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Find a Location

CFBank has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CFBank

      7000 N High St Worthington, OH 43085-2500

    • CFBank

      8101 N High St Ste 180 Columbus, OH 43235-1406

    • CFBank

      2715 Detroit Ave Cleveland, OH 44113-2729

    • CFBank

      2715 Detroit Ave Cleveland, OH 44113-2729

    • CFBank

      28879 Chagrin Blvd Woodmere, OH 44122-4603

    Business ProfileforCFBank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Headquartered in Worthington, Ohio the Bank has recently converted its charter from a Savings and Loan Association to a National Bank, further defining itself as a Commercial Bank.

    Products & Services

    commercial banking

    Business Details

    This is a multi-location business.

    Find a Location

    CFBank has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CFBank

        7000 N High St Worthington, OH 43085-2500

      • CFBank

        8101 N High St Ste 180 Columbus, OH 43235-1406

      • CFBank

        2715 Detroit Ave Cleveland, OH 44113-2729

      • CFBank

        2715 Detroit Ave Cleveland, OH 44113-2729

      • CFBank

        28879 Chagrin Blvd Woodmere, OH 44122-4603

      Headquarters
      7000 N High St, Worthington, OH 43085-2500
      BBB File Opened:
      6/7/2007
      Years in Business:
      18
      Business Started:
      5/13/2005
      Alternate Business Name
      • CFBank, N.A.
      • CF Bank
      • Central Federal Corporation
      Business Management
      • Ms. Peggy Tidwell, Vice President
      • Mr. John Ustaszewski, Senior Vice President
      • Mr. James Turner, Loan Officer
      • Mr. Nick Paradiso, Vice President
      • Mr. Michael Lamping, Loan Officer
      • Ms. Marianne McKinney
      • Mr. Dan Ludwig, Loan Officer
      • Mr. Timothy T O'Dell, President/CEO
      • Mr. Kevin J Beerman, CFO
      • Dione Kaba, Branch Manager
      Contact Information

      Principal

      • Ms. Peggy Tidwell, Vice President
      • Mr. John Ustaszewski, Senior Vice President
      • Mr. James Turner, Loan Officer
      • Mr. Timothy T O'Dell, President/CEO

      Customer Contact

      • Mr. Nick Paradiso, Vice President
      • Ms. Marianne McKinney
      • Mr. Timothy T O'Dell, President/CEO
      • Mr. Kevin J Beerman, CFO
      • Dione Kaba, Branch Manager
      Additional Contact Information

      Fax Numbers

      • (614) 334-7980
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved

      We closed on our home purchase in Apr of 2022. Monthly mortgage payment includes escrow funds for taxes and insurance.

      Over the summer our property taxes were due and our city was never notified by the lender that a mortgage was on the home with an escrow account. At that time I had to call in almost daily to get CF Bank to pay our city taxes. They finally did.

      Now our winter city taxes are coming due and the city still hasn't been notified of the mortgage or escrow from CF Bank and I cannot get a hold of anyone from CF Bank to get this taken care of. Our account number with CF Bank is *********2.

      The whole point of an escrow account is so that I don't have to worry about making tax payments on the home and for the two times they are due it has been a headache on my part to ensure the city gets paid. Our property taxes are due in the beginning of Feb. 2023 and CF Bank has our money, but has been unresponsive in ensuring the City will be paid and notified that they are the ones who should be billed, not us.

      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Senthil D

      1 star

      02/17/2024

      Terrible bank - their IT system is terrible, LOAN servicing cannot be reached and they don't reply to your online questions thru the portal... and they applied my principal payments and charged interest, had to complain multiple times to get this corrected, it look many months to get this fixed.... I think, you guys just sell your institution to other banks and make the customers happy, you guys just can't run, this.... as soon as I get an opportunity to move out of this bank, will promptly do so... terrible terrible terrible, they just don't have an efficient IT system or CXO's don't know how to run the bank stuff... am going to reach them in linkedIN and leave reviews out there too...

      CFBank Response

      03/27/2024

      We have received a copy of the complaint that you filed with the Better Business Bureau. We appreciate the time you took to document the complaint. On behalf of the Bank, we apologize for any inconvenience this matter may have caused for you. I have followed up internally regarding resolution and was informed that the Bank resolved the issue directly with you. Please be assured that CFBank values your feedback and strives to provide great customer service to all customers. If your complaint has not been resolved, please feel free to reach out to me directly.

      Local BBB

      BBB of Central Ohio

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