Business ProfileforStoney Creek Hotel & Conference Center

I reserved a room on 03/19/2024 through Expedia to stay the night of the 20th in the amount of $85.80, at approximately 6:45 AM on 03/21/2024 I spoke with **** who is a front desk clerk to stay one more night. **** informed me that he would give me the same rate as Expedia which was $85.80.Now they have a sigh up in the elevator that states if you stay for two nights you get the third night free the whole month of March, I asked **** about this, and he stated that we would get a free night and could use it at our discretion. Later that morning I asked I believe her name was ******** she stated that was not the case and that was an online promotion. Now back to the money part Let me first start out by saying that over a course of 5 days they pre authorized my credit card so many times with different charges that the fraud **** called **** spoke with **** once again about this and he told me to contact the manager ****** High after speaking and being belittled by ****** he informed me that he was not the manager he was very sarcastic and informed me that he was busy and did not have time to speak with **** checked out of this Hotel on 03/22/2024 at approximately 6:50AM with **** at the front desk, At 5PM that same day the hotel called me and wanted to know if I checked out lol I think about ****** telling me he has been doing this for ************************************************************************************** to see If I checked out. Since then, I have called the hotel General Manager 2 times now with no response I left a voice mail and informed the hotel manager I will be contacting the BBB if He/She does not return my call. So here we are. I will also leave a negative ****** review as promised!Oh by the way I believe they charged me $50 for my service dog HOORAH!