Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ornamental Metal Work

All Secure
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired to have company replace gate in breezeway. That matches the gate he put up a couple years ago. Per contract he was also to have screens installed on front and back gates. This was due to the fact I have a dog and ***** in the back yard that animals crawl up to the house and on the breezeway. Once gates were up he stated he would come back a week later to install screens. He never returned to install them. Will not answer phone calls or texts. He was paid in full. Now I have to hire a contractor to put up screens I paid for.

    Business Response

    Date: 04/27/2023

    We will repair the back screen and put the screen up on the front. I would like to get there in the next 2 weeks.

    Customer Answer

    Date: 04/27/2023

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

     

    This company's poor professional behavior.  I do not wish to have anymore contact other than a refund of $700. This is due to the following reasons: 1. He will text and make an appointment for a day and time we agree he will show up. He either does not show up or shows up another day and time not discussed. I do work outside my home and have to take off on these days to be at home. That makes me loose that day's pay. 2. I had a company come and **************** the screens that were promised a year ago and the cost was $700. 3. False Accusations. There was a 80 per hour windstorm, and due to the poor quality of these screens one ripped and he blamed me for punching through it. There are also 7 trees down in my backyard I'm pretty sure I didn't punch those down too.

    Regards,

    *******************************



All Secure is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.