Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Motel 6 has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Motel 6

      35110 Maplegrove Willoughby, OH 44094

    Business ProfileforMotel 6

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    35110 Maplegrove, Willoughby, OH 44094
    BBB File Opened:
    11/25/2019
    Years in Business:
    5
    Business Started:
    2/28/2019

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/23/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    We stayed on Monday the 19th and checked out on Tuesday the 20th. When we arrived the toilet was leaking in room 331. We advised them that the toilet was leaking in that room so without even checking it out, they moved us to room 333. In room 331 the shower was on and running, i turned it off, but it leaked hot water all night long. When I checked my debit card, I saw a charge for $150. I called them and asked what the charge was for and they said it was for a broken toilet in room 331. I said we hadn't even stayed in room 331. They said you broke the toilet. There was a hand dolley in the hallway in violation of OSHA and fire codes. I have called multiple times to talk to the manager, but he never returns my calls. The entry way was dirty and unkempt. I talked to Eva yesterday and she is the one who checked us in, and to whom we reported the toilet leak. I also talked to Debra yesterday, she took my name and number, and said she cold see my other notes, and said she didn't know why we were being charged as the leak was reported to mgt correctly. Today I spoke to a man who said the manager had purchased a new toilet and hung up on me.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John S

    1 star

    08/08/2023

    BED BUGS!!! ROACHES!!! And Prostitution!! NO (USABLE) POOL, NO Breakfast and very very bad tasting coffee!!! We were warm welcomed and greeted by reception. After dinner with friends, we looked forward to a great night sleep!! Unfortunately, this is where the horrors begins, I pulled back the sheets, taking a small nap and soon woke to BED BUG bites on my feet, legs, and torso. My wife went to take a shower and found roaches in the wall corners. We immediately went to office and was instructed to switch rooms and speak with management the next morning. SWITCHING ROOMS did not help, as we HAD THE SAME - BED BUGS and ROACHES in the following room ALSO!!! Calmly speaking with reception, quickly turned into a complete denial, as they refused any responsibility!! We requested a refund and was denied, we requested any possible complementary and this was denied. As we watched majority of the staff (which they confirmed was family members, living on the premises), we ended leaving, uncompensated for the horrific stay!! THIS IS ONLY HALF of the experience, as there was a fight that broke out near our room, we quickly came to realize, the on-going traffic of different men entering the same room, every 30 minutes to an hour, with ONLY one female in the room, while a Black SUV staid outside (across from the room), taking cash (possible payments) from each man - that went into the same room, we came to realize as this went on ALL NIGHT, prostitution was occurring. We notified front desk of the actions, but was told, as they are paid customers, this sort of actions is allowed and none of their concern nor business, as was best for us to ignore. Upon leaving the next morning, the smell of paraphernalia consumed the air as we watched, confirmed family members, cleaning other units with dirty towels and disgusting toilet bowl brushes!! Do yourself a favor and AVOID BOOKING HERE!!!

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.