Complaints

This profile includes complaints for Stephen Bruce & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stephen Bruce & Associates

  Edmond, OK 73083

• 

  Stephen Bruce & Associates

  PO Box 808 Edmond, OK 73083

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my wages garnished, but am unable to get the garnishments to stop (since i have now over paid by 2,839.27) and have had only minimal contact with **** ******** at the law firm. If **** responds to an email, it is with little information. I see no end or rush to end this by the law firm.

  Business Response

  Date: 06/16/2025

  Pursuant to our garnishment
  against Ms. ******, we received funds from Ms. ******’s employer on June 5,
  2025. The amount we received was enough to satisfy what Ms. ****** owed our
  client. On June 9, 2025, we sent letters via US mail to Ms. ******’s employer,
  the clerk of court, and the sheriff for St. John the Baptist Parish, advising
  each recipient that Ms. ******’s debt to our client has been satisfied and
  instructing each to take no further action pursuant to the garnishment.
  Although we have received two additional payments from Ms. ******’s employer,
  totaling $1622.31, we promptly refunded Ms. ****** and will continue to do so
  in the event we receive future payments. We have reached out to Ms. ****** for
  her employer’s payroll department contact information so that we can instruct
  them, again, that the garnishment has been stopped and to cease withholding
  funds from Ms. ******.
  
  
  Sincerely,
  
  **** ** ********
  Attorney
  At Law
  ******* ***** * **********
  ** ***** ******** **** ***
  F:
  ***** ********
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business garnished my check after the time they were allowed. They were supposed to send me 3 refund checks in the amounts of 195.71, 250.23, and 230.91. Totaling 676.85.
  Two refund checks were sent to me with the wrong personal information. I contacted the business on April 8th, 2025 with my correct information and asked what to needed to be done.
  On April 14th, 2025 I was told to send the checks back to the business and they would reissue with the correct information.
  On April 15th, 2025 I sent the 2 checks I received back to the business, certified with return receipt to insure they made it back to them. They received the checks.
  On May 22nd, 2025 I reached out to the business because no checks had been reissued to me.
  On May 29th, 2025 I was told the checks would be in the mail the next day.
  On June 4th, 2025 I received 1 check in the mail with the incorrect information again.
  The correct information is, which I provided to them:
  my legal name: Kaila Corrow
  my legal address: 927 N 1st Street, Ponca City, OK 74601
  I would just like my total refund due of 676.85.

  Business Response

  Date: 06/17/2025

  See the attached for our response. 

  Customer Answer

  Date: 06/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Attached you will find the certified and return receipt. The return receipt is signed by your office on 4/18/25. In that envelope were the checks in the pictures attached, as well as a copy of the email sent to your office. 
  Also, you will find a copy of the email from your office, telling me that you received more than one check and that you would be reissuing the checks to me with the correct information I gave you. Never once did your office ask me to verify my information or provide you with proof I am who I am. I emailed you from my government job, which you acknowledge in your response. I have every reason to believe your office knew exactly who I was. Given, you would have been provided that information when you contacted my place of employment. As well as, in the bankruptcy documentation. 

  If you still find fault with my identity, I will gladly provide all supporting documents. Please provide a list of documents you want and how to send them.

  Why would your office send two checks to myself and a third to my attorney? Which my attorney has never received. Explain how I can send back a check that was never given to me or my lawyer.  
  

  Furthermore, any financial institution is allowed to refuse to cash a check. Even with supporting documents. Given that your office sent me 2 checks with the incorrect information, they asked me to reach out to you to see if they could be reissued or combined. Your office agreed and your office did not ask for clarification at the time.

  I have done my part in protecting your interest by sending the 2 checks back to you with tracking to insure delivery. At my own expense. Even though the checks could have been easily VOID and reissued. Your office acknowledged that. All I'm asking for is what you've already said you would provide. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************** I do not have a contract with Stephen Bruce & Associates, they did not provide me with the Original contract as requested.

  Business Response

  Date: 03/04/2024

  My firm represents DISCOVER BANK in the above referenced case. I have reviewed my file and do not have any evidence that ************ has ever contacted my office and requested a copy of his agreement with my client ************** ************ was served on September 14,2022 and the court granted a judgment in favor of my client on December 20,2022. A copy of ************** Cardmember Agreement was attached to the judgment. I have attached a copy of the Judgment. 
  
  During the pendency of ************** case he had the opportunity to request copies of his Cardmember Agreement in discovery and he did not do so.  

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* I received court paperwork while at PO BOX 63 *******, ** informing me of a lawsuit due to unpaid credit card. My complaint is that I was summoned in the wrong court due to Discover using my mailing address rather than my home address. Also, because my mailing address is 2 hrs from where I live, I didn't receive the paperwork on time. I have seen the same emails that have always come informing me of the payment options I could never afford and called customer service several times to simply agree to pay but in smaller payment amounts that fit my FIXED INCOME as permanently disabled. I emailed the law office twice on yesterday and have a feeling they won't answer so I'm submitting this complaint because it's a violation of my rights to file a lawsuit against me at the WRONG ADDRESS. My address has been unstable ever since I became disabled 10+ yrs ago! I listed my income at the LOWEST LEVEL on my credit card application! Due to an EMERGENCY CRISIS which occurred during the pandemic, I was prompted AFTER 20 YEARS OF HAVING NOT ONE CREDIT CARD, to apply for a Discover Card to pay for about 8 months in a hotel while having to establish temporary residency. The purchase history on my account reflects these facts.I ask Discover to use my address ON FILE on my credit card account and not my mailing address so I can follow up with the correct court. **************************************************************************** Also, in the meantime, LET'S TALK ABOUT A SETTLEMENT ARRANGEMENT if possible. I may be able to get some help paying now that I was contacted about a CERTIFIED LETTER awaiting me at post office which was almost due to be sent back because I hadn't checked that mailbox in a month or longer! The letter was a summons but I didn't have enough time to avoid that due to delivery address error. I can be reached via email ********************* Thank you.

  Business Response

  Date: 03/31/2023

  I have reviewed the complaint submitted by *************** and wish to respond as follows:
  
  The address where **************** was served was the very same address he gave ************** our client, as his address to receive billing statements. We sent an initial notice letter to him at that address on December 16, 2022 advising that we had been retained by ************* with reference to this debt and that he should notify us if it was disputed within thirty (30) days of receipt. It was not returned and we received no response.We also sent a letter to the Postmaster on January 22, 2023, who verified that the address was correct. I also note that some of the charges on the account were for payment of a water bill from ************ ********. When suit was filed we sent the summons to that address where he apparently received it.
               If **************** lives two hours from his mailing address, and across the state line, that information was never disclosed to us. Further, he apparently chose to use that address for communication with *************. We take great pains to file suit in the appropriate venue and here it appeared to our review that he made charges in ******** and lived there. I am not sure what Mr. ******* desired settlement means when it says Finish the Job but he is welcome to contact us to arrange a resolution. Thanks for your time.
  
  Sincerely,
  
  
  
  Stephen L. Bruce
  Stephen Bruce &Associates

  Customer Answer

  Date: 04/03/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  I have tried not to disclose my personal business but its only causing more confusion. I got the credit card and used it to charge hotel stay while fleeing domestic violence. I was homeless and have been moving around alot while trying to avoid stalking from abuser. I lived with my parents and back and forth between ********* and ******** which is why i HAVENT BEEN receiving mail in a way that suits your liking and that's why I said I've had an EMERGENCY CRISIS. Things don't go as planned.

   

  I used PO BOX 63 to receive mail while escaping violence but ********* remained my home. 

   

  Reviewing my billing statement for charges as a way to confirm where I live is NOT an exact science. I had to pay some bills where I stayed. Please do not invade my privacy by trying to put pieces together that don't fit when I am telling you myself what you need to know. 

   

  Yes, PO BOX was listed as MAILING ADDRESS but ********* was listed as HOME ADDRESS.

   

  You were correct to send mail to mailing address but INCORRECT in filing a lawsuit at mailing address rather than actual physical address is all I'm saying. 

  
  Sincerely,

  
  
  *****************

  Business Response

  Date: 04/04/2023

  I have reviewed the complaint submitted by **************** and wish to respond as follows:
  The address where **************** was served was the very same address he gave ************** our client, as his address to receive billing statements. We sent an initial notice letter to him at that address on December 16, 2022 advising that we had been retained by ************* with reference to this debt and that he should notify us if it was disputed within thirty (30) days of receipt. It was not returned and we received no response. We also sent a letter to the Postmaster on January 22, 2023, who verified that the address was correct. I also note that some of the charges on the account were for payment of a water bill from ************ ********. When suit was filed we sent the summons to that address where he apparently received it.
  If **************** lives two hours from his mailing address, and across the state line, that information was never disclosed to us. Further, he apparently chose to use that address for communication with *************. We take great pains to file suit in the appropriate venue and here it appeared to our review that he made charges in ******** and lived there. I am not sure what Mr. ******* desired settlement means when it says Finish the Job but he is welcome to contact us to arrange a resolution. Thanks for your time.
  Sincerely,
  Stephen L. Bruce
  Stephen Bruce & Associates

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19879049
  
  I am rejecting this response because:

   

  You all really just copied and pasted the same response without addressing anything Ive said?!?!??! 

   

  Im gonna meet with the St ******* Count judge, hire a lawyer and seek discrimination actions against your law office. This is  ABUSIVE and shameful. 
  
  Sincerely,
  
  *****************