Business ProfileforPreston Mazda

On Dec 19 I took my car in to ***** Mazda. A service advisor recommended replacing the spark plugs. I waited 6 hours because one of the spark plugs BROKE during installation, so the tech (supposedly) had to drive to a different dealership to get another set of plugs. On Jan 29, my check engine light came on, so I took my car back to ***** on Feb 01. The code was for engine misfire, but the technician apparently did not investigate further because he didnt feel any misses. At some point the light went off, so no further work was done. My husband picked up the car on Feb 10 and drove to **********, **. After ~100 mi, the check engine light started flashing, the no-traction indicator lit up, and the engine began to lose power. He pulled over, put gas in the car, and turned the car back on. No check engine light, no further problems. He drove the rest of the way to **** and spent the weekend there.On Feb 13, the car would not start. My husband had the car towed to Preston Mazda in ********, **. The tech told him that the engine was flooded (w gas), but that they would not be able to diagnose the car for 2-3 days. My husband has to work in the office and could not wait in ********, ** indefinitely, so he rented a car to come home, which set us back $335.88.On Feb 15, Preston Mazda recommended replacing the spark plugs. The ***** ******* told me that the Preston tech found that the spark plugs were installed incorrectly and that one was cracked. He explained that they should be able to bill the repair for the spark plugs under Mazda's service part warranty, and that we should not be charged for the work. However, Preston said they could not honor the warranty because the original work was done in a different state. ***** messaged me hat I should pay Preston for the repairs and that ***** would file for the warranty and reimburse me. On Feb 22, I took the Preston receipt to *****. They now say I need to contact Mazda corporate to get reimbursed.