Business ProfileforMazda of Wooster

In Februrary of 2023 my husband and I purchased a car from Mazda of Wooster OH. We bought a 2013 **** Explorer for 13,999$. Less than 2 months later on April 5th, 2023 while driving down the road my car began to shake very bad. I took it to two places, both of which suggested I take the car to Mazda as the problem was severe and shouldn't be happening with a newly purchased vehicle. I scheduled my appointment with a very rude service lady and took my car in April 10th. I expressed how stressful this was for me due to having a new job where the gentleman in charge of the service center laughed in my face. I later received a call stating it would cost me 775$ to fix the car I Just purchased a little over a month ago. He claimed my warranty would NOT cover this issue. I chose to take it to another trusted dealer, ************* where they inspected my car April 19th and informed me of the issue and were able to fix it, COVERED UNDER WARRANTY. The warranty company then informed me that Mazda had already put a request in for the parts that they claimed were not covered. They attempted to fix my car for free and still charge me 775$ and laughed at me while they did it.