Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, this is ***** ********. Me and my fiancee ****** ****** are new tenants at ******************************************************************. We had been without a shower for over a week since the 8th of June which is when we submitted the maintenance request which is referenced in the attachments below. We were unable to shower due to the damage the leak would have caused to the foundation of the house and would've left a ridiculous amount of still water causing mold and or breaking any equipment I had underneath that leak I have had to shower at work, my ************************************************************************************************************************* 10 days, A maintenance request being processed is more than understandable if I had any communication at all with staff at your location ************** made a maintenance request on the 8th then left a message on the 13th, then proceeded to make a emergency maintenance request and only after I had left a message very obviously upset on Tuesday the 17th did I finally hear from a plumber and at that point had not heard from anyone of the Howard Hanna office till I had to go in person to said office and confront them about why I have not heard not a single word from the people who manage the property I work hard and pay for. I am unbelievably upset and frustrated as simple communication could have relieved my family of the hardships you put us through on top of the hardships from moving, unpacking, taking care of our daughter and unpacking all at the same time. At this point we are past any communication being able to make us feel better and we are requesting $300 in compensation taken off this month's rent out of respect for overlooking me and my family.Thank you for your time.I have all the records of them constantly overlooking the fact me and my wife cant take more than a bird bath, we just moved across 4 states gave them ALL our money and they cant hold up there end of the lease Ive tried every avenue.

  Business Response

  Date: 07/02/2025

  Good afternoon,
  We were made aware of a possible leak when the plumber was onsite to fix a kitchen sink issue. The Plumber was unable to recreate the leak when initially onsite. They did go back out again and eventually found a small drip in the basement however are unable to determine where it is coming from without opening up the wall. The residents were never instructed to not use the shower and the shower was and remains to be operational causing no damage to the foundation. Approval was received from the property owner to open the wall to try and find a leak on June 26th and the residents did not want the work scheduled until July 11th as they stated this is what works best for their schedule. The work is currently scheduled with the Plumber for July 11th per the residents request. 

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. If there had been any communication at all we would've been aware we can use the shower, although we can't for more than a few minutes. Ridiculous, I'm just glad you are communicating now. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to rent a home from Trinity Group - Howard Hanna on 07/31/2023 at 05:51 PM (EDT). My confirmation number is *********. The fee charged was $100. To this day, Trinity Group has never answered a call that I have made to them or returned a call per three voicemail requests and messages left with an "after-hours" service.
  The issue at hand is that the company denied my application based on false information provided by my landlord. To dispute the denial, I provided proof of the truth (court documents showing that a false eviction was filed and proof of how long I resided at my current address). Despite them knowing the truth, they refused to reconsider extending a lease to me, citing that I had a "bad rental history."
  To be clear, an eviction was falsely filed AFTER I opened an escrow case for repairs. Funds remained in escrow for EIGHT months, because the landlord continued to refuse to make proper repairs. This was retaliation and the reason for the eviction being removed from public access. I also provided proof of my original lease that showing that I resided at the same property since 2016, not 2022 as my landlord stated. 2022 is when he began to manage the property. Since the company never answers a call (even after calling every two hours one day), I went to the office address listed: 681 High Street, Worthington, OH 43085. I was simply handed a business card and told to call the number listed. The point of me going to the office is because no one ever answers the phone as I previously mentioned. Trinity Group did correspond via email and waited until the day before (August 10th) my application was to be reviewed (August 11) to let me know that rental verification was missing from my landlord.
  I would simply like my money back. I did request a refund on August 15th at 7:45 am, but as expected and they have yet to respond by this evening.

  Business Response

  Date: 08/21/2023

  Hello,
  As stated on resident qualifications, posted on our website under
  rental qualifications all applicants must have positive rental history. The
  qualification on the website specifically state:
  “Applicants must have a positive housing history, with no
  negative feedback or eviction filings, or judgments from current or previous
  property owners/managers for at least three years.”
  “An application will not be approved if an outstanding
  balance is due to a current or previous landlord or mortgage company”
  Unfortunately, there was an eviction filing recorded on the
  applications credit/background check. In addition, when the rental verification
  was received from the applicant’s current property manager they did not provide
  positive feedback. As stated on the application before submitting the
  application fee the application states “Please Note: application fees will not
  be refunded for canceled or declined applications.”

  Customer Answer

  Date: 08/21/2023

  My denial was not based on true information.

  The “negative feedback” was false and misleading.  I clearly proved that my current landlord fabricated information and was not fully transparent.  I proved that I lived at the current address since 2016, not 2022 as stated by my landlord.  I proved that the eviction filed was removed from public record because a judge agreed that it should never have been filed.  I never went to court for this because the landlord decided the day before to not pursue.  I was actually looking forward to seeing a judge to prove my case. The eviction was not filed for back rent because I have records of always paying on time.  The eviction was filed in retaliation for me opening an escrow case and exercising my legal rights as a tenant.  My credit and income alone more than qualify me as a potential tenant.  This company is a scam and I would like my money back.  Thankfully, a much more reputable and intelligent company reviewed THE TRUTH and extended a lease.  Please refund my application fee.
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a house, **** ***** *** ******** ****, on Zillow.

  I drove to the house, and saw the Trinity Group sign in front. I emailed ****************.com and called them on 2.22.23. I spoke to a woman who told me to complete the online application ****************.net. She told me I could not tour the home until the application was completed. In order to complete the application, I had to pay an application fee. I completed the application online and paid $200 with my debit card on Sunday the 26th. Later that evening I received an email confirmation that my application had been received. 

  On Monday the 27th, I called to check the status of the application and left a voicemail, but did not receive a return call. On Tuesday, when I still hadn't heard anything I drove to their office. I spoke to a woman who said she wasn't associated with them, and I should call them, as she couldn't help me. I went home and called and left another voicemail.  

  On Wednesday, I called and left a voicemail, but have not received a return call. 

   

  Business Response

  Date: 03/06/2023

  Good Afternoon, 

  E-mails were sent to the applicant directly letting them know the status of their application and missing documents/information on the following dates & times

  2/27/2023 @ 10:09am- Response received 2/28/2023 at 1:09PM

  3/1/2023 @ 3:09PM -No Response

  3/2/2023 @2:18PM - No Response

  3/3/2023 @ 11:30AM - No Response

   

  Calls were received using multiple names and to ensure the applicants privacy sent a follow up e-mail to confirm their relationship with this caller who used their name as well as the name of the applicant. We did not receive an e-mail response.

  We spoke with the caller and she confirmed she was not the applicant and would not be living in the home with the applicant. We explained to her that we would not discuss the application with anyone other than the applicant. The applicant has not responded as requested with missing information/documentation.