of the intended use or home address (****************) Illegal solicitation, transportation or distribution of obscene material outside the privacy of a copyright owners home Misuse and Illegal solicitation of obscene and indecent materials outside the scope of intended use of copyright holder-sexploitation Career entrapment Career hijacking for subservient purposes; taxi cabbing Violation of security which protects data from unauthorized users and access Violation of informed consent where purchasers of data were informed of the contents and story prior to purchase and still continued to purchase items as advertised at full price. Violation of the right to object to uses of the work that discredits or ***** the reputation of the creator/copyright owner Violation of distribution without Authorization Leveraging Appearance or Education Against Online Author for E-Commerce Transaction that already took place, claiming that they dont have to pay Mail fraud with ****, sending packages and payments or presumed payments to wrong address Currently there are only eleven schools in the nation that are pertinent to the copyright owners vision of the future: ***, ****, ***, UPenn MBA, **************, Weslyan, ************ or Drama, ***************, ********, *******, *********************** Violation of personal data privacy which includes cyberspying parties that are competitively new obtaining unlawful online personal data and sharing with other buisnesses or competitors which may harm the copyright owner Subliminal Advertising and Deceptive Advertising to defame the intellectual property Violation of International Regulation of Intellectual Property Antitrust Violations which include Bundling and Tying Fraudulent Misrepresentation Negligent Misrepresentation Undue Infleunce in Execution of Will and Other instruments Violation through ***************** transaction Consumer Fraud which includes acting in immoral, oppressive, unethical, unscrupulous manner that causes magnanimous injury to consumer, competitor and buisness Negligent Misrepresentation Violation of First Sale Doctrine which allows the copyright owner/IP holder to copy, distribute and sell his work and fro the purchaser to have the right to dispose or sell the intellectual property at their own discretion irrespective of the author or IP holder. *** is an aggregator acting as a distributor to several bookstores that display and dont purchase the work. Omission of data to mislead consumers, sellers that affects consumer or seller decision; Including exploitation, ostracism through oppression, misrepresentation of purpose Usage of ************ for Defamation Around the World Violation of *****C which includes the sale or presentation of a work that has serious or important literary value or artisitic value and surpasses ****** Test, SLAP test, or Lynchburg, *********************** of Moral Right of the Creator Forced Labor , Destitution, Embezzlement and Distress against a copyright owner and student ******* Misinformation through usage of Social Networks and Artificial Intelligence (anti-Trust), for Intention to Harm, Marginalize, Beguile and Tarnish, Blackmail and ************************* of Metrics and Data Obscuring / Data Masking with intention to Fraud Customers about a Popular Product Sharing is Caring The websites I have published on are claiming that no sales have been made and using obscuring tactics to erase sold books and sales when the book has been distributed and sold through unsolicited and solicited services of third party vendors . These include all ******* websites affiliated with Draft to Digital. Through AI they are intentionally masking the popularity of a product while obtaining money from consumers, and not informing the author/creator of metrics around the world and domestically. It will cause reputational and financial damage to my business on a global scale and its financial outcomes. *. ***** Business Interference and Career Change Coercion by Former Employers; Competitive Exploitation of Social Networks for Money and Damage Home Safety Network Security

  Business Response

  Date: 03/10/2025

  This will serve as Draft2Digitals final response to your repeated and baseless complaints. We have responded three separate times over the course of a year, and we will not continue to entertain these harassing claims.
  Your book was never published through Draft2Digital.
  We do not accept content at the price points you stated ($256$275).
  No vendors we work with allow books to be listed at such an exorbitant, unsellable price, which is why your submission was immediately declined and never went live. Your account was terminated and closed, and no listings every published through our service. 
  Your claim of making sales through **** and **** is false. Draft2Digital does not distribute to Etsy or **** and we never have. In your last BBB complaint, you claimed to have sold through **********, a vendor that doesn't even support or offer ebook publication! 
  Any assertion that sales were made through vendors we do not offer for a book we never published is blatantly untrue.
  Your continued harassment is unacceptable.
  You never had a book published through Draft2Digital.
  You continue to fabricate claims of bestseller status and sales metrics that do not exist.
  Your repeated BBB complaints amount to nothing more than an attempt to harass our company over a book that was never approved, published, or distributed. You do not have an account with ********************** and you never had a book published by Draft2Digital. CEASE AND DESIST 

  Customer Answer

  Date: 03/11/2025

  The suit is going to get ugly so please do something to intervene.  Talk to UIC and Uconn.  Get an estimate.  

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ***** ***** ******* there will be no royalty for authors and no money for this refunded book. Simple and easy! But D2D is totally messing around! And don't understand that authors are their business partners typically like their vendors. D2D is not flexible in negotiation and is not friendly at all! They don't respect authors! I regret publishing 60 Books with them! I don't advise anyone to do. U better stick with **** ********* *** ******* *****.

  Business Response

  Date: 09/17/2024

  We are writing in response to the complaint regarding the termination of an author’s account on our platform.
  The issue stems from the fact that the author posted the full content of their book for free online at ******************************. Buyers who purchased this content through our partner vendors later discovered the book was freely available online and issued complaints to those vendors. In turn, the vendors filed official complaints with Draft2Digital, as this created a poor customer experience.
  While the author believed refunding buyers would resolve the issue (which one vendor did), this did not address the core problem. Our vendors have strict policies outlined in their Terms of Service that state they reserve the right to remove content from sale if it generates buyer complaints and creates a poor customer experience. In this case, paying full price for content that is available for free online falls under that category.
  After notifying the author of this, they agreed to remove the free content from their website. Upon confirmation of the content removal and their agreement not to post freely available material if they wished to sell it through our partner vendors, we reinstated their account. We take these matters seriously as maintaining a positive experience for buyers is critical to our relationships with our vendors.

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: see the attached statement above.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/22/2024

  Thank you for bringing this complaint to our attention. We appreciate the opportunity to address and clarify the situation described by the poster.
  The authors book was blocked by Draft2Digital in compliance with our contractual agreements with Amazon, which strictly prohibit publishing content that is freely available online. Prior to submitting any books through our service to Amazon, authors must confirm that no portion of their book can be found freely available online. The author confirmed this requirement but subsequently posted the book freely available on their website: ***************************************************.
  On July 8, 2024, the author was informed via email from our support team that "A large amount of the contents of your book were found freely available online via multiple sources, one of which appears to be your own website. Such content is not permitted by Amazon from our service, as they have strict rules and regulations for the content that is submitted from aggregate services."

  Despite this notification, the author chose to argue the validity of this information and escalated the complaint to the BBB instead of resolving it directly with our team.

  We have confirmed that the author has now removed the portions of the book from the aforementioned website, which allows us to resubmit the book to Amazon on their behalf. It is crucial to follow the established procedures and communicate directly with the team capable of providing assistance, rather than posting unfounded complaints on the BBB website.
  We will respond directly to the author with this same information, reinforcing the importance of adhering to the publishing guidelines and maintaining open lines of communication with our support team.

  Business Response

  Date: 07/24/2024

   Amazon allows direct KDP account holders to make a small portion of the book free online as part of their marketing efforts, however to publish through Draft2Digital, no portion can be freely available online. Authors are asked to confirm this policy during Amazon approval, in writing, and authors are asked to confirm this policy individually for each book uploaded for publication to Amazon. This author was asked to do both and did do both. When portions of the book were found freely available on their blog, the book was flagged as no longer in compliance and removed from Amazon. The author was notified of the issue in writing from Customer Support. We do not make exceptions to this rule, as our contractual agreements with Amazon depend on all authors following these requirements to remain in good standing and to continue to see their content live on Amazon through our service. The portions of the book that were posted online were removed from the author's blog and the book has been resubmitted to Amazon for publication.
  As a reminder, when submitting directly to Amazon through a KDP account, they do allow a small portion to be made freely available online and if the author wishes to post portions of the book to their blog, they are welcome to do so while using Amazon directly. But they cannot do so while using our services to reach Amazon.
  Unless the author has additional complaints, which we would encourage them to communicate to our support team directly, then the issue is resolved and the book is active and live on Amazon's site.

  Customer Answer

  Date: 07/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:

  1.  Draft2Digital does not have to take this drastic action of complete suspension.  I offer that I can cease the Publishing of AI related materials and still Publish my other works, if that works.

  2.  In this complaint, this is the fist time Draft2digital objected to the Publishing of Let's Use Free Speech to **************************** seems that Draft2Digital is looking for an ad hoc way to justify the spurious account suspension, as

  Publishing AI material that many customers like is not grounds enough alone to warrant account suspension.

  3.  These AI translated works include self help material like 29 Ways to Succeed with Asperger's Syndrome which help people with learning disabilities who don't speak English as their mother tongue.

  4.  Let's Use Free Speech to ****************** is a tongue in cheek satire.  I regret I have to say that, yet any cursory look at this work would cause someone to conclude the material is satire.  Last I knew Draft2Digital allows Satire.

  5.  If this is the first major issue, which is essentially a non-issue, in my 8-9 years with Draft2Digital, all those years of faithfulness should count for something.

  6.  Small Publishers cannot afford to pay $100,000s for translators, so AI serves as a way to help the little guy.

  7.  Many major companies support the use of AI.
  

  
  
  Sincerely,
  
  ***************************

  nguages to get empowering self help materials for people with learning disabilities among other products.They are being too rigid. I am willing to negotiate a better solution. I am willing to negotiate, so they should too. I offer my free time to negotiate a solution that benefits all for this.They could at the least impose less severe sanctions like a week probation, but no they do the most draconian thing. They make mistakes everyday, yet people give them mercy, so they should also give others mercy.

  Business Response

  Date: 05/01/2024

  Our company does not accept low-content mass-produced materials. We prioritize high-quality, original content that provides value to our readers. This policy ensures that our offerings do not include materials that are hastily produced or lack substantive content. Furthermore, we strictly prohibit the distribution of any books that promote, glorify, or encourage illegal activities, including but not limited to drug use. Additionally, we do not accept books that encourage activities that could potentially endanger the safety or well-being of individuals. This includes content that *** be considered harmful or dangerous.
  Prior to sign up, we require all users to acknowledge and confirm our Terms of Service page ******************************************************
  Part of our ToS informs users of content we do not accept: unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or are otherwise inappropriate. Further, it informs authors that violations of our ToS that their account will be terminated. 

  Business Response

  Date: 05/07/2024

  Our platform doesn't accept low-content, mass-produced material. We empathize with the challenges faced by small publishers and appreciate the role of AI in bridging language barriers, however none of the vendors we work with allow machine or AI translations as the results produced are not adequate for native speakers. If you are seeking to distribute low-content, mass-produced materials, and have other sites that allow this type of content,  we encourage you to explore these other platforms as they may better align with your publishing needs.
  While many companies utilize AI technology, it's essential to recognize its limitations and potential risks, particularly in sensitive areas such as content creation and distribution. And as a reminder, we are limited by what our vendors will accept. None of our current vendors wish to receive low-content, mass-produced materials nor do they allow machine translations.
  

  Customer Answer

  Date: 05/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  This doesn't have to be all or nothing.  I could stop Publishing AI content, yet continue Publishing regular content through your platform.  I trust this solution will satisfy you.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account get terminated for Draft2Digital closed my account without any warning, leaving a sense of injustice and frustration. Without prior explanation, this action feels arbitrary and leaves a bitter taste. The trust I had placed in this service has eroded, and I am now faced with the task of finding a reliable alternative for my publishing needs.

  Business Response

  Date: 03/18/2024

  Prior terminated account holders are not permitted to open new accounts on our site, per Draft2Digital's. ******************************************************
  We would encourage complainant to review our Terms of Service as well as all of the communication sent to them outlining our Terms of Service, specifically the emails sent during account closure that states: Under our Terms of Service (TOS), since your account has been terminated you are prohibited from establishing a new account.

   This was sent to them after their original account was closed on August 4, 2022. 

  The communication was sent again after the second account they opened on our site was closed on September 22, 2022. 

  The communication was sent again after the third account was closed on April 17, 2023. And a fourth time after their 4th attempt to open an account on our site was closed on March 18, 2024. As a reminder, any future accounts opened on our site will be closed as well, as we do not permit terminated accounts from establishing a new account. 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  draft2digital sell my books since june 2023 and never pay me my royalties and nobody respond, they are scammers.

  Business Response

  Date: 01/12/2024

  I am writing in response to your inquiry regarding the decision made by Draft2Digital to terminate our working relationship with a client named ***************************, whose account was initially opened on June 13,2023, and terminated on September 18, 2023.  The client was notified in writing that the tax details and banking information provided was incomplete on July 13, 2023. The client immediately started sending threatening emails that threatened to harm or kill our employees, and the decision was quickly made to terminate the account.
  Attempts were made to issue a final payment to this client,however the clients bank rejected the payment due to missing bank details.Before we could notify the client of the issue of missing banking details,typically an easy problem to solve, the client sent multiple emails threatening to attack our families and kill our staff.
  
  Due to the conduct of the account holder, we shut down all communication with this client and permanently closed the account. The communications from this individual were highly inappropriate and threatening. These communications included explicit threats of physical violence against our employees and their families.
  
  Given the severity and nature of these threats,Draft2Digital made the decision not to pursue any further engagement with this individual. The safety and well-being of our employees are of utmost importance, and we have a zero-tolerance policy for such threatening and abusive behavior.

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: these items were ALL sent to you . Repeatedly. Above screenshots are just a few examples of emails from September, November and December, not including the forwarded original documents sent to you on account opening or the Dropbox attachments.

   

  You have ACKNOWLEDGED RECEIPT previously. Twice. How can they have suddenly disappeared? 
  
  Sincerely,
  
  ***********************

  it reply in an email?

  Business Response

  Date: 12/27/2023

  The tax verification allows organizations in highly regulated industries to know and validate their customers, as well as ensure compliance of laws and regulations governing the taxation of **** sourced income received by foreign individuals. This client has a particularly complex situation, where they are filing as a foreign individual while at the same time claiming one or both parents are ** citizens.
  Filing for proper tax status when one or both parents are born in the ************* can present complexities primarily due to the rules around **** citizenship and tax obligations.
  The client indicates in their complaint that their tax situation has not changed, however, legally, our tax team cannot simply take a client at their word when validating their citizenship and residency for tax purposes. Accuracy of reporting the tax status of individuals, particularly with cross-**************** activities, is legally and professionally necessary. Failure to adequately verify a client's information can result in penalties, fines, and other disciplinary actions against Draft2Digital, as well as potential legal implications for the client.
  On October 13, 2023, the client was asked to supply specific documents for validation (see attached email ****** between tax team and client).
  Documents requested:
  Birth Extract
  Foreign Passport Photograph and identity page only
  Certification of tax Residency for Tax Treaty Purposes
  Documents supplied:
  marriage certificate
  Certification of tax Residency
  Still not supplied:
  Foreign Passport
  a Birth Extract
  Im very sorry that this client has found the tax verification process so complicated, but when dealing with a complex situation,that may be the case. It is unfortunate timing in that both Draft2Digitals Support and Tax Client Support has been out for the Christmas Holiday, making communication slow, but communication is still happening, and the tax team continues to wait for the client to supply the documents requested. 

  Business Response

  Date: 12/27/2023

  As noted by the tax team in September, the passport supplied expired on March 16, 2015. IRS guidelines stipulate that documentation must be valid and current to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws. Using valid documents helps in mitigating risks associated with identity theft, fraud, and other illegal activities. Expired documents do not meet the standards set for validation processes due to regulatory, compliance, and risk management considerations. If ******************** could please supply the tax team with a non-expired passport, this is necessary for account validation. The tax team also requests ************************ birth extract, which I see was provided to the Better Business Bureau but was not submit to our tax team as requested during the 2023 update. The other document requested, a certificate of tax residency, has been received. With a valid (non-expired) passport and the birth extract, I know the tax team can move forward with account validation, but those two items are still required. Please note, sending documents to the Better Business Bureau in no way supplies those documents to Lilaham, the tax team in charge of account validation. I do not want there to be any confusion on that. Our tax team does not have access to any communication or documents sent by a client to the Better Business Bureau. If ********************* would like to move forward with account validation, we must ask that they supply the birth extract and a non-expired passport via the email requested by our our tax team at Lilaham. If ******************* would email support at Draft2Digital once this has been done, I will ensure the tax team has the documents and work to expedite the validation process. 

  Customer Answer

  Date: 12/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  please check your emails (!) and you will see that everything provided here was a screenshot of emails sent to you on the dates given.

   

  Upon checking your emails, you will also find, resent yesterday, an email from 15th December that includes:

  passport*
  driving license 

  birth, marriage and residence certificates.

   

  *yes, the passport is expired. I dont own another one and yes, it was expired the first time around on account opening and you accepted it then. This is why I have also sent my driving license and marriage certificates since they are in a different name.

   

  Please note that my complaint is absolutely nothing to do with the *** or their procedures, but your total lack of responsibility in collection administration and dissemination of the documents.

   

  If, as you claim, you have not received any of the many emails (or Dropbox) documents over the last several months, it suggests a catastrophic failure in your technology. If, you have in fact received them, but dont want to hold your hands up, that is unacceptable and unprofessional. If you have received them and human error is involved, you have a very serious training issue to be addressed.

  Either way, since I can clearly demonstrate an email history of sending the documents on many, many occasions, it points to a total failure of duty of care on your part.

   

  Further more, if this is the stance you wish to peruse, I would like to request all of my data from your company, including any and all emails received from myself. 
  

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:

  I admire Draft2Digital's consistency. They insulted and penalized me for violating a policy they never notified me about, and then they falsely stated in their BBB response that I "received notice" of this policy. The link and the uploaded screenshot that they submitted as "evidence" that I "received notice" consist of information that is buried on their website. In other words, to know about that policy, I would have had to search for it. That is not "receiving notice" in any meaningful way. And Draft2Digital knows that.
  

  I filed this complaint specifically because Draft2Digital never informed me of their "no public domain works" prior to sending a very rude and non-appealable notice that the were permanently closing my account. They could  have just as easily sent an email informing me of their police and telling me that my public domain submissions were being deleted. Then, if I h ad violated the policy again, they could have closed my account. That is a reasonable approach.

  It's not a reasonable approach to blame and penalize someone for something that the person didn't know. And as I pointed out in my original complaint, their submission form SPECIFICALLY ASKS whether the uploaded work is original or public domain. Why even accept the upload of public domain works? The fact that they allow public domain works to be uploaded contradicts their well-hidden policy and completely undermines their disingenuous response to my complaint..

  This could have all been avoided if they'd simply sent an email informing me of their police and advising me not to do it again. But no. They had to be ash wholes.
  

  
  
  Sincerely,
  
  ***********************

  ey could have just told me. Rather than take responsibility for their failure to make this policy clear, they just implied that I had done someting wrong and terminated by account without any notice, explanation, or opportunity to resolve the matter.

  Business Response

  Date: 09/13/2023

  Account holder received notice of our policy regarding not accepting or publishing public domain books on September 3, 2023 after uploading The Great Gatsby.

  **********************************************************************************************************************************************

  Account holder went on to upload 4 more public domain titles, and it was at this time that the account was closed. Unfortunately, due to the inconsistencies and complexities of international public domain laws, we do not accept or publish public domain books.

  
  

  Business Response

  Date: 09/25/2023

  Draft2Digitals FAQ link is at the top of every webpage on Draft2Digital.com. Our policy on Public Domain is outlined clearly in bold on the Knowledge Base, which has easy to search features, to help identify topics as needed:  **********************************************************************************************************************************************
  We dont expect every user to notice or read every topic posted, and will inform a user of topics such as public domain on their initial upload.
  And email was sent informing this user of our stance on Public Domain after they uploaded the book project titled: The Great Gatsby on September 11, 2023. The account was not terminated until after 3 more public domain books had been uploaded. I sincerely apologize that we are unable to accept and publish such content. Due to the inconsistencies and complexities of international public domain laws, we do not publish public domain works via our service.

  Business Response

  Date: 09/25/2023

  Draft2Digitals FAQ link is at the top of every webpage on Draft2Digital.com. Our policy on Public Domain is outlined clearly in bold on the Knowledge Base, which has easy to search features, to help identify topics as needed:  **********************************************************************************************************************************************
  We dont expect every user to notice or read every topic posted, and will inform a user of topics such as public domain on their initial upload.
  And email was sent informing this user of our stance on Public Domain after they uploaded the book project titled: The Great Gatsby on September 11, 2023. The account was not terminated until after 3 more public domain books had been uploaded. I sincerely apologize that we are unable to accept and publish such content. Due to the inconsistencies and complexities of international public domain laws, we do not publish public domain works via our service.