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Business Profile

New Car Dealers

Toyota of Wooster

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealership technician backed my car into someone else when I was waiting for them to return the car after an oil change. They have now refused to pay the ****** deposit and have ignored the insurance companies attempts to collect the deposit. It has been sent to collections and I will not be refunded.All receipts etc are with state farm at this point

    Business Response

    Date: 02/02/2023

       As customer has stated her vehicle was damaged while  at our facility for service. WE had set an appointment  for July 26th  to repair her car at our facility, was also providing a loaner car while vehicle was in for repairs. This of course was at no cost to our client  

       which did not come in for  the July 26th appointment with no notice of cancellation. We reached out on 2/01 /23  with an offer  to reimburse customer for deductible due to her having the car repaired at a different bodyshop other than ours,  this effort is not

       satisfactory per the customer. 

Toyota of Wooster is NOT a BBB Accredited Business.

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