Business ProfileforPamplin Body Shop

On 10/06/21, my car was returned to me by Pamplin Auto Body in Lawton **. My car had been damaged in a rear-end accident and we had agreed with GEICO insurance to take it to a "preferred provider". GEICO was the other driver's insurer. I retrieved it close Pamplin's closing time, so the "agent" didn't review the repairs with me. When I returned home, I saw that much of the original issues, like separation on the rear panels was very visible, almost looking detached. ************** had given me a glossy folder with the Logo and title of "GEICO Auto Repair Express on it and the repair documents indicated that he, ******************* was the "adjuster" for GEICO.I called the next morning to complain and was told by *******************, the manager, that GEICO had not wanted to replace the brackets that hold the panels in place. So that was the best he could do. I spoke to GEICO and was told by one of their representatives that that was never the case and ************* had made an untrue statement. He said I could take my car to anyone to have it reexamined. I went to Crow Body Shop and the manager there told me the same story about GEICO limiting expenses on repairs. I have the names of people involved if you follow up this complaint. Anyway, after much discussion with GEICO, I took the car back to Pamplin on 10/26/21 and stayed there while the repairs were redone.An hour and a half went by before ******************* returned with my car keys. He gave me an adjusted statement of repairs for parts and service of *****. The statement shows two parts at less than $25 each and 12 minutes of labor to apply each part.The startling part of this story is that two attorneys and our treating doctor told us that "low-value damages" meant GEICO would reject payments for injuries, and they did. Pamplin Auto Body worked in junction with GEICO to underreport and undervalue the services provided to keep the damages low.