Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2015 Chevrolet Traverse back on September 5, 2023. I had already filed a complaint about this business after I had purchased it. The only thing that was resolved was that they “fixed” the suspension on my vehicle. I have paperwork that claims my vehicle to be was sold to me as a regular title but when I received my Memorandum Title in the mail it clearly states that it is actually a Salvaged title. I was denied the CarFax report that I had asked for four times as I mentioned in my last complaint. I had spoken to someone that told me everything they had done (lying about the title, lying about my income, not sharing the CarFax, etc.) had all been done fraudulently and to have this issue fixed. I had tried a million times to resolve this issue and **** had told me we’d figure it out and also had stated to me that “he was wondering how this vehicle sold so fast” I had told him that I asked to see other vehicles and was told that I only qualified for this vehicle. When I took my vehicle in to get the suspension “fixed” I was then told buy a sales manager that it was not right what had happened to me that I could bring it in after and he would trade it in for me using regular trade value not salvage value and now that man is no longer working there. I have two small children and this car is not safe nor reliable to me. Please help me!
  
  I have paperwork that they had this vehicle priced at $18,286.00 I still owe $12,000 which is super over priced especially for a SALVAGED vehicle.

  

  Business Response

  Date: 06/19/2025

  We appreciate the opportunity to respond to Ms. ********* concerns.
  Ms. ******* purchased a used vehicle that was clearly marked and sold AS-IS, with no warranty expressed or implied. At the time of the transaction, she signed all required documentation acknowledging the vehicle’s condition and the terms of the sale, including the non-refundable nature of the transaction. The memorandum title for the vehicle indicates it is a rebuilt salvage, and this is clearly stated on the document. The checkbox referencing the title status was marked because there was a lienholder involved, which is standard procedure and required by the state when a lien exists. It’s important to note that the document Ms. ******* is referring to is a title application, not the actual title itself. This application is part of the standard titling process and reflects accurate information based on the status of the vehicle at the time of sale. Unfortunately, the employees who handled this transaction are no longer with our company, so I cannot speak to the specific conversations that may have taken place. However, based on the documentation available, we see no evidence of misrepresentation. Regarding the vehicle financing, Ms. ********* credit profile limited the available lending options. The vehicle she purchased was the only one that qualified for financing approval from the bank. This is a common situation, as all approvals must fall within the bank’s lending parameters.
  We take all customer concerns seriously and make every effort to ensure transparency and fairness during the sales process. We regret that Ms. ******* is dissatisfied with her purchase, but the sale was completed in accordance with standard practices, applicable regulations, and all required disclosures.
  Sincerely,
  **** *******
  General Manager
  Chevrolet of Wooster
  

  Customer Answer

  Date: 06/26/2025

   I am rejecting this response because:
  
  
  Everything that **** has said is false and fraudulent. It is State law to disclose the condition of the vehicle! Yes they told me that it was as is I get that, but what they failed and refused to tell me was that it was salvaged. State law requires a dealership to let the buyer know the state the vehicle is in. He said they hand to mark it as clean and good condition due to having a lien holder is not true what so ever. They still would have had to mark the title application as salvaged and not good condition regardless. Also the memorandum title does not allow a buyer to know a vehicle is salvaged! A memorandum title simply means there is a lien holder (finance company) on the title as well as the buyer until it is paid off. So please help me do something about the lies that this man **** has told to me, the finance company, and now the BBB. He is Deceitful, untruthful, unfair and fraudulent. Every piece of information I have can prove and validate that I’m not once was ever told that this vehicle was a salvaged vehicle and that the papers were marked as a regular clean title in good condition vehicle which then may may not know there was something severely wrong with the vehicle. This man apparently does not care I have small children that are in this vehicle and the safety is a major concern.

  

  Business Response

  Date: 07/05/2025

  I want to clarify that I am not deceitful, untruthful, unfair or fraudulent. I do share the same first name as the Sales Manager at the time of her purchase. I was appointed General Manager on May, 1. This may have caused some confusion for her. Upon learning of the complaint I attempted to contact the customer by phone to resolve the issue but did not receive a response. Based on information provided by team members familiar with the transaction, it is my understanding that the customer was informed that the vehicle was a salvage vehicle at the time of the purchase. I am eager to assist the customer and address her concerns directly. I encourage her to contact me personally at ************ so we can discuss this matter further and work toward a resolution. 

  Thank you, 

  **** *******

  General Manager

  Chevrolet of Wooster

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2021 Chevrolet Silverado 1500 from Chevrolet of Wooster on [???? ???????], and within one day, the Check Engine light turned on. I performed a professional OBD scan, which proved that Chevrolet of Wooster had erased an error code before selling the vehicle.
  
  Evidence of Concealed Defect:
  
  ?? The error code U062F (Lost Communication with Coolant Pump "C") was cleared exactly 490 miles ago – which matches my purchase mileage.
  ?? The vehicle had been started only 7 times since the error was erased, meaning it was barely used after the reset.
  ?? The Check Engine light reappeared after 257 miles, proving the issue was not fixed, but simply hidden before the sale.
  
  This means that Chevrolet of Wooster sold a vehicle with a known defect without disclosing it to me.
  
  Unacceptable Customer Treatment:
  
  Chevrolet of Wooster ignored my messages.
  
  They only responded when I provided undeniable proof of their deception.
  
  I had to spend $150 on diagnostic tools just to force them to acknowledge the issue.
  
  
  If I had not paid out of pocket for diagnostics, they would have continued ignoring me. This is completely unethical and deceptive behavior from a franchised Chevrolet dealership.
  
  Requested Resolution:
  
  Due to Chevrolet of Wooster’s misconduct, I request the following:
  1?? A full reimbursement of the $150 I spent to diagnose the problem.
  2?? A dealership-funded repair of the coolant pump issue.
  3?? A formal acknowledgment and apology for failing to disclose the defect and for ignoring my concerns.
  
  If Chevrolet of Wooster does not resolve this issue, I am prepared to:
  
  Escalate my complaint to the Ohio Attorney General’s Consumer Protection Division.
  
  File a complaint with the Federal Trade Commission (FTC).

  

  Business Response

  Date: 03/08/2025

  We need customer to schedule his truck into our service department to inspect and we will resolve the problem.

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because:
  
  
  I appreciate the dealership's willingness to inspect the vehicle, but their response lacks the necessary details. They have not provided the address of the service department, a specific contact person, or any instructions on how to proceed.
  Additionally, they have completely ignored my request for reimbursement of the $150 I spent on diagnostics, which was required due to their failure to disclose a known issue.
  Furthermore, I request a written confirmation that they will fully diagnose and repair both issues (U062F - Lost Communication with Coolant Pump "C" and U1345 - CAN-BUS communication failure) at no cost to me. I also require written assurance that the vehicle will not have further related issues after the repair.
  I will schedule the inspection once they provide a clear response with all necessary details, confirm my $150 reimbursement, and issue a written statement guaranteeing full resolution of the problem.
  

  

  Business Response

  Date: 03/29/2025

      We are repairing the Silverado problem that is under warranty. The Truck was purchased as-is and we have attached the signed documents. 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2024 Silverado for a new 2025 Silverado on 11/13/24. 1. My trade-in has not been paid off yet (6.5 weeks later). 2. The radio in the new truck was bad and it took 4 trips to the dealership to fix, but I have a case with GM to recoup some of those financial and time losses. 3. I was promised the mud flaps would be removed from my old truck and mailed to me and they have not been.
  
  1. GM Financial verified that Chevy of Wooster requested a 10-day pay-off quote on 11/14/24 for the amount of $69,094.85. On 11/25/24, I saw that Chevy of Wooster still had not paid off my loan and called to ask what was going on. On 11/26/24 the general manager called me back to let me know he'd take care of everything. After numerous phone calls (a few per week), Chevy of Wooster paid $69,094.85 on 12/6/24. However, since the payment was so late, the pay-off quote was no longer valid and a little over $200 remained on the loan. On 12/9/24, I called the general manager back to let him know that the loan still had not been fully paid off. Again, he told me he'd take care of it. Since then, I have called multiple times and left messages for the general manager and the finance guy. For the past 2 weeks the manager has not returned my phone calls and for the past week, the finance guy has not returned my phone calls. I called again yesterday (12/26/24) and was again sent to voicemail and more firmly insisted they hold up their end of the deal and pay off my loan, explaining that it is impacting my credit score.
  
  3. When I traded the old truck in, the salesman agreed (verbally and later confirmed through text messages) to remove the mud flaps on it and ship them to me for the new truck. A week later, he told us that the truck sold before he could remove them and he'd send us new ones. After several inquiries, he informed me on 12/19/24 that the new mud flaps had finally arrived and he would ship them out but I have not yet received them or any tracking information for them.

  Customer Answer

  Date: 12/27/2024

  The mud flap issues has been resolved. I did receive the new mud flaps today.

  Customer Answer

  Date: 12/28/2024

  I received the promised mud flaps via UPS yesterday and was able to install them and wash and inspect the new truck. There are many significant paint chips due to the lack of mud flaps for almost 7 weeks and approximately 3400 miles of driving. The resolution to this issue is to either touch up the affected areas, primarily the front of the duals and the underside of the cab, or repaint the entire truck. I will obtain a quote from a local body shop as soon as possible, but it may be delayed due to the holidays. I have included pictures of some of the paint chips for reference.

  Customer Answer

  Date: 12/30/2024

  I have attached a quote from a local body shop for the cost to repair the damage done to the truck by the dealership taking so long to get me the mud flaps I was promised.

  

  Business Response

  Date: 01/02/2025

  This is extremely unfortunate on our part as this customer is one of our very best customers.  She is correct on the items described in her complaint.  I have made myself available to her the entire time as she was dealing with GM and our service department on an issue with her radio which is being worked through.  We have mailed a check to the lender with the amount needed to satisfy her original payoff which should be paid off as of this response.  She also received the Mud Flaps that we told her we would get her because we failed to get her old ones off her previous truck in time.  We are also going to fix the rock chips that have occurred on her truck during the time without the mud flaps.  We aren't denying any of her claims, just communicating that we are working through each one and sadly its taken some time but we are making progress.  Please reach out to me with any questions.  Thanks.  

   

  **** *******

  General Manager 

  Chevrolet of Wooster

  ************ Cell

  Customer Answer

  Date: 01/06/2025

   I am rejecting this response because:
  there are still unresolved issues and the response offered no timeline or action to resolve the remaining issues. All of these matters were and are time-sensitive and that is not being respected by how the business is handling this matter. The excessive delay in paying off the loan on my trade-in did damage to my credit score. The excessive delay in getting the promised mud flaps to me resulted in damage to the truck in the form of paint chips. The body shop that inspected the truck to provide a quote to properly repair the damage emphasized that the longer I wait to repair the paint chips, the more underlying damage will be done to my truck, especially being winter with salt on the roads. This needs resolved immediately. If Chevy of Wooster can not arrange to properly repair the paint chips this week, they need to make arrangements to pay the body shop local to me that provided an estimate (previously attached) so this work can be completed before further damage to the truck is done.
  
  

  Customer Answer

  Date: 01/08/2025

  Today (1/8/25), Chevy of Wooster attempted to fix the paint chips from the delay in sending me the promised mud flaps. Although I greatly appreciate the attempt, upon closer inspection, it was a poor fix. The paint chips are blue instead of white now, but the color does not quite match and there are still obvious divots in the paint that can be both seen and felt. I was given a small jar of additional paint, but do not believe that applying more of the same paint is the solution. When I agreed to this touch-up fix, I was told it would be "good as new" and it most certainly is not. The only solution to repair this damage that I see is for Chevy of Wooster to pay a body shop to do an actual repair instead of simply a touch-up. I have re-attached the quote I obtained for a local body shop's estimate of a correct and complete fix.

  

  Business Response

  Date: 01/09/2025

  We want ******* to be happy with her new truck and Im sorry the repair work was not like new. That is what we told her and that is what she deserves. We will get this scheduled to have our body shop do the necessary work and make sure it’s to her satisfaction completely.  

  Customer Answer

  Date: 01/13/2025

   I am rejecting this response because:
  although I really appreciate the ongoing cooperation, the problem still has not been resolved. I have not been contacted to schedule anything and I am concerned about how many more trips to Wooster (about 1.5 hours from my home) it will take to correctly fix the problem. I have already been back to Wooster a total of 6 times now, 4 for the radio issue, 2 for the paint (one to drop it off and one to pick it up), and it is getting excessive. My strong preference is to have a local body shop do the repairs because I know it will be done right the first time with them and they are 4 miles away from me instead of 60 miles.
  

  

  Business Response

  Date: 01/28/2025

  [[BBB transcription via phone call]]

   

  Business stated they are in communication with the consumer. Consumer is aware the business is going to pay for the repairs with the consumer's preferred body shop in order to resolve this matter. 

  Customer Answer

  Date: 02/02/2025

   I am rejecting this response because: it is still a work in progress. Despite persistent reminders from me, the check to pay for the repairs was not shipped to me in time to make my scheduled appointment at the body shop for Monday morning, so I'll have to reschedule it. I appreciate the fact that eventually the issues will be resolved, but it is so frustrating that each step along the way is as difficult as possible.
  
  
  
  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I do not have an appointment scheduled yet for the repairs (since I missed the original one due to the check arriving late) but am confident the body shop will take care of me from here.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Bought a 2023 *** **** from Chevrolet of Wooster in Wooster, **** on 6/8/24 -We are the second owner-reviewed the clean carfax. -No reported problems or concerns were communicated by the dealership. -Put a $4,000 downpayment and signed for the car "as is" for $27,500. -The additional $3,500 was for a service contract with AGS company. -Dealership reported car has ****** miles to go under its *** ******* warranty.After driving car home with no problems, the next day the car would not start. Tow truck came and took it to ******************** on 6/10/24 Picked the car up from *** on 6/15/24 who told us they did not see any reason to try to fix it because it started right up for them in the car lot. Stopped for lunch after picking up the car from ********************-car would not start in ******'s parking lot. Waited all evening for a tow truck to come-towed car to *********** 6/15/24. 6/17/24 received a call from *********** who reported they would be unable to fix the car until September. We were asked to call other *** dealerships for an appointment. Called all local ***s who are all booked for three months, and because I am not the original owner, they cannot do anything about it. Went to *** ******* 6/17/24 who once again reported they are so backed up with broken cars that the special techs who are trained to diagnose hybrid vehicles are months behind. Car did not start as we were leaving. Manager, *************************, agreed it would be unsafe to drive it home. It remains parked at ***********, **. Dealership made aware of the problem since day one via phone calls and emails. Neither the dealership or *** are willing to help. Have not driven the car a single day since purchasing it. Spoke with dealership, *******************, who reported there is nothing they can do because we bought the car "as is". **** is allegedly asking someone on his end if there is anything they can do to help us but we have not heard back. There is an arbitration agreement in our contract with dealership.

  Customer Answer

  Date: 06/21/2024

  It is unreasonable to believe that the dealership was unaware of the cars problems. They misrepresented its value and I have suffered a loss. An as is sale does not sure exempt dealerships from consumer protection laws. 

  

  Business Response

  Date: 07/18/2024

        We were notified that **************** has traded the ******** to another dealership. 

  Customer Answer

  Date: 07/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has been resolved without the involvement of said business and their response is irrelevant and inappropriate to the complaint. 

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership on Saturday 1/6/2024 after good feedback from friends who have done business here. I drove up to talk with them and get a value for my trade in, and let them know what I was looking for. I was made a written offer for my vehicle that day and accepted and handed them my title. They made me copies of the POA I signed for dealer title assignment, and the written offer for my vehicle, and they said the check would be ready on Monday. I made arrangements for a driver to follow me up to drop off my vehicle on Monday, to be told the check would be ready the next day. The same story the next day. Then on Wednesday was told it would be ready Friday. I show up again on Friday to pick up the check for them to say they don't want to do the deal anymore and handed back my title. After a week of poor communication and wasted time and fuel, just to be told that they do not want to honor the agreement, has been a very displeasing business interaction.

  

  Business Response

  Date: 01/22/2024

  In regard to the purchase of a truck from *** ********. I have attached a market value report on trucks like his. The manager he was speaking with had no authority to purchase vehicles for the dealership. We are not interested in purchasing his truck at $22000. I am sorry that my manager led him to believe we would purchase his truck.

  Customer Answer

  Date: 01/23/2024

   I fully understand what the market value is for my vehicle with no options included. However both of that sales managers were involved in this and the one I was dealing with did in fact purchase vehicles on behalf of the dealership, because I know of the others currently on the lot. In addition to the disregard for the written agreement, the lack of communication wasted my time and money for a week, without an explanation or even a negotiation that could have resolved the situation the first day. 
  

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  just now
  NEW
  Worst place to get new or used truck or car from anyone at this dealership **** the finance manager tried every way to get this approved I thank him for that but
  He lied as it was never went thro to the end 4 weeks later after my other truck payment came out on top of my big a** deposit I put down on this used f350 truck now as I took the truck back he told me to for get about the deposit since he put new breaks in rotors on truck as it sits still with the same breaks in rotors on as I traded truck in they never paid truck off also charged 1900 dollars for tires that I never ordered for this dodge that cost 875 dollars places is a joke if you need a good dealer shop around before you go here

  

  Business Response

  Date: 01/29/2024

  [BBB transcription via phone call]

   

  Business stated they are resolving the matter directly with the consumer. 

• Initial Complaint

  Date:12/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 Chevy HD from them in November. I have in writing (text msg) from the sales team that they would mail me a check for 800.00 to cover the cost of running boards so I could purchase them myself because I did not want to drive back 2 hours round trip to have them install them. I have left messages with the GM, finance manager, and sales manager over the last 3-4 weeks and none of them have returned my calls. The sales person that sold me my truck claims that finance mailed it but would mail out another but I have checked the mail daily and yet no check.

  

  Business Response

  Date: 12/16/2023

  We mailed a second check out on 12/14/2023

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  the Check has been received and deposited into my account.

  This could have been resolved if the business would have made an effort to communicate with me . No call was returned to keep me informed . 

  thank you for your assistance in this matter.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Chevy traverse on Sept 5 2023. I was under the assumption that the title was clean due to paperwork. When I received the title it was salvage. I contacted the dealership to inform them that my bank told me they needed to trade it or refund me. I have been trying to reach out for months now and have not gotten a resolution. I'm told I need to wait for the bank to contact them back but they haven't reached out to the bank. I'm being ignored and taken advantage of and need this resolved immediately.

  Customer Answer

  Date: 11/29/2023

  My finance company informed me to let Chevrolet of Wooster know that they said I needed to have a trade in or get a refund for my money including my original trade in value and they have ignored every single request that I have made. They responded back to one email and still told me the same thing so I think this is what is necessary.

  Customer Answer

  Date: 12/18/2023

  I have been reaching out for 3 months now and getting ignored. No returned calls. I have been calling and email to get my car serviced due the fact I was told my front tires are going to fall off do to bad control arms. They will not respond to me to even have it looked at. I understand it was bought as is but it was also bought as a regular title and they sold me a salvage rebuilt. I can't get insurance put on or even get it traded because the price is too high. My finance company said two months ago that they needed to trade it in or refund me and I haven't heard a word except for they're waiting for the bank to call back. I've been in contact with my bank for 3 months now since purchase and Chevrolet of Wooster has yet to even call them to unbind. Therefore I can't send it back because they had me wait all this time. My car is NOT safe to drive especially with my children and they refuse to contact me back or even answer the phone!!

  

  Business Response

  Date: 12/19/2023

  The Traverse we sold to her as seen in the Carfax provided had a minor accident. The airbags did not deploy which tells you it wasn't a major accident. The vehicle is in excellent condition inside and out and is mechanically sound. We have no idea why the insurance company decided to total it. It was the only vehicle we could get her in at her budget,

  Customer Answer

  Date: 12/19/2023

   I am rejecting this response because: I was denied the Carfax when asked in person and through text message. My finance company said it's an illegal contract due to them not disclosing to me that my title was salvage. Bill of sale says regular but title says rebuilt. Beings the fact I can not get full coverage like required or anything else for that matter they have told me that I need to have Chevrolet of Wooster trade it or refund me but they refuse to call my finance company. My tires are ready to come off due to very bad control arms and they won't answer my calls. I have attached prove of the regular/rebuilt title. Once I took all of my paper work into Chads office he stated he apologized and was angry that they even bought the car to sale and reassured me multiple times that he would unbind my contract.
  
  
  
  

  Customer Answer

  Date: 12/19/2023

  I have attached a picture of the vehicle prior to it being fixed. This might explain why the insurance company deemed it a total loss

  Customer Answer

  Date: 12/19/2023

  I had to pay for my own vin report. And he just lied saying it was in a minor accident. I have attached the front page of my vin report.

  Customer Answer

  Date: 12/19/2023

  Photos of the damage.

  Customer Answer

  Date: 12/19/2023

  Photos of the damage.

  Customer Answer

  Date: 12/23/2023

  The consumer informed BBB that the business is helping her.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2005 Chevy Corvette from Chevy of Wooster on September 6 2023. It had 11,654 miles on it.
  I paid $38,091 for the car. $3,900 was for an extended warranty and $1,200 was for GAP insurance.
  Not even a week after having the car I started noticing an oil leak, coolant leak, rear differential leak and squealing belt and pulley. It also slowly started making a loud moaning sound under acceleration.
  I contacted the service department at Chevy of Wooster and made an appointment for them to look at it.
  After their inspection they told me the head gasket was bad, oil pan gasket was bad, belt and tensioner was bad and oxygen sensor and camshaft position sensor wires were melted.
  They also said the rear differential was bad and needed replaced. I was quoted $11,500 for parts and labor. They said the warranty company told them they shouldn’t have offered the warranty for the vehicle because it was modified. When I purchased the warranty the salesman encouraged me to added the modified and supercharger options so I did.
  The warranty company said they would honor $2,000 towards the rear differential but after that the warranty would go away. $2,000 wasn’t even enough to cover the differential plus labor so I would have been responsible for the rest.
  I talked with the manager at Chevy of Wooster and he said there was nothing they can do because it was a used car. He said I was responsible for the repairs and to cancel the warranty because they wont cover anything on the vehicle.

  

  Business Response

  Date: 11/28/2023

  Customer knew they were purchasing the Corvette as is. I have attached the paperwork signed by the customer. The warranty that they purchased was with a outside company. 

  Customer Answer

  Date: 11/28/2023

   I am rejecting this response because:
  The warranty was sold to me by Chevy of Wooster and I was advised by the sales team to buy the extended warranty because it had expensive parts that the warranty would cover if something happened. If the warranty is not valid for this car then I no longer want the car. 
  
  

  Customer Answer

  Date: 11/28/2023

  Here is the warranty that was sold to me. I also attached an email from Chevy of Wooster service manager who looked at the car when i brought it in. I believe these issues were masked or over looked by the dealership before they sold it. 
  the manager Chad Pifer also said to myself and my fiance that one of their service techs is sometimes too thorough and over analyzes things and he may have been the one who diagnosed the issues. He then said right after that that they dont like him to look at cars that are traded in because they know he will be to thorough with and they dont want to put the money into fixing the issues he finds. 

  Customer Answer

  Date: 11/29/2023

  Sorry the format was wrong on the other ones.