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Designer-Rug.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - On July 11th, 2025 I placed an order on DesignerRug.com
    - On July 15th after I had not yet received a shipping confirmation I emailed Designer Rug at [email protected] , and asked when I could expect my order to ship out.
    - On July 16th, 2025 Designer Rug responded via email that my order would ship in early to mid august.
    - Because this was more than a month after placed my order I emailed back to say that was too late for me and could they cancel my oder.
    - They responded that the order was cancelled and that my refund request had been submitted.
    - On August 16th, 2025 I emailed them to say that to my surprise my order was delivered the day prior.
    - I no longer wanted the items because I had purchased them elsewhere in the meantime.
    - They asked if I could send the items back.
    - In good faith I did go to the UPS store and send the items back using a return label they sent me (tracking #: 1Z J08 4G5 90 1376 0304)
    - I confirmed that I sent the package back and they confirmed that my refund was in process.
    - I assumed that I would see a refund on my back statement shortly.
    - By mid September I still did not have my refund so I emailed them again.
    - On September 23rd they wrote to me to and said there was an issue with their refund processor and they couldn't refund my method of payment but they could send me a check or refund via PayPal.
    - I responded with my PayPal information on September 29th.
    - I was expecting a refund via PayPal but never received it. I reached out again via email on October 23rd, 24th and 29th and never received a reply or a refund.
    - I called their listed number and it is not functional
    - This business has cheated me out of $112 and plenty of my time. Any help would be greatly appreciated!

Designer-Rug.com is NOT a BBB Accredited Business.

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