Business ProfileforYoungstown Granite & Quartz, LLC

Please see all attachments, including our 5/23/23 letter to Youngstown ****************************** response (using wrong first name). We prepaid the full $2390.00 as required by Youngstown.We paid an additional $150 to remove the upstairs vanity top.We paid our plumber $325 to repair the upstairs broken pipes and related wall/vanity work-very reasonable cost considering extent of work.There were other issues which we did not initially realize when we wrote the 5/23/23 letter as the immediate concern was wrong granite sections & broken pipes, such as uneven cut granite and the unsightly under-sink gluing and places not glued. See photos. Upstairs sinks were not fully glued either but done better. We are looking into how to remedy the glue situation. The main bathroom granite is not flush with the wall like the original piece removed. No caulking was used to fill the uneven spaces; subsequent employee who had to return to clean&seal the uncleaned/unsealed granite suggested we buy & do it-****** $10.58. Our wall is not crooked as Youngstown tried to say after install. Cut was crooked.We want to clear up: Our contractor did not break our main BR sink pipe. Employee misunderstood statement about replacing new pipes. We were told that their best installer was on our original job!Errors happen but the way Youngstown handled all of the issues is shocking. To only provide a $100 gift card for admittedly not cleaning up the floor and simply referring us to the Terms and Conditions of their contract for all other problems is unconscionable. How a company does not stand behind their work to this level is shocking. We are not unreasonable people and did receive granite, so are not looking for a full refund or granite replacement, however, a $100 Get Go gift card is an unacceptable resolution. We want potential customers to beware of how this company does business, requires full prepayment, does not stand behind its work & relies on its contract to abandon all accountability.