Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Auto Services

Midas Auto Service Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MARCH OF THIS YEAR WENT IN FOR A RADIATOR ISSUES ALSO TOLD THEM I HAD SOME SLIPPING IN TRANSMISSION GOING ON. REPAIRED RADIATOR AND SAID THEY COULD DO TRANSMISSION BUT NEEDED $3000.00 TO ORDER IT. TOOK THE MONEY IMMEDIATELY TOOK APPROXIMATELY 5 WEEKS TO GET MY CAR BACK.IT CAME WITH A 130 THOUSAND MILE WARRANTY.
    PAID ANOTHER 2000.00 FOR WORK COMPLETED. ON JULY 30TH TRANSMISSION WAS NOT WORKING PROPERLY TOOK THE CAR BACK THEY DID DIAGNOSE THE ISSUE TO BE THE TRANSMISSION. TODAY ALMOST 6 WEEKS LATER AFTER MAKING 2 CAR PAYMENTS AND INSURANCE DUE AND COSTING ME APPROXIMATELY 130 DOLLARS A DAY I STILL DO NOT HAVE MY CAR BACK WITH NO DATE OF IT BEING COMPLETED. THEY HAVE PUT 2 TRANSMISSIONS FROM THEIR SUPPLIER THAT HAVE NOT BEEN USEABLE. I FEEL THIS BUSSINESS SHOULD HAVE FIXED THE RADIATOR AND BEEN HONEST IN SAYING THEY WEREN'T QUALIFIED TO DO TRANSMISSION WORK. THIS IS NOT HURTING THEIR LIVELIHOOD OR PUTTING A BIG FINANCIAL BURDEN ON THEM BUT IS CAUSING A LARGE ISSUE FOR ME. UNFORTUNATELY I FEEL I HAVE NO CHOICE IN THE MATTER AND AM PLANNING TO CONTACT A LOCAL TV STATION TO HELP ME GET THIS MATTER TAKEN CARE OF. AT THIS TIME THE APPROXIMATE AMOUNT OF MONEY IT HAS COST ME BESIDES THE 5K FOR THE REPAIRS IS AROUND 3 THOUSAND.

    Business Response

    Date: 09/19/2025

    The customer, ***** ****, expressed frustration over repeated transmission failures in her vehicle, which required multiple replacements. The service provider acknowledged her frustration and confirmed that they had sourced a salvaged transmission after two previous transmissions that had failed. (All transmissions were salvage transmission from a vendor - LKQ.)

    We provider communicated with ***** **** throughout the process, keeping her updated on the search for a better transmission, which ultimately took about a month to find.

    Upon receiving another salvaged transmission from LKQ, we discovered that the internal oil pump was also faulty, leading to further delays and frustration for both parties.

    Our district manager, **** *********, intervened and contacted the vendor, LKQ, to address the issues and negotiate support for ***** ****, including LKQ covering half of her rental fees due to the extended time without her vehicle.

    ***** **** was reportedly satisfied with the communication and the offer of assistance. Another salvaged transmission arrived this Tuesday (9-16-2025) and we are ready to install it for the consumer.

    Customer Answer

    Date: 09/29/2025

    So I finally got my car back last Thursday  worked fine Friday had issues  Saturday. 
    I traded it in.so am finished with Midas going forward. Thank you

Midas Auto Service Experts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.