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Business Profile

Mental Health Services

Southwoods Counseling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Southwoods Counseling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southwoods Counseling, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have never received a bill for services for a year and a half. Just an occasional text message that has a dollar amount. Nothing itemized or explanation of services. Hence, I dont know what Im paying for and cannot compare to insurance information. Also, this business will not return phones call so much that they tell you they will not return your call to discuss. I have spoken to the office manager one time and she assure me that I will start receiving paper bills (since my therapist told that that is standard practice. That was in February. Still waiting. When he looked into the situation he noticed the office had no contact information for me. This is alarming as I filled necessary medical paperwork. Where is said paperwork and how do I know my hippa rights have not been exposed? Regardless, I have trouble paying bills that have no explanation of charges. 5 phone calls with no return call.

      Customer Answer

      Date: 05/25/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

      [Provide details of why you are not satisfied with this response.]

      Regards,

      *************************

       

      I'm good. But my name is not ******. My name is *******. I received my first bill on Monday. I have no record of screen shot. I'm attaching the screen shot from therapist where they hand written my my contact information. So, what they are saying is a lie. 

      But I'm over it because they finally sent me a bill. 

       

      G


    Southwoods Counseling, LLC is NOT a BBB Accredited Business.

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