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Business Profile

Luggage

Briefcase.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Luggage.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased a briefcase for my partner. The order number is *******. On the website my account still says “awaiting fulfillment”. I did not file a complaint because they said the item was on back order. They are now not responding to any of my inquiries. I have sent multiple emails to ************** and ********************. I have left multiple phone messages. I have logged into my account and sent multiple direct messages. I have tried the instant messaging and he hung up on me. Please help! Kind regards, ******

  • Initial Complaint

    Date:06/28/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a briefcase june 14 from briefcase comand were supposed to receive it in 7 to ten business days but never did. The website says the order hasnt shipped and the email i sent inquiring about the order never came.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is communication from them. No email confirmation. No phone number. . I have emailed many times with no response. They are not legitimate and I just had to dispute the charge with my credit card.

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/23, I placed an order for a briefcase, which I received. I didn't like the appearance of the briefcase and inquired about a refund. It took over week to get a response and that I would have to pay the shipping. I sent it back and never received the refund. I sent the business a message and they wanted proof of delivery. I sent the information and they will not return my message. The order number is ******. The tracking number is ****************** with **** Attached is a copy of the packing slip and proof of delivery.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (order #*******) with Briefcase.com on September 20 and after two weeks of not having received the order I reached out to Briefcase.com to inquire. When I checked the *** tracking number it showed the item was delivered on September 22, however I never saw a package at our front door. I saw there was a confirmation picture so Im assuming it was either delivered to the wrong address or was stolen.Briefcase.com responded to my inquiring asking me to confirm that no neighbors received it on accident and that they would need to pass this along to *** to investigate. I confirmed that no neighbors reported receiving it. And after that correspondence I have not heard back from Briefcase.com, even after following up again a week later.I indicated that I simply wanted a replacement sent to me, but have not received a response or a refund of any sort.

Briefcase.com is NOT a BBB Accredited Business.

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