Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sherl Salyer, owner of Innergistic in retaliation for my negative review about her business and how she treated me posted a response that was completely false and put personal information about receiving a government settlement, and suggesting because I worked 2 jobs, was doing something underhanded. Everything in her response is a false and slanderous statement.

  Business Response

  Date: 08/27/2025

  Hello, ******** has posted 3 negative reviews on my business to promote a psychic she has seen here at Innergistic., and to promote her  ( the psychic at another facility). The third time I did,  regrettably call her out on why she was doing this. I did respond with with her paying a fee of $90 a week to a psychic and maybe that;s why she keeps posting on my website for her psychic who quit here. Now, since then she has emailed and threateninging now to turn me into the ***. I have no idea why she turned except to promote her psychic at another facility.  There was no bad blood prior to her Personal psychic leaving Innergistic. 

  Thank you,

  Sherl Salyer, Innergistic

  Customer Answer

  Date: 08/27/2025

  Ive chosen to remove my original one-star review because I want to move forward. I made my point, and many people saw the exchange. That being said, I will never return to this establishment as long as the current owner remains.
  I was shocked to receive an email where she shamed me for recently buying a house and car things that are entirely personal and none of her concern. Things that IVE WORKED FOR and I never shared details of my finances with her, so this behavior showed me she was making unfair and unfounded assumptions.
  This experience made it clear to me that professionalism and respect are lacking here. For that reason, *** chosen to move on and spend my time and money elsewhere.

  Customer Answer

  Date: 08/27/2025

  Last, I would like to close this case against Innergistic. I have all correspondence received from her saved.  
  I wish the business well, but I feel it is important to document my experience for the record.

  I wanted to add, the email received from Sherl contained inappropriate and unprofessional comments regarding my disability and medical information, at no time have I ever shared with her this very personal information.  Her response was concerning to say the least, and highly unprofessional.

  Thank you for your time.