Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          PuroClean of Broken Arrow has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePuroClean of Broken Arrow

            Fire and Water Damage Restoration

            Contact Information

            10718 S Lynn Lane Rd

            Broken Arrow, OK 74011-4001

            Get Directions
            Visit Website
            Email this Business
            (918) 574-1484

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            10718 S Lynn Lane Rd, Broken Arrow, OK 74011-4001
            Email this Business
            BBB File Opened:
            6/8/2017
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Started Locally:
            1/1/2009
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. James Hoover, Owner
            Contact Information

            Principal

            • Mr. James Hoover, Owner

            Customer Contact

            • Mr. James Hoover, Owner
            • Kathy Kerr
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JANINE S

            12/04/2023

            Company owner is working under a withdrawn license for this franchise. Trucks are broken down and his workers are not trained in what the owner hires them to do in your home. The job he was hired to do was paid for by a 3rd party who agreed to cover expenses for causing the sewer back up in our home. The owner never returned to finish the work. We were told several times that he would return but never did. The workmanship on the kitchen, half bath, and laundry room was very unprofessional and has now been torn back up with contractor of our choice. We have damaged cabinets, wood work, ect.. from the original job from Puroclean of Broken Arrow. The owner did not stand behind his work and really cared less about our needs. We have been out of our master bath for 5 months now and the owner James ****** has no responses.

            PuroClean of Broken Arrow Response

            12/11/2023

            Mam we have a current license for the franchise, all our vehicles are newer from 2018 on. We are sorry for the workmanship that was completed to industry standards, We refunded the money to the company that we were paid to do the work, since you were unhappy with the work. We apologize for the free upgrades that you received. Thank you have a great day

            Local BBB

            BBB Serving Eastern Oklahoma

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.