Business ProfileforW.E. Allford Propane

If I could give them zero Stars I would. They are just honest, belligerent, and act like they are above better business practices.

Earlier in the year we needed propane and I called in to get our tank filled up just a little bit. We were given too much then what we asked for, and propane is very high during the winter time, when we called. I have been calling every other week, sometimes weekly, since this happened in February, only to finally get a call back from the owner (Clint) to be screamed at. Instead of admitting their mistake, he was extremely rude, for adjusting the bill I'm or doing anything honest to correct the situation, he Instead try to lecture me that I've been using the propane and that I was the one who is being rude. Never, in the months MONTHS that I have been calling to get this resolved have I ever been rude or belligerent. In no way did I act like him, like an entitled man-child. From the moment I picked up my phone he accused me of fabricating the situation. When you take a look at their online and Facebook reviews, clearly I'm not the one with a delusion.

It doesn't matter that we have been using the propane. That is not the point. The point is that they made a mistake. We were told one thing, and they did another. Instead of owning up to it and trying to keep the customer happy, he flew off the handle. I didn't call them out of the blue today, eight months after the fact; I have been trying to get this resolved, quite literally, weekly since the middle of February. And my last line of approach was to have them come pick up their tank because I don't want to do business with a sham operation that is dishonest like they are.

So if you are in the area, do business with another company. You will be far better off.