Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Tesla Model X on April 5, 2025. 3 weeks later it gets a coolant leak. I take it in for the coolant leak. They had it for one month. I got it back towards the end of May. I had it for 2 weeks took it back in June 19th, 2025 and they have had it since for the coolant leak a 2nd time. No communication what so ever.

  Business Response

  Date: 07/11/2025

  Dear Madam or Sir, 

  I have spoken with our Service manager, Brandon Blackmon, and he spoke with Mr. *****, yesterday. They had a lengthy phone call, and I think they are now on the same page to resolve his complaint. The vehicle is actively being worked on and barring anything unforeseen, we are trying to have the vehicle completed by today, July 11th, 2025, end of day. Mr. ***** has Mr. ********** email, and they are communicating through that. If you need anything further, please do not hesitate to contact me. Thank you. 

  Kind Regards, 

  **** ******* *****
  
  

   

  Business Response

  Date: 07/28/2025

  Mr. ***** first notified Kalidy Kia about the coolant leak
  less than a month after he purchased the vehicle from us. At the time, he
  alleged we sold him the vehicle with this problem. Upon further inspection from
  our technician, the leak was caused by undercarriage damage not present when
  the vehicle was sold. As a result, Mr. ***** vehicle service contract would not
  cover the repairs and he agreed to pay $1,487.83. We repaired the damage and
  made a rare exception to allow Mr. ****'s wife to pick up the vehicle before he
  paid for the repairs. He promised to pay before the end of May. Another leak
  occurred (likely from the being driven low on coolant before the last repair).
  We have been in the process of repairing this leak and making sure no
  additional issues emerged. During this time, Kalidy Kia has made every effort
  to repair Mr. ***** vehicle as quickly as possible. We have provided Mr. ****s
  with routine updates throughout the process. I have personally communicated
  with Mr. ***** 41 out of the last 87 days. We also provided him with a loaner.
  During this time Mr. ***** alternates between expressing his appreciation for
  our ongoing work to threatening to sue and write negative reviews. I have
  warned Mr. ***** about his behavior in the past and informed him that we choose
  to no longer service his vehicle. I spoke with Mr. ***** on July 18th to inform
  him that his vehicle would not be ready that day, as he demanded. He requested
  a larger loaner vehicle in the meantime. I told him we would bring him the next
  available SUV. He again expressed his appreciation and apologized for being
  difficult. Less than an hour later he posted a 1-star review with inaccurate
  information. I informed him that we would no longer be willing to service his
  vehicle. The constant threats and harassment from Mr. ***** towards me and my
  staff have become overwhelming. In 6 years, Mr. ***** is only the 2nd customer
  we have told we can no longer service their vehicle. 
  

  Customer Answer

  Date: 07/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I haven’t spoken to Kalidy Kia since I picked my car up and took it to Tesla. I had Tesla look it over and no work was done other than topping the coolant off. They are committing fraud by trying to make me pay $1400 for nothing. I have the supporting documents from Tesla stating that no work was previously done all original hoses and clamps. They also shorted me 9 pages on my purchase agreement that they have yet to provide.  Let me know if you need any documents. 
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/6/23 took my car to Kalidy after it was determined it had an oil consumption problem & the engine needed to be replaced. Kalidy filled a claim w/warranty company, opted to do repairs on the engine listed on a ***** bulletin (basically rebuilt) instead of replacing the engine. Had car until 4/30/24. The engine repair cost me $1,337.91. The repairs had a 12 month/12,000 mile warranty. Claimed they didnt file a claim on the engine & the warranty was still good. 5/10/24 the car was returned after it wouldnt accelerate when pulling onto a busy street and warning lights came on (safety issues). 9/23/24 was told Kalidy was moving car from ***** to Swedish Import to do a service for cheaper. 12/13/24 received the car back. Complained about low tire warning, the way the car was running & steering. Air was added to the tires & was told it may be that way because the car sat so long & to drive it over the weekend to see if it works out. Also said if I had injector issues, I needed to take the ************** to ***** because they dont have what is needed to work on them. They said the warranty was still good. Took the car back Monday. Kalidy did an alignment to fix the steering then told me to take the ************** to ***** for the low battery light that came on over the weekend. 2/15/25 took car back because it started stuttering while driving & reduced power light. Kalidy told me to take ************* its still good to ***** because they cant service the car. ***** found there was broken spark plug in the engine and another engine was needed. Spoke w/Kalidys service manager he told my *********** Kalidy didnt do work on our car. Insisted ***** did, they are not ***** shop. ***** turned in engine repair claim. It was declined do to claim Kalidy engine repair claim. I have left several messages/texts for the ** requesting help on repairs or getting something worked out for a reliable car. A few messages promised he would give me a call. He still hasnt.

  Business Response

  Date: 04/14/2025

  We facilitated the customer getting a second opinion from Swedish Imports, a repair shop specializing in ******. They determined that it did not need an engine, just new spark plugs. The customer paid for the spark plugs and we gave her additional credit to trade it in on a new vehicle. Customer is very happy and said she would withdraw this complaint. 

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that, upon Kalidy paying off the balance of the ***** per agreement during new car purchase, this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2020 Kia Forte to get repaired in December 2024. They kept my care for over 2 weeks. They repaired the car and I got it back in January 2025. The car was stalling and the check engine light came on. They repaired the car. The had to open my engine up to repair. I paid $2765.81 for the repair. I got the car back and the check engine light came back on. I took car back to Kalidy and they told me I needed a new engine. When my Mom who is a lawyer contacted them they said I did not need a new engine but need repairs with parts of $2326.25 and labor cost of $2775. They claim that they could not have found this problem the first time. With repair cost of $7000 I would have look at trying to get another car instead of repair. I believe they damaged my motor and now want me to pay them $5000 more in repairs. They repaired the Camshaft Assy-Exhaust and claimed that they did not know the Head Assy-Cylinder was bad. I do not believe them. They say it is showing the same computer code that it was showing the first time. Car has 121138 miles at the problem. The motor should not be gone at 120000 miles

  Business Response

  Date: 02/11/2025

  I attached the reply from our Fixed Operations Director, ******* ********. 

  *** ******** brought his 2020 Kia Forte into our Service Department on 12/12/24. The original complaint was that he had a Check Engine Light (CEL) on and that the vehicle was shaking. He also asked for a Factory Recall to be completed. The mileage at this time was 121,018. The repair order was given to one of our Kia Master Certified Technicians, who performed the Recall and diagnosed the customers’ concern. We were able to confirm that the entire CVVT (Continuously Variable Valve Timing) Assembly had scoring and was setting a CEL code for low oil pressure. We gave the customer a recommendation to replace the Camshaft and CVVT Assy. *** ******** declined the repairs initially and picked up his vehicle.

  *** ******** brought his vehicle back to us on 12/20/24 and authorized the repairs. The mileage at this time was 121,139. Once we disassembled the vehicle, we were able to determine that the entire camshaft had separated from the CVVT, and it was just metal on metal spinning in the Journal (of the Cylinder Head). We performed the approved work, and test drove the vehicle upon completion, and had no further issues at that time. The vehicle was picked up on 1/02/2025.

  The vehicle came in again on 1/24/25 due to another CEL appearing. The mileage is now 122,605 (1,466 miles later). We brought the vehicle back in and performed a free courtesy diagnostic to determine the new issue. We found that a low oil pressure code had come back on. This time, however, it wasn’t due to the Camshaft / CVVT Assy. The portion of the cylinder head that the CVVT sits in, had some scoring from the previous part failure, and it was starting to effect the oil pressure reading again. Hence the CEL. There are two ways to repair this. You can either replace the engine itself, or at a minimum, replace the Cylinder Head.

  The parts we replaced are working properly and are not the cause of the customer’s current issue. There is, quite literally, no way that we could have damaged the internal journal on a cylinder head. I have pulled and retained the original parts that we changed and am happy to provide the customer with them or explain things in further detail. The repairs we performed are very common. We do them weekly. The failure is ultimately caused by either a lack of consistent maintenance, or running the engine with a low oil level for an extended period of time.

   

  ******* ********

  Fixed Operations Director

  Kalidy Kia

  Customer Answer

  Date: 02/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The car was never properly fixed in the first place. The car was brought in for a check engine light and when it was returned I was told everything that was causing my check engine light was fixed however the check engine light was never off when the car was returned. Then all of a sudden the technician recommended a new engine, I could’ve jus replaced the engine to begin with instead of being scammed out of over 5 grand.
  
  
  
  Sincerely,
  
  
  
  ******* * ********

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Kalidy Kia in Edmond on Saturday, December 28th. My husband and I wanted to look at the new K4’s. We had to sign in at the desk and then shortly after ***** assisted us. We looked at the K4’s and then he asked if we would like to drive one. I drove and then we returned to the lot. After returning, we told him we are looking and would like to take our time making sure we find the right fit. He then handed me his phone and told me I had to sign because we drove, my husband did not feel like we should sign anything but then he asked to see my license. I handed him my license and he took a picture of the front and back on his phone. He said he had to because I drove. My concern is that I was not asked prior and now my identity and information is on someone phone. It makes me uncomfortable and I think it increases the risk for fraud. This is a poor way to conduct business. No communication was given prior, not even that he was going to take a picture of my license. Wouldn’t they ask prior to you driving if this is a requirement, not after. Is allowing salespeople to take this on their phone a safe standard practice!

  Business Response

  Date: 01/07/2025

  I have spoken to the salesperson, *****. He understands that he should have scanned the driver's license before the test drive. He did not save the picture to his phone. He used an app called ************. It is a CRM (customer retention management) tool that is used by the majority of car dealerships in the US. It is our policy that everyone who test drives a vehicle must have their driver's license scanned. While we prefer this to happen before the test drive, if it is missed, we require salespeople to do so afterwards. 

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, I purchased my car with $10,000 cash for a deposit down. From that date until December 12 I have been having problems with the Dealership and the Bank that was supposed to be my lender I am not able to afford the full coverage that they’re asking for and I wanted to return my keys and in return get a check back for the 10,000 and instead, they refuse and disrespected me had foul comments and I just want my money back to return the vehicle. By law, if the deal has not been finalized, there should be no problem with getting a refund and returning the vehicle and my deal was not finalized at all. I spoke with the bank and they already told me and they had said for the deposit I had to go to the dealership and the dealership was not trying to Compromise. I do have insurance and gap insurance and roadside assistance, but that is not able to cover me so I just want to return the keys and get my money back.

  Business Response

  Date: 01/15/2025

  We allowed Ms. ***** to swap the vehicle she originally purchased for a much cheaper vehicle that she could buy with her down payment. Since she didn't have to take out a loan she was only required to carry liability insurance, which she was able to afford. She told us she would rescind the complaint with your office. I take if from the message you sent regarding the case that she did not. Please let me know if there is anything else you need from me. 

  
  

  *****

  
  
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: ********
  
  I am rejecting this response because: I've never said that I was taking my complaint down from the BBB. They asked my attorney and I told her no and they also so be a limit car because I've only had the car for two weeks and the engine light already came on which I will be taking to court.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 ***** Odyssey from Kalidy Kia on October 3rd we bought it and took it home and on October 4th we had an emission check engine light come on for incorrect purge flow. We took it back to the dealer and they looked at it and said it was wiring issue and fixed it, which they said they would cover everything. The light came back on 3 days later, said they couldnt look at it for 4 days, so I took it to our mechanic that could look at it the next day she faster then the dealer and tried to fix it and replaced two major parts that the codes said and it was purge valve and canister vent valve. We took it back to the dealer because the Light came back on and now claiming the issue is the fuel rail sensor and vacuum hoses are damaged when we had someone else looked at it. I know none of the hoses are damaged we took it to mechanic we know for 10 years. They sold us a car that had an issue and refusing to fix it, Ive invested $400 of my own money. The sales *** ****** *** said they do a service check on all their vehicles before selling them and the sales manger ***** ****** said they would cover it and ******* ******** said so too, Ive tried calling but nobody will answer the phones and I just want the car problem fixed that they should have fixed from the get go! Didnt own the car for 24 hours and its been a problem trying to get it all resolved, telling me they will cover it and then having the car for 5 days and then tell me they arent covering none of it and want to charge me $2k to fixe all the issues. They sold me a car with an issue and cleared the code so they could sell it and probably wasnt expecting to come back on less then 24 hours after trying to sell it and I just want them to know they messed with the wrong person to mess with and I want them to fix everything free of charge or I take it to someone and they cover it. Ive called and left them tons of voicemails and nobody had ever called me back until I kept calling them all day long.

  Business Response

  Date: 11/08/2024

  We have performed additional repairs to the vehicle or and the problem is resolved. I spoke with the customer and they are happy with the resolution. 

  Customer Answer

  Date: 11/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  They said they wont reimburse my $400 I spent on the car to try to get everything fixed, due to the fact I couldnt get a hold of anyone through text/calling, especially after calling the dealership over and over. Mail me a $400 check in the mail, then Ill be happy. ***** said they were gracious to fix everything for free, due to not buying a warranty. I told him I shouldnt have a check engine light come within 24 hours of owning it, when they said it goes through a very good service check so mail me a $400, if not I aint happy with this situation at all, something should have taken less then 1-2 weeks took almost a month and was a pain in the **** to deal with, because nobody knows how to return a text or phone call. 
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The clear coat started peeling on my son’s 2022 KIA Stinger. We purchased it from Kalidy KIA in Edmond OK. Which is where I have been having my periodic Maintainence and oil changes.
  The mileage was 35585 when I reported the issue with the peeling clear coat which was well within the 36000 mile warranty. This was May 5 2024.
  I was informed on that day that they would honor the warranty repair but that they had to get their paint facility into operation. After being told numerous times they were still working on their paint facility, the date is now Sept 12, 2024 and they still haven’t attempted to do the warranty repair on my car.

  Business Response

  Date: 09/19/2024

  Our paint facility is now operational and we are reaching out today to schedule the repair. 

  Customer Answer

  Date: 09/25/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car dealership misled me at their finance department. Finance department talked me into financing a vehicle with the intention of being able to pay it off within the week. This was not true. I cannot pay the vehicle off within at least a couple of week in which time, interest in accruing on the loan

  Business Response

  Date: 08/29/2024

  *** ****** set an appointment to come in from Texas to complete his purchase. He apparently forgot to bring his checkbook and wanted to pay using his debit card. Banks typically don't allow purchases this large on a debit card and there is a considerable fee to the merchant, even if the limit were increased. *** ****** was given the option to send us a wire from his bank and we would drive the vehicle to him once the funds clear. We also gave him the option to pay the $500 fee IF his bank would authorize the purchase. He insisted on being able to take the vehicle that day, so we offered to allow him to finance the vehicle and pay it off once he got home. Several dealership personnel, including the finance manager and director assured the customer that we would cover the interest that may accrue. The customer is frustrated that the loan had not yet posted to the banks system on Monday morning. Regardless, as soon as the loan has posted so he can pay it off we are fully committed to reimbursing the customer for the interest. He can email me at ************************* with the amount that was accrued. We will cover the interest that accrued during the time before the loan was posted.  

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/13/2022, We went to Kalidy to trade in our Kia Soul, my husband was first looking at a 2021 Jeep Cherokee Trailhawk for 30,000. ******* ***** was our specialist and ***** ******* was the sales manager. They both came to us first and said that they couldn't get us into that vehicle but they could get into a 2020 Chevy Traxx for 17,000. Well we agree and started all the paper work and such then 6 hours later was handed over to **** a finance officer. **** made this purchase a headache all together for everyone. **** first had entered that we were buying the Jeep and handed over to us the paper tag and keys to it. We and Toriano told him we were buying the Chevy not the Jeep. Then he messed up on our trade in and how much the check was suppose to be. So now up to date we went back to Kalidy because we were promised by ***** that we could bring the vehicle back in a year and have no problem trading it in for a vehicle we wanted and Toriano promised to refinance. Well, after several hours wait we were denied those promises. After going to a couple of authorized chevy dealers and being told that we were being screwed over with our buying price and how high our payments are we decided to relook at our paperwork and sure enough **** changed the vehicle to the right one but did not change the selling price. so all in all we are paying 30,300 for a vehicle that is only 17,000. CROOKS!

  Business Response

  Date: 08/21/2024

  At the time of the sale, the average book value of the Trax was $22,275. The trade in, a 2012 Kia Soul with 142k miles, had significant mechanical and cosmetic issues was valued at $500. In order to get the deal approved by the lender we had to raise the value of the trade by several thousand dollars and also raise the price of the vehicle to compensate. Furthermore, the deal was done late in the day so we could not call the lender to verify the payoff, so we used the amount on the credit bureau and subtracted their last payment for an estimated $3,300. When we contacted the lender to get the exact payoff it came back $500 higher than what we estimated. Kalidy Kia paid the full payoff amount.

  Business Response

  Date: 08/26/2024

  Per our discussion yesterday, attached are copies of the contract and documentation showing the trade-in value of the customer's vehicle as $500.00. The contract shows that the customer was given $7,640.00 for the trade-in so the purchase price of the vehicle was raised accordingly in order to get it approved by the lender. The customer questions why they weren't approved for the $30K Jeep. They were way upside down on their trade-in and with no cash downpayment, they could not get approved for that vehicle.

  
  

  During our conversation yesterday, I mentioned that there appeared to be a significant overpayment on the vehicle. However, going over the documents and double-checking the math, there wound up being only a slight overpayment. The purchase price should have been $22,100 (see the J.D. Power valuation submitted with the response). Also, this deal was done late and the dealership could not confirm the payoff on the trade-in. They subtracted the last payment from the amount showing on the customer's credit report and came up with $3300.00. The actual payoff wound up being $500.00 more than that. The finance manager texted the customer about it but there is no response documented. Thus, the cash price of the vehicle should have been $29,740.00, not $30,300.00. That leaves an overpayment of $560.00. With the $500.00 shortage on the trade-in payoff, that leaves an overpayment of $60.00. 

  
  

  
  

  **** *****
  Attorney | Kalidy LLC

  Customer Answer

  Date: 08/26/2024

  
  
  ********** 22115931
  
  
  
  I am rejecting this response because: promises were not kept.

  And that's lying in order to get a sale. 

  Im done arguing against the crooked behavior of this business.

  also im talking about the trax not the jeep that we inquired and denied for we knew that. But try talking around the truth karma will come about and nail this business.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle in August of 2022. Had problems just getting the car in just to be inspected. Was admitted to me by multiple people that the used car manager had been putting Cars out on the lot without inspecting them and my car had issues upon issues. The owner tried telling me that was a lie until i told him even the manager there had admitted it to me! Tried telling me that it had been inspected. Okay so either it was and they didnt fix any of the issues or they didnt and sold me a piece of crap. To make matters worse was also told by one of the service advisors that he had FORGED my signature on insurance papers! His exact words by the way. They had my car multiple times in the shop the last time was from March of 2023 to May of this year! I only got it back after contacting a laywer! And Guess what!? It's sitting in my driveway broke down again. Would NEVER recommend this dealership. The owner and the manager told me they would fix my vehicle or I could trade it in but I still would have to pay a down-payment on another car(I get my credit was not the best) but they should have made things right! Basically hey sorry we screwed you over but you can give us more money and maybe the next car will work out better. Now I'm sitting here without a reliable car again. There is ALOT more to this since it's been going on for 2 years and yes I've thankfully kept every text and all the paperwork since I bought my car. I tried to be polite and talk to them in person but obviously it has gotten me no where.

  Business Response

  Date: 08/19/2024

  On 8/17/2024 we performed a safety inspection. The only items that were noted were front brakes and front sway bar links but they were not determined to be near the point of failure. *** **** purchased the vehicle the next day with 98,265 miles. Se drove the vehicle for 3 months and returned to our service department on 11/21/22 for a growling noise when driving. The technician found the cause of the noise in the right front wheel bearing. This issue does not appear to have been present during the original inspection. He replaced the right front wheel bearing, wheel speed sensor, knuckle and axle at no charge to the customer. He also performed a multi-point inspection and noted the front brakes and sway bar links (neither of which were related to the customer's complaint). Since the customer brought the vehicle in within a few months of purchase, we decided to go ahead and replace the brakes and sway bar links, also at the dealership's expense. The customer returned on 3/27/23 with transmission issues and she was provided a loaner. The warranty company approved the replacement of the transmission. After they sent us a wrong transmission and 2 defective ones, Sabih Kalidy contacted the company and demanded they send us a new one. They agreed but the part was on national backorder from Ford, so it didn’t arrive until Dec. After installing it we sent it to *** ****** **** for final programming. We had detected a slight noise and asked Joe Cooper for help diagnosing but they were unable to duplicate the problem. We then sent it to ***** **** and they determined another wheel bearing was the issue. We repaired this as well at our expense. The customer drove it over 3 months before we discovered the current issue from a negative Google review on 8/7/2024. We attempted to contact her several times to find out the nature of the issue but have not heard back. Per Carfax, the vehicle had 120,894 miles on 6/11/2024. We believe we've done our best to accommodate the customer.