Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Construction Not Move-In Ready: Although this is a newly built unit advertised as move-in ready, it was not prepared for occupancy. I am the first ****** in the unit, and upon moving in on April 5, 2025, I encountered multiple unresolved issues including carpet lifting, cracked flooring, damaged cabinets, glue on windows, and more. I submitted a full Statement of Condition with photos on April 7.Delayed & Incomplete Repairs: Despite immediate documentation, repairs were delayed or ignored. Construction was still ongoing after move-in, further disrupting habitability.Roof ************** Property: On April 19, a roof leak in my living room caused water intrusion and damaged personal property. I could not use my living roomwhich serves as my work areafor several days.Invasive Contractor Activity: Due to the number of issues, multiple contractors entered my home repeatedly, creating stress, loss of privacy, and daily *************** Abatement Requests Ignored: I submitted three formal rent abatement requests, including a written request for $1,535 on April 19. Atlas Properties has ignored all rent abatement requests despite follow-up emails.Minimal Communication from Management: Management only responded once with a generic message offering a walkthrough, but they have not addressed my abatement request or followed up on any of the issues.Emotional Distress: The lack of habitability, constant disruptions, ignored requests, and poor communication have caused ongoing emotional stress and anxiety.Unprofessional ***************** The leasing staff have been dismissive, and corporate has failed to respond meaningfully or take accountability.

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to respond to this complaint. We take all resident concerns seriously and are committed to delivering safe, well-maintained, and habitable homesespecially in new construction communities.
  Work Order Completion & ************************start="641" data-end="644"> Upon move-in, the resident reported several items requiring attention. We promptly reviewed the submitted Statement of Condition and opened corresponding work orders. With the exception of a minor exterior issuewriting on the outside of a third-floor windowall reported items were addressed and resolved within 48 hours of being submitted. The outstanding exterior window marking does not impact the interior living space or habitability of the unit and requires coordination with the construction team due to its location. This remains on our list and will be addressed as soon as equipment and personnel are available.
  Roof ***********************start="1291" data-end="1294"> We regret the inconvenience caused by the roof leak that occurred on April 19. Once reported, our team acted swiftly to stop the leak and perform the necessary repairs. While we understand this was a disruption, we ensured the space was usable again as quickly as possible.
  Contractor Access & ******************************start="1614" data-end="1617"> We recognize that multiple service visits may have caused temporary inconvenience. However, these were necessary to complete repairs and ensure the home met our quality standards. All vendors were scheduled to minimize disruption and work was completed as efficiently as possible.
  Rent ****************************start="1927" data-end="1930"> Because all reported maintenance items were resolved within a reasonable and timely manner, and the unit has remained habitable throughout the process, rent abatement is not warranted in this case. Nonetheless, we appreciate the resident's patience as we worked through final construction touches.
  Communication & *******************start="2259" data-end="2262"> We apologize if our communication fell short of expectations. We are actively working to improve responsiveness and resident satisfaction, particularly during the transition phase in new communities.
  We remain available to the resident should any further issues arise, and we are committed to continuing to provide quality service.

  Customer Answer

  Date: 05/27/2025

  I am rejecting this response because:   
  

  Unresolved Reimbursement & Loss of Use:
  While you acknowledged the roof leak that occurred on April 19, I have not received any reimbursement for the personal items damaged as a result. Additionally, the disruption rendered my living room space unusable for an extended period, yet no compensation or rent adjustment was offered for the loss of a primary living area. This significantly impacted the habitability of the unit.
  
  Lease Agreement Concerns:
  Under the lease agreement, management is obligated to maintain the premises in a fit and habitable condition and make necessary repairs within a reasonable timeframe. The inability to use a major portion of the unit due to the roof leak, combined with the lack of timely communication and resolution for damaged belongings, may constitute a breach of the lease termsspecifically regarding habitability and tenant rights under Oklahoma landlord-tenant law.
  
  Outstanding Issues & Next Steps:
  The exterior window marking remains unresolved, and communication throughout the process has not met reasonable expectations. I respectfully request that you revisit my rent abatement request to account for the period my unit was not fully usable, and provide reimbursement for damaged personal property.
  
  
  I remain open to resolving this matter amicably and appreciate a prompt follow-up.
  
  

  Business Response

  Date: 06/24/2025

  We appreciate the opportunity to address the residents additional concerns and want to reaffirm our ongoing commitment to resolving this matter in a fair and professional manner.
  We fully understand the frustration caused by the roof leak and recognize the impact it had on the residents living experience. While necessary repairs were made promptly, we acknowledge the disruption and are grateful for the residents patience throughout the process.
  With regard to the reimbursement for personal property, we have reached out to arrange the replacement of the pet steps that were damaged due to the leak.
  As for the request for rent abatement, while we understand and respect the residents perspective, our final assessment based on the timely completion of repairs and the units continued habitability does not support a rent adjustment at this time.
  We remain open to continued communication and encourage the resident to contact our office directly so we can work together toward a mutually satisfactory resolution.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out and gave more than 3 months notice. I was told I would get prorated since I moved out on the 6th, but they are trying to charge me for an entire additional month. On top of that, they had my security deposit and claimed I didn't have one so they are adding fees to me for their cleaning, both replacing and cleaning carpets which was in good condition as it was just me and a 12 year old. They moved me into a dump with things broken, not cleaned and mold all over - roaches, snakes, bugs, etc, and smoke and weed smells all the time. They are taking advantage of me and as s single mom don't have these kind of fees and I'm livid. Have to reach out for a lawyer for help. I want that prorated as they promised 3 times and their cleaning fees are not my responsibility - that is theirs and nothing states I am responsible for these things according to the lease.

  Business Response

  Date: 10/07/2024

  see attached.