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Business Profile

Property Management

Key Property Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23, 2025 my wife returned home to a rental property rented from Key Property Group. She noticed the garage door showed some damage on it and it wouldn’t go up and down. She was the only driver at the residence at the time as her son didn’t start driving in the household until May 29th. She immediately contacted the landlord and informed them and stated she didn’t damage it and no one else had been to the house to have damaged it. Landlord sent out Costco Garage doors and *** looked at the door. After he looked were advised from the landlord that it had been hit and we had to pay $1661.64 to replace the door. We didn’t agree with it and so we called 3 other licensed and reputable garage door companies being, T******* ****** **** ******* and he looked and said that the door was not hit by anyone and that it collapsed on itself due to not enough struts installed to support the door and that it creates stress cracks and then it collapsed on itself. He also explained that the door showed an area of damage and then below that it bowed out which is a sign it hasn’t been hit by something as that would be only one direction in the damage. We then called ***** Overhead Door and **** came out and they stated the exact same thing and we have documentation stating this. **** proceeded to say he used to work for Cosco and he knows their business practices and that the door was not damaged by someone. Then I called *** at Cosco and explained this, and he said he always advises landlords to install more than one strut for support and especially on the cheaper doors which this one was a cheap door. He explained that he installs over 200 doors for a local builder and the builder always requires him to put more than the manufacture recommendation of only one strut for support. I then called Precision Garage Doors to come out and they agreed it was due to lack of support too. So, 3 companies are in agreement vs 1. I have the other 2 reports from companies but they won’t upload

    Customer Answer

    Date: 06/05/2025

    We have come to a mutual agreement so please cancel and disregard my complaint. 


Key Property Group is NOT a BBB Accredited Business.

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