Business ProfileforBroken Arrow Endodontics, PLLC

Back in January of 2020 I was referred to ******************************* office Broken Arrow Endontics for a root canal procedure. I called and was given an appointment and estimate of the procedure. My dental insurance did not cover all the cost, I had to take out a separate credit account for the remainder. I have an email verifying the amount I was told the insurance would not cover. I ensured when I left that my account was in good standing. No one mentioned any problems with their software of my account. Then several months ago I received a small message that was printed stating that I owed $221. All the message said was that my account was past due even though back in 2020 it was paid, and that they had a problem with software. Since they they have called repeatedly, emailed, and texted. I also receive mail showing a balance, but when I have emailed back to tell them I do not owe this, they tell me that their software messed up and they just found this problem after 3 years. After 3 years I do not feel that I owe this and they are harassing me. They threaten a collection agency. I don't want my credit messed up, but do not feel that after such a long time I owe anything. The procedure was painful and very disrupting to my life. I have asked that they stop and write it off, but they continue to hound me and threaten. They say just contact them to make arrangements for payment, but I don't want to pay anything since I paid what I was told at the time and what my insurance calculated. I do not have the insurance EOB showing that, but do have an email from them stating what my balance would be. I paid $384 plus had to take this out on a credit card so had additional fees for that along with my insurance that paid . I also paid the $85 fee for the extra anesthesia they used that they made a huge point of telling me my insurance wouldn't pay for. It is not right or fair to go back after three years to collect something that was not my fault.