Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  Yes, I accept this on the condition that the organization agrees that I have paid in full and I will not be assessed any additional charges.  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  
  is no way I could do it by myself. I gave the option for them to hire someone to move the dirt since this was their error. Jamie replied that this is not a service we provide. She was adamant that I move the dirt myself. Otherwise, it will be $25 a day for every day I have the container over the allotted rental time. I let her know that they need to figure it out and call me back. I heard back today from dumpsters.com by emails saying the same thing. I am not sure why this is such an issue? There are multiple options for general laborers who will move the dirt to a new container. This is such an easy fix, and this is “not a service we provide” is not an acceptable answer or solution.
  
  All I ask is for the company to fix their error. I do not nor I have I ever had any intentions of moving tens of thousands of pounds of material to a new container and hurting my body. I will not be paying $25 dollars a day because the company refuses to correct their mistake.

  

  Business Response

  Date: 05/06/2024

  We apologize for the frustration caused by the delivery of a larger than anticipated dumpster. Our team has been in contact with the customer alongside our dispatch to work to provide an amicable solution. At this time, the materials have been offloaded to an additional dumpster provided to the customer at no additional cost. We have confirmed with our dispatch that both dumpsters have been successfully removed and this issue has been resolved. Once again, we apologize for any inconveniences associated with this order and appreciate the customer's cooperation in resolving the issue. 

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  

  There are few problems with the response provided by the business. I will address each one.

  Business has stated: "A video of this service was obtained and reviewed, in which there was no gross negligence or intentional misconduct."

  The problem is the video(s) do not show what happened from the rear end of the truck. The damage was caused from the rear end of the truck. The videos provided are from cameras mounted on the FRONT of the truck and mounted on the driver's dash. There is absolutely no feed from the video that shows what happened from the rear of the truck. Therefore there is no possible way they can conclude there was no gross negligence. We have eye witness account that there was gross negligence.

  Business has stated: "However, as a measure of customer service, the customer was offered a $50 credit towards the repair."

  Unacceptable. The quoted repair costs I received from a reputable repair person states it will cost $926.50 to return the damage to prior condition. 

   

  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   

  k" so they can say they aren't responsible. Working with their claims person has been a nightmare. They provided a video from the truck to help show proof no wrong doing happened, but the video didn't capture the rear of the truck. It only showed a video of the driver's face and the FRONT of the truck; but this isn't useful because it happened from the rear of the truck.
  
  If you are considering using this company, I highly recommend you reconsider. During my conversation with their in house claims person, he made it absolutely clear that a level of property damage caused by the delivery truck is expected and acceptable. Again, because he labels it as "inherent risk".
  
  If you're still not convinced and want to rent from this company, be sure to take video of the drop off and pick up in case you need to sue them. They won't take responsibility for property damage caused by their services.

  

  Business Response

  Date: 02/01/2024

  We apologize for the damage that occurred as we value the safety of our customers' property. Our team has worked with our local dispatch regarding this service address in an effort to thoroughly review the matter. A video of this service was obtained and reviewed, in which there was no gross negligence or intentional misconduct. Therefore, our damage department requested any additional video footage that the customer might have to support otherwise. At this point in time, none has been provided. Based on the details of this claim, our organization does not have a reason to assume or arrange any repairs. However, as a measure of customer service, the customer was offered a $50 credit towards the repair. 

  

  Business Response

  Date: 02/05/2024

   As previously stated, we have asked the customer for any footage he might have showing a different angle, and none has been provided. As we have no evidence of error, we are not going to make any repairs; per our mutually agreed upon Terms of Service: EXCEPT IN THE EVENT OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS AND LOSSES AGAINST THE COMPANY AND ITS SUBCONTRACTORS, HAULER SUBCONTRACTORS, OR VENDORS RELATING TO OR ARISING FROM THE CUSTOMER’S USE OF THE EQUIPMENT AND/OR THE COMPANY’S, OR ITS SUBCONTRACTORS, HAULER SUBCONTRACTORS OR VENDORS PERFORMANCE UNDER THE SERVICE DOCUMENTS, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE TO STREETS, ROADWAYS, OR CUSTOMER’S PROPERTY, PAVEMENT, CURBING, DRIVEWAYS, WALKWAYS, LANDSCAPING, LAWN, WELLS, IRRIGATION SYSTEMS, SEPTIC SYSTEMS AND/OR UNDERGROUND UTILITIES RELATED TO OR ARISING FROM THE STORAGE OR TRANSPORT OF THE EQUIPMENT IN OR ON CUSTOMER’S PROPERTY, INCLUDING, WITHOUT LIMITATION, ANY DAMAGE TO CUSTOMER’S PROPERTY FROM LEAKS OR STAINS RELATING TO THE USE OF THE EQUIPMENT. THE EQUIPMENT SHALL BE PROVIDED ON AN “AS-IS” BASIS, AND COMPANY MAKES NO WARRANTIES TO CUSTOMER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR ANY PARTICULAR USE OR PURPOSE OR THAT THE EQUIPMENT WILL MEET YOUR REQUIREMENTS. We regret the customer remains dissatisfied, however, out the outcome remains the same. 

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I have also asked the business SEVERAL TIMES to provide footage from the rearview camera of the truck, but they have ignored my requests. 

  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 02/08/2024

  As our team has explained to the customer, the footage provided is the sole footage acquired from the truck, hence our request for his provision of any alternate angle. Our organization has a thorough damage complaint review process that works to collect all details and events associated with a complaint. This is in an effort to appropriately resolve the matter for our customers. Since no footage has been provided to substantiate any damage and per the terms, our team is not liable for this repair. The $50 credit already offered to the customer remains available for their acceptance. This is our final determination. 

  
  

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  

  $50 does not come remotely close to covering the damage caused by their truck and driver. We saw the damage happen in real time and we were instructed to report it to the office. The business is making their conclusion of non-negligence based on surveillance that doesn't capture what actually happened. Therefore, they can run through their review process as much as they want, but they're doing it with video surveillance that doesn't capture the incident directly.

  I don't have the footage because we saw it happen in real time. How is it possible to record something after it happened? We TRUSTED the driver to be careful because previous drivers had no issue dropping off the dumpster. If the business wants to keep saying $50 is sufficient, their response cannot be accepted.

  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** **********
  
  
  
  
  ly labeled.
  - Within less than a month, we were notified that our monthly fee will be increased "due to rising landfill costs, disposal fees, and fuel costs"
  - I can't get out of the contract without paying them a SIGNIFICANT termination fee.
  - We've had many instances where the dumpsters are not getting emptied all the way. As far as I'm concerned, this is a breach of contract.
  - During the course of reporting this issue and trying to get it resolved, we were accused of refilling the dumpsters to get free dumps.
  - I had to start recording videos to prove what was going on.
  - As a way to reduce my contract cost, they offered a different service with a different price, and then when we agreed to it, they changed the price and raised it again.
  - They are restrictive on the types of trash they will accept.
  
  ** This form has run out of room on the character limit so I will attach the rest of my complaint to a PDF and submit it with this report **

  

  Business Response

  Date: 01/17/2024

  We apologize for any frustration the customer has experienced. This customer's account manager has been in contact to work to provide an amicable solution. As such, the early termination fee has been waived for the customer, and any additional questions can be answered by the account manager.

• Initial Complaint

  Date:09/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  
  xceed the 8 ton weight limit. I requested pickup on 15 August.
  On 14 September, one month after pickup, I received a charge of $414 and a notification that it was due to the dumpster having contents that weighed 14.9 tons upon pickup. Dumpsters.com has not provided empty and full weight tickets from the landfill to prove this, nor is it possible that the 5 cu yds of dry dirt in the dumpster when it was picked up from my residence could have weiged 14.9 tons, even if the truck parked until a rainstorm and then delivered to the landfill. That weight would require that the 10-yard dumpster be filled to 150% volume capacity with something at least as heavy as solid concrete.
  I provided pictures of the Dumpster taken the morning it was picked-up that show it is approximately 50% full of dry dirt. I believe this charge was issued in error, or that Dumpsters.com may have been overcharged by the third-party from whom they rent the dumpsters, but I should not be help liable for this mistake.

  

  Business Response

  Date: 09/18/2023

  We sincerely apologize for the inconvenience and frustration experienced by this customer. This customer is correct, this additional weight fee was billed in error. This was communicated to the customer and refunded. It's rare that billing errors such as this one occur and we certainly want to take ownership when they do.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had them as a dumpster provider for over two years, the minute I needed to change the card on file (due to changing banks) and yes I did forget to update it for a month or so, they led me to believe I was just updating my service agreement with the new card, as it turns out, they tacked on an additional two years. NEVER once did they tell me I was extending my contract with the new card. So I filled out the card info and signed. Then (I know I should’ve read it more) I see that they extended two years, I canceled literally an hour after signing it. Now they are trying to collect for TWO years of service I never received.
  
  They mislead me into thinking I was just updating the credit card on file. The screenshot from the email clearly shows thats what they told me I was signing.

  

  Business Response

  Date: 08/31/2023

  Our team has been in contact with the customer and confirmed that the contract has been canceled and the early termination fees have been waived. We believe this to be amicably resolved. Otherwise, the customer has been instructed to work with our team with any future questions. 

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I attached all of the information I received from the business which did not clearly indicate I would need to call to schedule a pick up for the dumpster. The online platform where I made the request indicated the rental was for ten days, ending on May 7th. Furthermore the company asked what the dumpster would be utilized for in which I explained it was required for moving purposes. I paid for a ten day rental because I only wanted the dumpster for 10 days and the invoice indicated the last day would be May 7th. It was my understanding that would be the date it would be picked up the same way I was not required to call and make an additional request to have the dumpster delivered. If I had needed an extension I would have called and requested one. When I called to inform them that they had not picked up the dumpster after I moved and after the selected last day of rental they continued to charge me until it was convenient for them to pick up the dumpster despite my previous requests. I would not have rented the dumpster from them if I knew they were just going to drop it off until they were notified. I paid for what I requested which was a 10 day rental. The invoice clearly stated my last day of the rental was May 7th. They did not inform me that I was supposed to call and schedule a separate pick up than the date they had provided me and did not inform me of the additional charge until AFTER I called them trying to find out why the had not picked up the dumpster. Furthermore they charged my card without my authorization. I would like a refund of the difference because the dumpster was ready for pickup as requested by May 7th and met all of the guidelines to be picked up. I had attached all information I received from the company 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   k up the dumpster and to see if there was anything additional I needed to do. The customer service agent I spoke to was extremely rude and told me that I should have called to schedule a pick up and would now be charged for each day after the ten day window. I explained to the employee I paid for a ten day rental and the invoice I received when I reserved the dumpster stated it was a ten day rental and the ten day period would end on May 7th, I explained that I had moved which was why the ten day dumpster had been ordered. The employee was extremally rude and refused to let me speak to a manager or someone else. I explained that the emails I received were not clear about the fact I would have to schedule a pickup despite having specifically paid for a ten day period. They charged me an additional $550, a total of $1025 for a ten day rental and sent no reminders, made no calls to me until I called them letting them know they forgot to pickup and charged my card without my permission.

  

  Business Response

  Date: 06/26/2023

  We apologize that the customer is dissatisfied with their rental experience, as it’s always our intention to provide great customer service and useful, transparent terms. This customer placed an order online, and as such, information regarding extra fees was presented to the customer at the time of order. In addition, an order confirmation email is sent to the customer once booked, wherein it is stated "Remember to schedule the pickup. Please contact us using the information below before the last day of your service period to avoid late fees" and includes a link to schedule "Visit our website and fill out the schedule a pick-up form." Additionally, four pickup reminder emails were sent to the customer with resources to schedule the removal of the dumpster. Our team takes customer service seriously, and thoroughly reviewed the customer's experience. A supervisor was in contact with the customer to highlight the documentation provided to the customer throughout the rental experience. While we regret that the customer remains dissatisfied, information was provided to the customer throughout their rental dictating that they are responsible for scheduling the removal of the dumpster. This charge remains valid and will not be refunded.

   

  ***********************************************************************************************

   

  

  Business Response

  Date: 06/28/2023

  We kindly request for this complaint to be marked resolved. Many of the documents provided by the customer, including 'Order_Confirmation_********.pdf', 'Dumpsters.com Revised Order Confirmation.pdf' and 'Important_ Dumpster Removal Guidelines.pdf', state that the customer needs to schedule their pickup. Furthermore, to avoid instances such as these, the customer is presented with a force-field in the online ordering process where they must acknowledge their duty to schedule a pickup. The customer cannot complete the order without agreeing to this aspect of the service. Attached is the exact wording presented to the customer. We take customer service very seriously and own any failures that could occur. However, we remain firm on our determination here, as our organization delivered on our service commitments promised to the customer.

   

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear unacceptable.

  As I have explained many times, their website when making this reservation does NOT clearly indicate that a separate phone call needs to be made for pick up. The invoice shows the last day was supposed to be for May 7th and goes over pick up instructions required and that additional days needed would be an extra charge. I never requested additional days because I only needed the dumpster for ten days which is what I made the reservation for and had it ready and prepared for pick up on May 7th as indicated. This company deceived me into believing I had a ten day rental during my moving process and would have allowed the bill to continue to rack up additional days to make an unfair profit off of me. I will be pursuing legal action for false advertising if they are unwilling to refund the difference. I called this company repeatedly once I was informed they did not pick up the dumpster on the last day I had reserved it for in order to make more money. 

  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:06/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 20 yd dumpster from ************* on 4/25/23 to be delivered on 6/8/23. Order # ********. On June 7, 2023 ***** ******** *rom ************* called and stated he would need an extra $250 then changed to $175 or the dumpster would not be delivered. This dumpster was for a demo project and a crew was ready to work the weekend to get it completed for a 86 yr old widower. When ************* was contact via email and a phone call to credit back the $175 that was automatically charged to the credit card on file, ***** stated that the charge was necessary because it was costing them more money than they anticipated due to the area. The call was made less than 24 hrs of delivery and ***** said if the money wasn't paid, the dumpster would not be delivered. Extortion. This call should have been made weeks prior so we could have made other arrangements. A 26 yd trailer with wire fencing was delivered.

  

  Business Response

  Date: 06/16/2023

  We sincerely apologize for this negative experience. Please know this was an unusual circumstance and our team takes full responsibility for our mishandlings. We've been in contact with this customer and are processing a refund to rectify the experience. Once again, we do apologize for the inconveniences and frustration caused. 

• Initial Complaint

  Date:05/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a dumpster. It was delivered on time. However, when it was time to pick the dumpster up I continue to get excuses and promises, but Dumpster.com has failed to pick up the dumpster causing continued delays in my move. I am unable to access my driveway for longer than expected. I need to be out of this property in a few days and the dumpster is still in my driveway.
  
  I am being told I am on the schedule with each call or email and they still do not show up.
  
  The dumpster is still in my driveway.

  

  Business Response

  Date: 06/09/2023

  We apologize that this negatively impacted the customer's rental experience. Our team has been in contact with both the customer and our dispatch to resolve this and confirmed that the container was removed 5/24.