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Business Profile

Apartments

Sand Hills Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The people is moving out lifting right on the property due to poor maintenance and poor staff at sandhills apartments and when people put in they work orders they wait like 2 weeks or a month that's the reason why people is moving out poor maintenance and poor communication with the staff my rating at Sandhills apartments is a zero

    Business Response

    Date: 11/16/2023

    I checked the resident's account and he doesn't have any open work orders. I've attached a copy of the work order history. 

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm resident of Sand Hill Apartments **************************************************************************** They keeping delaying to repair Air conditioning for 2 months. We have 4 children as well. Its hot interior. Its health hazard. I'm filing complaint to get their response and get it up and running. Otherwise, I will file complain with City Ordinance inspector. Please fix it with in 4 days from today date of June 8th 2023.

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid an application fee and deposit for an apartment in the form of two cashier checks. When the date arrived for me to move in the apartment, the staff told me that they were under new management and were unable to locate my deposit , application fee and application to move in. I have since found a new apartment in another location in *****, and they have not refunded any of the money I paid. They do not answer my phone calls and when I go in person I'm told they cannot help me. My receipt reflects that the cashier checks were received by an employee named "Geoff."Application fee was $65 Deposit was $300

    Business Response

    Date: 05/03/2023

    Good Afternoon, I have searched our records looking for a ******************************* and was unable to find any application fee and/or deposits. In addition, our policy is that application fee are non-refundable. I've attached a screenshot of my search. If you have any questions, please feel free to call my office at ************. 

    Best Regards, 

    **********;

     

Sand Hills Apartments is NOT a BBB Accredited Business.

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