Business ProfileforDogSafe Underground Fences

**** ****** from Dogsafe Underground Fenses came out to my property 12/8/2021 to install an in visible fense around my front/back yard for a puppy we planned on purchasing later that month. Our puppy showed some aggression towards dogs walking on the sidewalk infront of our property. On 6/5/2022, I requested **** to come out to discuss options to cut the front yard fense line from the back. **** explained coming back out to complete this task would cost considerably more because of a "travel fee" even with my dog not their in person. I agreed and **** dug up and repositioned the line to cut the access to the front yard. He stopped at my landscaping and did not continue to the edge of the house. He reassure me this would be fine. 6/7/2022, after problem solving over text message, I communicated with **** that the updated fense line was not stopping my dog from going into the front yard. She was not affected if she stayed close to the house where the fense did not extend. My husband has tried to call him regarding this issue many times without a response. We have resorted to adding physical boundaries to stop our dog from going into the front yard (see image) 12/4/2022 I followed up via text message with **** and communicated the fense line hadnt worked the entire 6 months. He gave me suggestions to alter the fense strength and radius over text, but refused to come out and provide in person customer service. It has come to be very apparent Dogsafe Underground Fense will not provide in person customer support which is very frustrating. I would like to have **** come out and fix the fense line to extend to the house as I would have assumed would have been completed at the initial request. In addition to finishing the job, I would like to file a complaint based on the lack of customer support.