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Business ProfileforAdvantage Auto Group, Inc.
Current Alerts For This Business
In complaints filed at your BBB for Advantage Auto Group, Inc., consumer complaints reflected communication challenges with the business as well as dissatisfaction with the quality of the product and service. Your BBB submitted a written request to the company asking to address the pattern of complaint concerns on August 3, 2023. On August 11, 2023, your BBB received a response from Advantage Auto Group, Inc. indicating they are implementing on-going measures to address consumer concerns. These measures include enhancing customer communication and responsiveness, strengthening customer service team, improving product reliability and post-purchase support, enhancing warranty coverage communication and being transparent with education content on company’s website etc.
At-a-glance
Customer Complaints
36 complaints closed in last 3 years
21 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1230 E Main St, Xenia, OH 45385-3314
- BBB File Opened:
- 5/3/2007
- Years in Business:
- 19
- Business Started:
- 1/1/2005
- Business Incorporated:
- 1/3/2005
- Accredited Since:
- 10/31/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of UD019403 for this business, issued by Department of Transportation. The expiration date of this license is 3/31/2025.
These agencies may include:
Department of Transportation
400 7th St., S.W.
Washington DC 20590
- Type of Entity:
- Corporation
- Alternate Business Name
- Advantage Car & Credit
- Business Management
- Mr. Matt Sticklen, General Manager
- Mr. Justin Wallman, Vice President
- Contact Information
Principal
- Mr. Justin Wallman, Vice President
Customer Contact
- Mr. Matt Sticklen, General Manager
- Mr. Justin Wallman, Vice President
- Additional Contact Information
Fax Numbers
- (937) 372-2795Primary Fax
- (937) 643-2887Other Fax
Phone Numbers
- (937) 849-4499Other Phone
- (937) 643-2886Other Phone
- (937) 372-2795
Customer Complaints
36 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Randy A
03/27/2024
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