Business ProfileforPallotta Ford, Inc.

My 2016 Ford Edge started having issues the beginning of August 2021 with the check engine light randomly coming on and then going off the next time I shut the vehicle off. In September 2021 the check engine light came on and stayed on. We took our 2016 Ford Edge which we purchased from Pallota Ford to the dealership repair shop on 09/27/21. At this time the vehicle had 58,000 miles on it. Pallota Ford told me that I needed a new engine ( I purchased the vehicle 2 years prior). They also told me that my 5 year or 60,000 mile warranty expired 8/20/21. Shocked and disheartened, I took the vehicle to a different repair shop to get a second opinion, where they also told me the engine needed replaced and I proceeded to have the repairs done. The new repair shop provided me an estimate of $6,400. After much thought, I feel like the dealership and Ford should honor my warranty and regardless the vehicle is only a 2016 with 57,000 miles. I contacted Ford (case#********) and they told me that since I ultimately decided to take the vehicle to a different shop that they could not reimburse for repairs, even though they told me it was not covered under warranty originally. I definitely feel like I was cheated and taken advantage of by both Ford and the Pallota Ford Dealership and would like contribution of $5,700 (which was my estimate from Pallota Ford originally) toward the cost of my repairs at the new shop.