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Business Profile

Online Retailer

Daily Dry Shampoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refill jar of dry shampoo from this company on December 31, 2023. I received the confirmation email, which promised 4-6 business days for shipping. After a few days went by and I didn't get a shipment notification, I contacted the company on January 5, 2024, asking about my order status. I emailed again on January 9, 2024. On January 11th, 2024, I tried contacting them on Instagram. I emailed again on January 12th, 2024, requesting a refund. I've received no further emails regarding my order or any acknowledgement of the emails I sent. I never received the product or a refund. Their Instagram has not been updated since May 2021, which leads me to wonder if the business is defunct. I tried to file a complaint with Shopify on February 2, 2024, since I ordered it via Shop, but they claim there is already a complaint filed. I have not filed a complaint with them since every time I have tried to do so I have been told I have to wait at least 30 days after the order was placed.

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 jars of dry shampoo on Nov. 29, 2023. I have not received any of my order. I have emailed 4 times from my email address, as well as used the "contact us" option from the company website twice. I have not received any reply. The app that tracks the shipment also shows that it has not been delivered.

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 12/8/2023. The order amount was a total of $79.97. I received an order confirmation email and then on 12/13/23 I received a shipping email with a tracking number. **** Tracking: **********************. The label was created but no updates were given in the tracking. I gave it a time for the item to be delivered due to the holidays and potential weather delays. It's now January 2024 and I haven't received the items. I searched their website for customer service and they do not have one listed. I sent a request for assistance to the email at ******************************** on 1/3/2023 and then another on 1/10/2024 with an assistance request for my order. To this day I have not received a response about the status of my order. I have checked spam folders on the chance it was routed there. At this point I am looking for a refund back to my card. I have attached a copy of my order placed with order number as well.

Daily Dry Shampoo is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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