Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a credit collections but have no receipt of the billing. I have contacted the hospital where said incident had occurred and I have all balances paid. I can’t reach anyone on the phone. The collection agency doesn’t provide any information other than the amount they want paid.

  Business Response

  Date: 05/08/2025

  Thank you for bringing this complaint to our attention. We appreciate the opportunity to help resolve this issue
  for the consumer. Please see the attached request for additional information so that we may be able to locate the correct account and begin our review. 

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* and ***** just successfully sent me the final statement of account with itemized billing I have requested.  I am ready to accept the resolution and close the complaint.  

  
  

  THANK YOU!!!!!!!!!!!!  This is all I have needed since paying this account off in April 2024! :)

  that my balance is $0, they have not sent me anything, as I have repeatedly requested during numerous calls. They have told me that they cannot sent a final invoice via a texted link (even though the original invoice was sent that way), that they cannot email me, and that they must send it by mail only, stating each time that it will take 7-10 business days to receive. Every 7-10 business days, I call back to request the same information, only to be faced with excuses that they are unable to send this information in any other format and that they A) can't send via email because it's not safe B) can't send via text because the account is paid off C) they can't send via text because they've already requested it by mail (even though I didn't want it by mail because it takes too long) and D) that they have no other option for sending me this information. It has been 4 months, and I still have never received anything at all by mail or email, and I have confirmed my address several times.

  Business Response

  Date: 08/21/2024

  Thank you for the opportunity to respond and to provide a resolution for your complaint. Please see the attached for our response to complaint ID ********.

  If emailing in a secure email, the copies of the requested documents is not acceptable, please verify the complete mailing address, as what is shown in the complaint varies slightly from what is on the patient account, i.e.  'Street Adress, Apt# XXXXX', or 'Street Adress XXXXX'.  

  Thank you,

  ***** *********

  Business Response

  Date: 08/27/2024

  Today, 08/27/2024, we have corresponded with *** ********** directly via email and have provided a copy of the zero-balance patient statement as well as an itemized claim statement per her request. *** ********** has replied she has received the secure email with the requested documentation. 

  Thank you, 

  ***** *********

  Follow-Up Assoc II / Claims Settlement / Appeals
  Payment & Revenue Integrity

  R1 RCM Inc. | [email protected] 

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, In regards to complaint #********, I have reached out to the person that responded to you from Emergency Physicians Billing, ************************* with no luck. Nothing has been done to correct this issue. I called on Thursday, April 18, 2024 and was told by ******* that it would be another ***** days to process the paperwork and then another ***** days to process the refund. Just not sure of next steps. Thanks , ***********************

  Business Response

  Date: 03/20/2024

  Please see the attached for the provider response to complaint ID *********.

  Thank you for bringing this to our attention and allowing the opportunity for resolution.

  Business Response

  Date: 04/25/2024

  We appreciate the consumer for reaching out to further find resolution for the account in question. The insurance payment and adjustment have been applied to the consumers account causing a credit balance. I have checked the account and can verify the consumer's payment has now been refunded back to the credit card that was used in the original payment. 

  We are unsure why we did not receive the provider's *** in a timely manner from Cigna+Oscar. While the consumer did provide a copy of the *** they received, which was greatly appreciated, to be able to post the payment/adjustment with the appropriate details, we do require the Provider's *** to do so. The Provider's *** has additional information regarding claim details such as claim numbers, payment/check numbers, total payment amounts, detailed denial reasons and the provider's Tax ID number to verify the payment has been made out to the correct provider. 

  We have communicated these details to the consumer via direct email with apologies for the inconvenience and length of time this has taken for a resolution. 

  As always, we appreciate the opportunity to assist the consumer to meet a desirable outcome for all parties.

  Thank you, 

  *************************, CHC                                                                                                                                                                                                                                                                                                               Manager, Payment and Revenue Integrity

   

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27th 2022 my son was admitted to the Emergency Room at Banner Children's Desert for a infection on the arm. He was seen briefly by Doctor *************************** DO. He was admitted to the hospital for I believe to be be two days. My insurance which is through Ahcccs Medical paid for all of my sons care. In October we began receiving a bill that is separate from the hospital bill known as a physicians statement for $2286.00. I called them and asked them to submit this bill to my insurance claims department. They then verified all his information and said they would submit it. Since then I have received multiple bills and no submitted claim to ***********************. In December I sent a copy of the bill to my insurance company directly, they then sent a letter to progressive medical assoc pllc stating that my son has had the same coverage since 2020 and should not be billed for services that are covered. They also provided exactly where they can submit this claim. The letter also states that if they continue to send me bills or send this matter to collections they may be referred to the AHCCCS ****** of ******* Integrity. They then sent me another bill and still have not submitted this claim to ***********************. The bill also says "Ahcccs Administrator, Patient ineligible for this service" But how can the Ahcccs Administrator state that this patient is ineligible for this service if no bill was ever submitted to the claims department? The letter that was sent to them on January 5th 2023 gives them the accurate address to submit claims. I called my insurance company on Feb 21st 2023 to verify if they had finally received a claim for this bill and the representative said no. They asked me to send them a copy of the most current bill dated Feb 10th 2023 to provide proof of their continued billing and has repeatedly assured me that they have not received a claim for this bill. (Also on the bill it states an address at PO Box ****** ****** ***** *****).

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Swedish hospital on 12/17/2022 and received an email from the hospital on 1/3/2023; the email address that sent me the bill had the hospital's official domain in the name, so I knew it was legitimate. I paid my balance in full on 1/18/2023. On Thursday 1/26/2023 I received the following text "You'll now receive your Swedish Med Centr ER physician statements via text. Questions? Call us: ************. Reply STOP to opt out." I then received a reminder email on Monday, 1/30/2023. The link to the bill was different from the amount that the hospital had sent me through official channels.This was odd because I had already paid my balance in full from the hospital. I called the hospital and they confirmed that I was at a $0 balance. Additionally, when I looked up the number I could not find it associated with any legitimate collections agency. What's more, I did not sign up or opt into any form of billing notifications via text.

• Initial Complaint

  Date:01/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2021 my minor daughter received care at Wilson Hospital in Sidney, OH for an injury in the emergency room. The doctor who treated her billed services under the name FEP of Ohio. The charge was out of network but the incident was charged to my (her father's) insurance, along with the statutory adjustments for ER trips out of network. At the time of the incident I had full coverage from my insurance and did not owe anything. Fast forward to December 9, 2022 I received a bill from FEP of Ohio trying to collect $526.00. I called at 4pm ET and spoke to Diego who couldn't figure out why we got a bill. He put the account on hold and later discovered that insurance had reversed some kind of payment and that he would call me back later with details. I never received a follow up call. That same day I called Aetna, my insurance provider, who said that FEP of Ohio had put forward five duplicate claims, that the actual claim had been paid in full, that we had no liability. On January 27, 2023 I received another bill for the same amount from FEP of Ohio and was unsuccessful in contacting the office. We owe FEP of Ohio nothing as they have received full payment as confirmed by our insurance company. This balance needs to be erased.
  

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at Weems Hospital on 09/07/2022. I received a bill from them and paid it in full. I received a text message a few weeks ago stating I owed $2468 stating it was from the same hospital and it said do not contact the hospital to resolve the bill. I did and again I was told it was paid in full and I received a itemized print out. I Googled the # in the text and I also tried to call it. It kept giving a busy signal. Today Dec 6, 2022 I received a bill in the mail again for the $2468. I have no reason to believe this is a real charge.
  

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been to an emergency dept. in Oklahoma City last year.
  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had ******** at the time this was my daughter's bill the balance is 972 the date is on the bill 603-2022 the account number ********** I don't even have a dollar I can't afford groceries there's no way I'm going to be able to pay it they can send it to whoever they need to. My daughter's now 18 so maybe they can send the bill to her but I'm not going to be able to pay it that's for sure

• Initial Complaint

  Date:10/05/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that EMER PHYS OF MID-******* PC had placed a collection on my credit for $645. The account appears to be from a hospital in *****. *** never visited a hospital in *****. This is a fraudulent charge and I want it removed immediately.