Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2025, I visited Lawton Chrysler Jeep Dodge RAM (215 SE Interstate Dr, Lawton, OK 73501) to buy a 2015 Ford Explorer XLT (Stock# *******, VIN: *****************), advertised on Auto Trader for $6,500. The ad stated the “Advantage program” was “included with every purchase,” implying no extra cost beyond standard fees (tags, tax, title). The staff refused to sell unless I paid an undisclosed fee for the mandatory Advantage program, which they wouldn’t remove. They were annoyed I brought a $6,500 cashier’s check and offered the car for an extra $1,500 with $1,000 down if I financed. This deceptive practice caused me $58.37 in losses ($55.37 gas, $3 cashier’s check fee) and ~4 hours of time, violating Oklahoma’s Consumer Protection Act (15 O.S. § 753) and the FTC’s CARS Rule. I’ve filed complaints with the FTC, Oklahoma AG (redirected to the Used Motor Vehicle Commission because I didn't know that existed), AutoTrader, and Yelp, noting similar pricing issues. I contacted GM ******* ********, who hasn’t replied as of May 6, 2025. I have evidence: AutoTrader listing, cashier’s check, and gas receipt. Please help resolve this unfair treatment. I seek the vehicle for $6,500 as originally advertised.

  

  Business Response

  Date: 05/09/2025

  To Whom it may concern,
  My name is ******* ********, I am the General Manager of Lawton Chrysler Jeep Dodge.  I have received a complaint from Mr *****.  I also reached out to Mr ***** and apologized for my failure to email him after I couldn't reach him on the phone.  He is a fine gentleman and accepted my apology.  I offered him the price he requested.  Understandably, he bought elsewhere.   Once again, we could have handled this better and I take responsibility for the lack of communication.  Thank you for your time on this matter.
  
  
  ******* ********
  General Manager
  Lawton CJDR

  Customer Answer

  Date: 05/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 March I brought a car from this dealership trading in my previous car and purchasing a new one it has now been almost 30 days and my trade in his not paid off and I have not received my lien title to even register my new vehicle. When calling to ask the process staff gives you the run around and is very unprofessional. When you call them on the phone they transfer you to a line that no one picks up or they tell you someone will call you back and they don’t

  

  Business Response

  Date: 05/08/2025

  To whom it may concern:
  
  
  My name is ******* ********.  I am the General Manager of Lawton Chrysler Jeep and Dodge a dealership in Lawton, Oklahoma.  I am replying in response to a complaint filed by Tiffany Reed with an assigned Id number 23251603.
  Miss Reed bought a vehicle on March 29, 2025.  We have submitted payoff on April 25th, 2025 and sent title work out on April 30th 2025.  I apologize if the time was an inconvenience, and hope that this properly closes the matter.  
  Thank you for your time and help on this.  Please inform me of anything I can do further to assist.
  
  
  ******* ********
  General Manager 
  Lawton CJDR

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th I submitted a *** refund request for trading in my car I purchased with Lawton Dodge Jeep. I waited a month to receive the check. On August 21st I reached out to the dealership asking for a status on the *** check. I received no contact back, on October 1st I reached out again letting them know I haven't received anything in the mail if I could get an update. **** ******** reached out asking to confirm my mailing address. On October 5th I reached out to **** asking if he had an update, he stated he would resubmit my request because the previous gentleman that handled it was no longer with them and said they had gotten a new system, and a few cancellations had problems with. I reached out again on October 9th **** stated he resent my request along with several others. On October 14th I asked for an updated or a tracking number, I got no response. October 16th, I asked again for a tracking number, **** reached out October 17th saying as soon as they have a tracking number he would send me it. Till this day I have not heard from **** or received a tracking number. I believe the dealership is trying to keep my *** money.

  

  Business Response

  Date: 11/14/2024

  We  certainly apologize for the inconvenience and for the length of time it is taking to refund the cancellation.  We have looked into this matter and have asked that this cancellation be escalated.  The most recent update we have is getting the bank  to sign off that the vehicles lien has been satisfied.   We have informed ******** about the status and will continue to update her as we move forward.  It not our intent nor has it ever been our intent to keep funds, but I certainly understand the optics and frustrations behind the length of time.  I will continue to monitor and expedite this matter moving forward.
  
  ******* ********
  General Manager  Lawton CJDR

  Customer Answer

  Date: 11/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandfather bought me a car as I was going through some financial issues. They took my truck as a trade in for a 2023 challenger along with ****** down. The dealership had my grandfather as the only person on the loan. On top of my grandfather being my only option to help with the issue, the dealership was told he suffered from dementia and tends to get confused. The dealership emailed all of the paperwork to my grandfather and gave me about 5% of the paper work, which left me with no knowledge of the current situation and no information on my own financial side. When the bank called my grandfather he told them that he bought the car for me, upon hearing this the bank denied the loan. The dealership never notified my grandfather or me of the denial. When I went to talk to the dealership about my license plates 2 months later they finally told me the loan was denied. Upon hearing this I told them to take their car back and give me my truck, but they had already sold my truck to an auction and wouldn't give it back without massive fines (they never told me the amount they wanted to give me the truck back). They then told me they would keep the entire down payment with the exception of *****.

  

  Business Response

  Date: 10/07/2024

  Our management is still gathering information regarding this complaint . 

  

  Business Response

  Date: 10/10/2024

  To Whom it may concern,

  My name is A****** *********  I am the General Manager of Lawton CJDR.  I am aware of the transaction in question and have made multiple attempts to call to review and resolve the matter with the purchaser of the property.  In an effort to do this please have ** ****** or someone who can legally speak on his behalf call me at ***** *********  We are all interested in resolving this matter ASAP.  Thank you for your time and help on this.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase car on 7feb2024. 10000$ down. Took possession of car on or about 22Feb. Was told it was waiting for a rubber boot. 2-3 weeks later car starts to rattle and shake also noticed no power to the cigarette lighter and the power hook up in the center console. Called dealership service department told them that the service sticker was due this month,no power to the cigarette lighter, and the center console has no power, the car is shaking when I brake. And there is a rattle.I just got it last month. Bring it down on the mileage. At that time it was ***** I had to put 3000 miles on the car. June 9 Take the car on Thursday I am 1000 miles early so I call service department supervisor. Go back Friday car goes into shop. Ext. Warranty breach no loan car. Paid deductible200$ on June 10 and was told the parts was ordered. Got a call June 26 saying that parts was ordered wrong. I have been down that dealership several times since. They know something was wrong with that car. They can make me whole. Replace vehicle same likeness.find way to ensure rest of electrical doesn't go out.

  

  Business Response

  Date: 07/15/2024

  To whom it may concern,
         Mr. ***********;did indeed purchase the vehicle on the 7th of February.   After concerns, we agreed to fix the CV boot and Shocks associated with the front suspension of the vehicle.  We did this at a cost to us for customer satisfaction.  On June 9th he returned the vehicle to our service department and identified some other issues to include the port and rattles.  We have informed the warranty company and they are actively trying to address the issues that they cover.  We did order the wrong part initially and we do apologize for the inconvenience.  We do have a minimal amount of loaner vehicles as that program comes at a great cost to our company.  We allot them to first come, first serve customers.  I will attempt to save him one when one comes available to help alleviate some inconvenience.  We will also put his vehicle on a priority list to expedite the process.  At this time we are subject to parts time and availability as well as what the service contract would cover.  We will actively work with ********* for a resolution as the vehicle goes through the repair process.  
  
  
  *******************************
  General Manager
  Lawton CJD

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2023 I brought my 2008 jeep wrangler in to do a diagnostic which the cost I agreed to pay was $180.00 I signed to the agreement on that amount, to see how much it would be to repair the issues that the vehicle was having. The price to repair the vehicle was to much for my liking so I decided to look at trading in the vehicle to get a new vehicle on 01/03/2024 LCJDR was offering a vehicle for sell to me the vehicle was on the website for sell but wasn't available for a test drive. I was interested in this vehicle. I asked if I need to put money down to save this vehicle so it wouldn't get sold. They charged my credit card for $500.00, As of 01/03/2024 I haven't been able to test drive this vehicle but was promised that thew vehicle was put through a safety check. I was assured by the vehicle was peak condition with no issues other then needing new shocks and a missing bolt that they were going to replace. on 01/04/2024 I was told the vehicle was still not available for me to test drive but they wanted me to close on this vehicle in question. I told them I wasn't going to close on the vehicle until I could drive the vehicle. Magically the vehicle was ready to test drive, I test drove the vehicle and I notice the vehicle had issues with the tires and the sound and I could feel an uncomfortable vibrating coming from the vehicle. At this point I was told that the $500.00 was a nonrefundable fee, I did not sign anything staying this $500.00 dollars was nonrefundable. If I Was told about the charge being nonrefundable charge I would have never of allowed to charge my card. I decided against purchasing this vehicle because of the issues with the vehicle. I have not received any funds or a call from the owner of LCJDR. To cover the diagnostic fee for the wrangler they took it out of the $500.00.

  

  Business Response

  Date: 02/13/2024

  My name is ********************************  I am the General Manager at Lawton CJD.  I am writing in response to the BBB Complaint #********.  I acknowledge ***************** put a non-refundable deposit down on the 2008 Jeep Wrangler.  While ****************** was informed the deposit was not refundable, I do understand his position and will welcome a refund minus the service bill he has with us as an effort to satisfy the customer.  Sorry about the inconvenience, you can reach me at ********** to set up the refund.  Thank you for the opportunity to rectify this issue.
  
  
  *******************************