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Business Profile

Log Cabins

Luxury Broken Bow Cabins

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When my family and I arrived at These Are The Days cabin on Saturday, Nov 22, the tv in one of the bedrooms was not working. I called the property manager, REMOVED, and he told me it was on the wrong input. Long story short, the tv was broken and his fireplace technician brought us a new one when after he came to address the fireplaces that were not working. REMOVEDhad also told us how to fix the fireplaces, but the device needed to do so was not there on one and was broken on the other. This was confirmed by REMOVED, the fireplace technician. He advised us that the fireplaces had not been cleaned, as he reported that the property managers wanted to save money. The living room fireplace went out again on Sunday, Nov 23. I've attached the emails of the correspondence between the managers and I, but there was a phone call to me (after calling them multiple times with no response, with it either going straight to voicemail or me leaving a message), REMOVEDasked us to vacate by 11a.m. on Monday, Nov 24. We were to check.out onWednesday. I also attached some pictures of what other guests have said and pics of the broken hot tub cover. I attached the call log in my attempts to communicate to make things right. Given that I do not trust that she will refund me the two days, I am filing a formal complaint and requesting a refund for the two days we will not get to spend here.

Luxury Broken Bow Cabins is NOT a BBB Accredited Business.

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