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            Business ProfileNOVAD Management Consulting

            Business Consultant

            Current Alerts For This Business

            Pattern of Complaint:

            The BBB files indicate that this business has a pattern of complaints. In the last 3 months, the BBB has received a large number of complaints against NOVAD regarding letters informing their clients of the transfer of their mortgage loan servicing. Consumers who are attempting to get information or payoff statements for their loans have difficulty contacting NOVAD due the transition and the Covid-19 pandemic.

             

            BBB is working closely with Novad find a resolution for the underlining cause for these complaints. 

            Contact Information

            2401 NW 23rd St Ste 1A

            Oklahoma City, OK 73107-2423

            Visit Website
            (877) 622-8525

            Customer Reviews

            1.06/5

            Average of 87 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            848 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2401 NW 23rd St Ste 1A, Oklahoma City, OK 73107-2423
            BBB File Opened:
            8/10/2015
            Years in Business:
            21
            Business Started:
            3/27/2003
            Business Management
            • Mr. George Odoi, Manager
            Contact Information

            Customer Contact

            • Mr. George Odoi, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            848 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/09/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            My Aunt signed a Reverse Mortgage on March 2, ****. In January 2020, she passed away. At that time, NOVAD was handling the loan. When I informed them of her death, and that the house was "under water," they had me sign a "Deed In Lieu." Recently, I was informed that they didn't accept the Deed In Lieu. As such, I was going to see how I could sell the home. When contacting Novad, I found out that ****** has replaced them. After speaking with ******, I found out that NOVAD had sold the "debt" to ******************* Services. Land Home doesn't have this property, or loan. This is very disconcerting. Who bought the "debt?" Also, the letter that was sent by NOVAD was sent to my Aunt's address. They had/have my contact information. They NEVER contacted me. This property was in a TRUST. How could they sell it? Who has it? I need someone to contact me. The property is in pre-foreclosure and time is of essence.
            Read More
            Read 847 More Complaints

            Customer Reviews

            87 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bob G

            03/01/2023

            3/1/2023,Novad is a terribly run organization definitely a government ran entity, my mom vacated the house in October 2020 and moved in with my sister, I sent an e-mail letting them know in late 2020 no response for many months sent several e-mails inquiring, the house has been vacant for 26 months now, we are where we were 26 month ago, in the mean time the house caught on fire $195K damage county property assessment says the house is worth $163K prior to the fire damage, the people I talk to always say they will pass on the complaint/problem will receive response within 5 working days so far Im up to 35 working days, they dont identify who they are on caller ID, I dont answer unknown might be a spam call I absolutely loath spam calls, if you hate your children Novad offers this reverse mortgage payback to your hated children you will get the last laugh, my folks did this reverse mortgage they needed money they lost most of their retirement in the Dotcom crash through ***********************, PS: our parents love all 5 of us kids very much, IMO they need to have a spot for negative reviews I give them a negative five
            Read 86 More Customer Reviews

            Local BBB

            Better Business Bureau Serving Central Oklahoma

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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