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          AutoNation Ford Westlake has 1 locations, listed below.

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            Business ProfileAutoNation Ford Westlake

            New Car Dealers

            Contact Information

            23775 Center Ridge Rd

            Westlake, OH 44145-4246

            Visit Website
            Email this Business
            (440) 296-3019

            Customer Reviews

            1.2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            New & Used Cars; Service & Parts

            Business Details

            Location of This Business
            23775 Center Ridge Rd, Westlake, OH 44145-4246
            Email this Business
            BBB File Opened:
            1/1/1954
            Years in Business:
            110
            Business Started:
            1/1/1914
            Business Incorporated:
            9/9/1999
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Dean Szalai, General Manager
            • Mr. Ron Ardisonne, Central Region President
            • Ms. Linda Campos, Central Region Executive Assistant
            Contact Information

            Principal

            • Mr. Ron Ardisonne, Central Region President
            Additional Contact Information

            Fax Numbers

            • (444) 808-1247
              Primary Fax
            • (440) 871-0031
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought a 2022 Ford Bronco with manual transmission. This transmission has a widespread defect and Ford has not entirely resolved the issue nor acknowledged but it is affecting thousands. My dealer refuses to service my vehicle because they serviced it twice already but the issue keeps coming back like every other manual transmission bronco owner is dealing with. The dealership has shafted me even though I have had the transmission lock up, high rev for no reason. 2nd performance has degraded since the replacement transmission. I visited the location on 2/24 and the tech agreed transmission needs fixed and throw out bearing possible too. Now after several calls attempts messages and follow ups just like before when I had to fight for them to service the issue they are ignoring me again. The vehicle has safety concerns and has been reported to NHTSA over 12 months ago. Ford also won't return calls of mine or assist. I have a lemon that the dealer and Ford are trying to to keep me stuck with by refusing service on it and pushing the age of the vehicle out. I need help. The vehicle has major safety issues that could cause injury or accident if locking up in gear. The dealer has refused me loaners when I paid extra to get them in service contracts. They flat out won't lift a finger. Please help me.
            Read More
            Read 7 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marius B

            11/29/2023

            Terrible place to do business with; we got a van from them, had to wait to have 2 tires installed and the interior re-cleaned because it still had stains. We didn't realize the 2nd row middle seat also needed repairs having a strap broken. Van vas delivered to us late due to them ordering wrong size tires at first. Then when we asked for loaner to have the seat repaired they said no, none available. We returned the van falling under the 5 day return policy only to wait 2 weeks to get our money back. Upon return of the van the sales person Brett and the fiance guy Omar assured us on a quick return. We called and inquired about the check return, was promised one day at the latest Tuesday of the week, we had to go there Friday just to find out they had the check upstairs, issued Th. of that week. During this time finace never answered my calls or my text messages; manager tried to come up with excuses. Stay away from this place, all bad experinces. The car should have been put through service and have the tires replaced and seat fixed prior to them even putting it on the lot.
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

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