Business ProfileforPrime Construction Services

Prime Construction was hired by ******* husband on Oct 5, 2021 to add an addition to the back of our home. We paid a ************** said work should start within 6-8 weeks on the project and would ***********-8 weeks to finish. The project was not even started until 18 weeks later which is much later than anticipated. We are aware that delays happen & things that are out of the contractors control & we told him we understood that, but the delays are not the only issue here. From the beginning we were expecting to be updated on the project and to be kept in the know as to what was going on. A simple email or phone call once a week was all we were expecting. We were unhappy that we were being kept in the dark & we expressed our concerns about it to the owner. We expected to get an email back saying that would be no problem because after all that is considered normal customer service. Instead we were sent an email by ******************** telling us that we didnt pay for phone calls or emails. In our opinion keeping your customer updated, informed, & happy is part of being a good business owner. Long story short, ******************** finally agreed to have his admin staff update us once a week so we could be informed about what was going on with the project. All was going well, until end of May when we stopped getting regular updates again. We emailed and asked what was going on, no response. We emailed again and expressed our frustration with the lack of *********************** At no time were we hostile toward him or his staff. In response we got a hateful email in which ******************** was both hostile, & full of false accusations towards us & told us he no longer wished to work with us. We told him we wanted to move forward with the project. He again told us he didn't wish to move forward. We would like a full refund of our last payment of $6,250 since he breached the ************** we have to find someone else to come finish the project that he refuses to finish.