Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 28, 2024, Mr. Handyman installed one new fan (I purchased) in our upstairs bedroom, tried to fix another in our son’s bedroom. We were pleased with the fans.
We also requested they fix two toilet rollers. One in upstairs bathroom and other in downstairs bathroom. The toilet rollers were not tightly secured in either bathroom, thus we requested Mr. Handyman to return and fix them.
Mr. Handyman scheduled to fix on August 18th. Technician **** ******* arrived to fix the toilet rollers. After trying to fix the rollers, **** came out of the bathroom and advised the previous technician stripped the screws and he had to go to store. I work remote from home and was in a meeting, so was not aware he went to store to purchase new toilet rollers. When he arrived back, he installed them in the bathroom. Once he completed the installation, he showed me both toilet rollers. I was not aware that he made completely different holes to install both the upstairs and downstairs toilet rollers. Due to this, he had to add drywall to the areas where the other toilet rollers were on the wall. **** mentioned that he will need to go to the paint store and find same color paint to ensure the walls were back to original color. He said they would “make it right”. After repeated calls and texts to Mr. Handyman office and texting **** *******, he was able to reschedule and paint the walls. The color’s of both paints did not match the walls. Again, I tried texting and calling Mr. Handyman and the technician to come out and repaint, but they have not acknowledged my communication
Business Response
Date: 09/18/2024
Hello,
Note-the holders were installed in June 21, we also installed ceiling fans. *** ******* sent and email August 8th that two toilet paper holders were loose.
We aim to please all customers, and strive to treat our customers like family.
Every item asked by *** ******* was completed. He stated weeks later the holders were loose. In this case it was wierd both were lose but we bought brand new holders at no charge. To install holders to strong drywall we moved a few Inches away into strong drywall. We did the patches.We went to a paint store specialist in attempts to match the paint. With help we got as close as possible. We went back to the paint store and they stated we will not be able to match years old paint, even with a paint laser. We bought paint and made all trips at no charge. (*** ******* has no paint on site)
Thank you,
Mr. Handyman
Customer Answer
Date: 09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject this as my walls now have colors that are visibly different, and if Mr. Handyman does not fix, I will need to purchase paint and repaint both bathroom walls. I did not ask they buy new rollers, which resulted in the walls now being different colors. Mr. Handyman essentially damaged my walls, painted over it, and is now an eyesore.
Regards,
*** *******
Customer Answer
Date: 09/23/2024
Hi *******
Please see the attached colors we found for our bathroom. The blue is for downstairs and grey is for upstairs.
I did discuss my situation with Sherwin-Williams, and they said they only needed a quarter size sample to match the paint, so not sure how Mr. Handyman said it was not possible.
Thank You.
*** *******Business Response
Date: 10/07/2024
A piece of paint for both were taking the the ******* ******** by *** ******* home, along with phots and along with laser recommendations from the Sherwin Williams app. Sherwin Williams by *** ******* home tried to help as much as possible.Customer Answer
Date: 10/23/2024
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
The consumer provided his own samples of paint colors that he felt would be suitable to repair his damaged walls. It was provided to the business who made another attempt to fix the wall. This attempt did not produce the results either party expected. At this time the consumer is again asking for the business to either repaint the entire walls that were damaged or give a refund of $300.
Business Response
Date: 11/25/2024
Response taken over the phone by BBB Staff
We will be sending a check to the consumer for $190.00 (not to exceed that amount) to cover the cost of the paint.
Customer Answer
Date: 12/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ron Collins
Consumer responded via emailI just checked today’s mail, and still have not received a check.
Business Response
Date: 12/10/2024
Response taken over the phone by BBB staff
The check was sent on 11/26/2024 to the consumer.
Customer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *******Consumer responded via email
I have not received the check in the mail yet.
Business Response
Date: 12/12/2024
Response taken over the phone by BBB Staff
Another check was sent via mail 12-11-2024 check number ****, please only cash one of them.
Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** *******Consumer advised he received the check from the business.
Mr. Handyman of Cleveland's Northwest Suburbs is BBB Accredited.
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