Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/29/25 I sold my 2019 Corvette to **** **** Auto Group of Chickasha. As of 4/16/25 the vehicle still has not been paid off with ******* *** nor has a check for the difference in payoff and sale price been cut to me. They have since sold the vehicle.

  

  Business Response

  Date: 04/28/2025

  We overnighted the payoff check on the 17th to ******* ***, it cleared our bank on the 24th we are waiting for ******* *** to release the lien, the moment they send us a lien release we will send the customer the check for 6895.00 that she is reffering to.

  Thanks you,

  **** ****

  Customer Answer

  Date: 05/01/2025

  Complaint: ********
  
  
  
  I am rejecting this response because the lien release does not come from the lien holder in Texas. The title must be mailed from the Texas Department of Transportation. This could take an extremely long time. The check was mailed to the incorrect address on the 17th which caused additional delays. I was told by ******* *** **** **** can easily confirm there are no liens on the vehicle and there is no reason for the continued withholding of funds due to me. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 05/27/2025

  ***** ***** had his father in law, or father pick up check at dealership and it was cashed 05/13/2025

  So sorry for the delay but it was based on us paying off the loan and recieving a lien release from bank.

   

  **** ****

• Initial Complaint

  Date:03/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ford Ranger on 14 May 2024. Everything went great initially. I signed documents with ******. First thing he put out was Service Agreement pamphlet. He explained that the lender was providing this contract because the truck was older. I said, "The lender is providing this?" ****** said yes. I did not think I was paying extra for it. He never said that I was being charged $3020 for this. We did not talk about extra money being paid over the cost of the truck. ****** sat across from me. When he needed anything signed, he would highlight the customer signature then wait to pull the paper. I never knew what I was signing because his arm was over the paper. He verbally told me what it was, but I did not get the chance to read it.
  I got home and looked at the paperwork. I noticed $3020 added to the cost. I immediately called. He said that he thought I knew it was $3020. I told him that I did not agree and I would come back to redo the paperwork. He told me it was easier and faster for everyone to wait for the finance company to fund the deal then cancel the warranty (another lie).
  After multiple phone calls to ****** over the following weeks, he finally sent me the cancellation form on 23 July 2024. I replied with the form filled out 12 August and required pictures. He informed me that the payment would go to the lender. I called ****** a few more times to get a time frame for it to be paid out. He told me that it would be 6-8 weeks.
  
  I have continued to call and the only response I get is it with the accounting department waiting for a check to be cut to my lender and mailed out. He will not let me talk to the accounting department. I have asked ****** if it will be my full $3020 since I did not agree to this and I requested for it to be removed the same day of purchase. He said he does not know the answer.
  
  I have been waiting for almost a year. I am being charged interest on this $3020. It is costing me money for something I did not agree to or want.

  

  Business Response

  Date: 04/28/2025

  We mailed the customers refund to his lender on Thursday of last week, he should have recieved something from his lender about the cancellation.

   

  Thanks,

  **** ****

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 2025 Chevrolet 1500 Trailboss from ************************************** on January 24th 2025. They did not give me an opportunity to look at new pickup before signing papers as they had to switch my tonneau cover over and wash/clean new pickup up. After signing papers, they brought both trade in pickup and new pickup around. I preceded to transfer personal belongings from old pickup to new pickup. I shook hands with the salesman ****** ***** and said I had to get going as I was now running late for my next appointment 4 hours away. I was promised the pickup deal would only take ***** minutes. It took over 2 hours. I did not walk around my new pickup and visual inspect it as it was new and shouldnt expect damage on it. I later picked up a new camper and preceded to drive through the night. Next morning I pulled over and noticed a dent on the hood. I immediately called the dealership as I knew I had evidence from pictures previously sent from the dealership showing the dent on the hood before I purchased. Had to blow up pictures to see it but its obvious. Dealership offered me $200 and I refused and told them I would get an estimate for them from a body shop. I sent said estimate for $1214 to the dealership on January 28th 2025 and I have not heard back from **** **** Chevrolet since and now they are refusing to answer my phone calls or return any of my phone calls. I purchased a brand new vehicle with the impression that it should not have any dents on it. I believe the dealership should be responsible for repairing the damage under the premise that I paid full price for the new pickup.

  

  Business Response

  Date: 02/19/2025

  We sent customer a check to make the repair on February 7th 2025, from a bid he recieved where he lives.

  Our case has been closed on our behalf.

  thank you

  **** ****

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  

  I have received a check from **** **** Chevrolet for the amount both parties agreed upon. I am finally satisfied in regards to this matter. 

   

  ******* ******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having trouble with my truck stalling and dying I dropped it off with somewhere around 8 codes and when I picked it up it had 38 and is running worse than ever, some of the codes that are being thrown are codes that I've already paid for to be fixed and I've called multiple times and haven't received a call back. I'm a single father and this is my only means of transportation.

  

  Business Response

  Date: 01/29/2025

  We have reached out to our customer to bring the vehicle back so we can check out what may be wrong with the vehicle, he has not interest in letting us look at it he only wants a refund.  At the time the vehicle came in it did have 43 codes showing up with 10 of those showing a check engine code, the rest of the codes were communication codes.  We repaired what he asked us to repair and he had a warranty company pay some of that, but at the time he came to pick it up one of the communication codes showed up and our tech took it back in to look at that one, we asked the customer to leave the vehicle with us so we could check it further but he declined and took his truck.  The vehicle had never been in our shop it was a 2019 with a little over ******* miles, so we did not have any repair history on the vehicle.  We can't fix the vehicle without the customer bringing it back so we can check out what else is causing his problem now.  Therefore

  we must decline his response to refund his money on the repair we did.

   

  thank you

  **** ****