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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I turned in my 2018 *** 5 series to have work completed concerning the oil and coolant leak I also got my engine mounts replaced. On Wednesday December 20 I received a call that all work was completed. After signing paperwork and paying the full amount in cash. Shortly after leaving car began to over heat shut off twice became hard to start. And the check engine low oil pressure which appears in blue and low coolant light appeared. They currently still have my vehicle and my money. I have not received a call or update concerning my vehicle. I have a claim with **************************** case number G898079
Business response
01/11/2024
as the attachment states we performed the repairs approved by the customer initially. When customer picked up the vehicle fault lights came on. He returned immediately. The tech found a sensor was not plugged in properly. All repairs at that time were completed at no cost to the customer. he has picked up his vehicle and has no additional issue. The car is running fine. I am not sure why he wants a full refund if the job he approved is complete.
We will not be refunding any of the repair.
*************************
Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mold in my car because of a problem that should have been a recall item. I own 2 cars with the same problem. My insurance wont cover itBusiness response
11/16/2023
I've spoken with the customer and they mistakenly filed the complaint against us rather than Mini ***. They have never been in our store.Customer response
11/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid a non-refundable deposit of **** dollars for a 2020 *** M2 Cs that was not as described. I was not notified a chip in the left front fender and the car had been raced as **************** told me the brakes were abusedBusiness response
10/30/2023
WE WILL REFUND HIS NON-REFUNDABLE DEPOSITInitial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car into *** around the first week of June 2023 for a repair. The transmission needed to be replaced. My warranty covered the repairs which came out to over $12,000 and me paying deductible. My car was in their possession for 3 months. In that time they gave me the run around of everything, and did not even provide a loaner for not even a single day. I was out of pocket on rentals, Ubers, etc. August 23rd 2023 my vehicle was FINALLY complete. When picking up my vehicle I noticed the screen inside of the car was completely damaged. I did not leave the parking lot, I called my service advisor back over to take pictures and he stated they would take care of it. Oct 4th they finally got my car back in to repair the screen but they are attempting to use my extended warranty for repairs instead of fixing the damage they caused. My warranty has paid *** a lot of money, so they are now only willing to pay a portion for the screen. *** is stating that I am liable for $1,500 remainder even though I have proof that my vehicle was not taken in, in that condition. I have only been able to speak with the drive manager. They promise for the ** to call and there has been nothing. It's been a nightmare for months with this place. I am not liable for the repairs.Business response
10/25/2023
We came to a resolution with the customer that works for both parties.Initial Complaint
05/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They will have you test drive a demo vehicle with all the bells & whistles, while telling you theyve got a car exactly like it in transit to their dealership and take a $1000 deposit, (which they tell you is refundable). I fell for this sales tactic and once that car finally arrived, it was NOT the car that *** (salesman) and I discussed. *** *************** informed me that I can order a new car thru them for a higher price and months-long wait, which I chose not to do, because I dont trust them after their slimy dealings initially. After *** *************** ***************** stated multiple times that they would refund my deposit, they reached out 16 hours later to say they will not refund my deposit, but told me they hope I choose to do business with them in the future. They are running a scam.Business response
05/26/2023
The customer did come in and drove a in stock vehicle which is not for sale. it's our sales demo. she asked about one she saw online that was in transit. we provided her the build sheet and she stated that she would buy it and signed the build sheet and purchase agreement. when the vehicle arrived she then realized that it did not have multi contour seats. by no means did we do anything wrong. we are a very reputable company and have no reason to "bait and switch"
on the online bill pay for the deposit, it clearly states non-refundable but I will refund her money.
*************************
Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** service advisor ************************* authorized a repair and attempted to fix something without my consent. An additional repair found while making another repair that was an insurance claim that I had been dealing with for some time. I say attempted as I received a notification that there is malfunctioning to the seat. Which is why Im seeking reimbursement so that I can take my vehicle to another dealership for repairs.I brought my vehicle in to get one tire replaced not my seat or all four tires. I explained this to the general manager *************************** however my vehicle was held for 30 days with the only solution being if insurance dont pay you will pay. I did not agree with this on the very principle that I did not authorize you to make the repair to the seat.Also I was told we believe our adviser ************************* and if he said you authorized it you authorized it. However there is no signed authorization or phone conversation that will ever be found with such authorization.All I ever asked was for an apology for the lie and treatment by *******. In retaliation **************** or someone with the dealership contacted his friends in the department at my husbands job and told them that I had not paid my **** with ***. In return my husbands boss told him that *** is a donor to my husbands employer and they may withhold their donations if you dont pay your ****. This is a violation of privacy using fear and intimidation in a slanderous manner.I furiously called **************** and told him that he not only owes me an apology but I would now like a formal apology made to my husband.Since then he has had his attorney friend send us a letter for demand for payment.While I thought I was dealing with an advisor with character issues, I now realize these tactics are taught and supported by management.My hope is that no one will ever have to go through this situation.Business response
05/28/2022
Response
********************* X7 was towed to our dealership with a flat tire. she also had interior work that needed repaired and her insurance was paying for that. in the process we found more damage to the rear of the drivers seat and called ***************** to approve. she stated that her insurance would also pay for that. we explained that we would have to submit for additional work. I got involved at that time and asked if they didn't pay for the repairs would you. She agreed. she also agreed to all 4 tires being replaced. Upon completion of the repairs she was informed her vehicle was complete and she could pick it up. We did not hold her vehicle for 30 days, it took her that long to pick it up. I called and text numerous times with no response until she finally text and stated they were on vacation. When she was coming to pick up her vehicle she had spoke to my service director and stated she did not want to come into the service department because she felt like we treated her poorly and wanted to just pick up her keys from the sales receptionist. ***** agreed to that and explained the **** and he could send her a payment link to pay before she picked up her car. ***************** agreed and came in after service was closed, signed the ** and took her car. She never paid the ****. this was March 22nd.
on May 28th we received payment from ***************** and I consider this closed.
*************************
General Manager
Jackie Cooper BMW
Initial Complaint
07/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
car was purchased on June 30th 2021 and trade in still has not been paid off, pending late credit hit.
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