Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cremation

Affordable Cremation Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Complaints

This profile includes complaints for Affordable Cremation Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Affordable Cremation Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Affordable Cremation Service

      10900 N Eastern Ave Oklahoma City, OK 73131-3300

    • Affordable Cremation Service

      403 W. Country Club Elk City, OK 73644

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom passed 09,21,2022. For her cremation she used affordable cremations in ******. She has ins policy for these services with homesteaders life ins. Mom made payment to both...same amount each month when she only needed to pay monthly to affordable cremations. I go pick moms remains up and was shown by office person that there was a 0 balance... no money due. She showed me on her 2 screens from her computer and says "0 balance but file still open"...then she went quiet. She told me that i needed to file the claim with homesteaders. And she explained that the policy is a no cash back to survivors of mom but still need to send in claim. I told her there is no need if paid in full. And no cash coming back to the family.I called homesteaders and gave them the whole story and thought it was done.I received a "final request" from homesteaders ins. Not for sure why. So i call them and they will not give me any informationuntil i send in the claim request. So i have no idea why the i s company and affordable cremations wanting this claim filed so badly... but will not answer any of my qurstions.I have filed a complaint with oklahoma ins. Comm.... and thought maybe you can help. Or at least look into the shady deakings i feel are going on.Thank you for your time and help,******************* ************

    Affordable Cremation Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.