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          Ferguson Buick GMC LLC has 1 locations, listed below.

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            Business ProfileFerguson Buick GMC LLC

            New Car Dealers
            BBB accredited business

            Contact Information

            1015 N Interstate Dr

            Norman, OK 73069-6225

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            Email this Business
            (405) 321-5820

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/28/2022

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers Sales/repairs of new/used autos.

            Business Details

            Location of This Business
            1015 N Interstate Dr, Norman, OK 73069-6225
            Email this Business
            BBB File Opened:
            7/25/1975
            Years in Business:
            49
            Business Started:
            1/15/1975
            Business Started Locally:
            1/15/1975
            Business Incorporated:
            9/15/2005
            Accredited Since:
            10/28/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            80
            Alternate Business Name
            • Ferguson Used Cars
            Business Management
            • Mr. Jerry Ferguson, President
            • Mr. Joe Ferguson, Vice President
            • Mr. Gary Burton, General Manager
            Contact Information

            Principal

            • Mr. Gary Burton, General Manager

            Customer Contact

            • Mr. Gary Burton, General Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My car was in the Ferguson Buick shop for about two months for non-collision service. During that time, Ferguson reported they resurfaced rotors and installed new pads on the rear brakes; and also replaced the air conditioning compressor, seals and receiver dryer. The charge for these two items was a little more than $2,000.Until some five months later after winter weather had passed, the air conditioner's ability to cool could not be properly tested. When it was tested on a warm day, it was discovered the unit was not cooling at all. In addition, the rear brakes had begun making noise, so I took the car to another dealer. That dealer reported to me the rear brakes' hardware was worn out, so the pads needed replacement and the rotors turned. They informed me they believed that the rotors had not been replaced for a considerable amount of time. They also stated the air conditioner compressor needed to be replaced and that it, too, seemed to have been on the car for a long time.Ferguson said they did the reported work. But independent evaluation by a disinterested third party seems in conflict with that representation.
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            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Whitney H

            04/09/2024

            Sales and finance experience was great overall. Owned my brand new Yukon less than 3 weeks before it made its first trip to the service dept. We are now on trip #8 to the service dept without resolution. They continuously say let’s try this or that and week after week I have to take time out of my day to take the vehicle back to the dealership only to pick it up each time with the same issue. After the 3rd trip, we asked them to purchase the vehicle back and they laughed, and offered us nearly $30k less than we paid for the vehicle brand new with 1 mile on it. At this point they have had the vehicle more than I have and do not seem to have a lick of sympathy for the headache the vehicle has caused. Do NOT recommend purchasing a GMC Yukon and do NOT recommend letting this kind of thing go on as long as I have. I have been kind and have refrained from taking their surveys or leaving reviews this long however their lack of care and their attitudes around the situation have left me no choice but to let everyone know how they handle things in the service dept. We have opened a case with GM directly but it shouldn’t have came to this.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau Serving Central Oklahoma

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