ComplaintsforShamrock Towing, Inc.
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Was informed by their driver after an accident that my car had to be towed to their lot and the fee was $17.00 a day. They picked up my car (non-drivable) from the accident scene around 6:00pm Thursday night. On Friday morning at 8am I had another tow truck at their lot to pick it up, they then changed me a two day storage fee at $40.00 a day. When I questioned it they stated it was what they are told to charge per the Westerville Police Department. I called the police department and was told they do not have anything to do with pricing on any tows that is at the discretion of the towing company. They lie outright and are very under handedInitial Complaint
11/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid for parking (see image) and parked right next to the pay machine and still got towed. It was $170 to get it out of the lot, $13 to Uber to the lot, and damage to my vehicleInitial Complaint
06/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My daughters car was towed by Shamrock. The car should not have been towed do to construction blocking her spot. We are taking this issue up with the housing management company. The car was towed on May 21. My daughter was out of town. We drove to Ohio to pick her up from the airport and move her out of her house on May 25. This is when we found the car had been towed. Charges are $129 for tow, $17 a day storage and $75 for a letter sent to our home in Illinois were the car is registered. As of today, June 2, I have not received the letter. I called shamrock today and they said they could not control the mail , but said the letter was sent certified. I asked for a receipt that it was mailed and they said they didn’t have one. Then they said the letter was mailed on May 30. I want my $75 returned if I don’t receive the letter they said they sent. This is a scam, they never sent the letter. This business should be shut down for cheating people and taking advantage of people.Initial Complaint
03/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Was towed on Wednesday 3/1/23 despite paying for parking (different companies issue). Went to pick up my car out of the lot, was told the card machine was having issues and was stuck displaying “receiving”. I told the cashier that I didn’t feel comfortable running my card a second time for that amount ($336). It’s the first, rent is due, I just switched jobs and cannot afford $600 removed from my account. Who can? I was told “the manager said it would cancel the first transaction if I unplug it”. I told him I didn’t trust that and he said if I didn’t listen to him then my car would just sit there. I’m a single mom 45 minutes away and was forced to agree as I had no choice in the matter. I checked my account approximately 30 minutes after leaving and found that my account had been charged twice. I immediately called the number back and spoke to someone named Jake in an office who said to call back the next day (Thursday) when management returned and to email my issue to a provided email. Which I did and hadn’t heard back. Today, Friday, I called again and was told management had already left for the weekend at (call was at ****). As well as my account being charged twice, it was 2 diff amounts. I believe this was due to employee retaliation at my upset attitude when he didn’t give me a choice at running my card or be stranded.Initial Complaint
02/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had dinner at Fireproof Restaurant located at 1026 N Hight Street on 2/4/23. I parked in a lot located behind the restaurant that was identified as public parking (see Picture #1) and I paid my fee at the machine (see Picture #2). Shamrock towed my car for being in a "permit parking only" lot but the sign pointed to a lot down the street (see Picture #3). The signs, at the very least, are confusing. At the worst, this seems like predatory towing. I am requesting a refund of $159.95 which represents what I paid to Shamrock Towing located at 1145 Hamlet St, Columbus Ohio, 43201. Their phone # is *** *** ****Initial Complaint
01/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Due to car malfunctioning issues parked at 298 N Garfield Ave.columbus, Ohio 43203 business property "The King Arts Complex" I was not able to move my car on Sunday 1.8.23. Shamrock Towing , INC towed my car to their impound lot as of 1,11.23. They say they towed it from *** *** ****** **** ******** ****. Which is NOT where the car was located. If said car was parked on the street than yes it should be towed as it was a safety concern. The car was parked in and on a parking lot not posing a safety concern. There was no notification sent until the car was towed in which Shamrock notified me they had the vehicle at their impound lot 1145 Hamlet St Columbus, Oh 43201 and I had to pay them to get it released.Initial Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
have violated the lease agreement. The property manager had my vehicle removed from private property. The property manager has confirmed they did not properly authorize my vehicle to be towed from the property; where I'm allowed to park at. My vehicle was towed under the circumstances of being illegally parked on private property, but there was no notice was sent to the police. Sheriff, or myself. My vehicle was towed under the circumstances of a missing tag, but my registration was valid. Once I was aware of a missing tag I promptly filed a report and ordered new tags. I’ve tried to pay the fees for my car to be released, but (Shamrock Towing) will not accept payment and refused to return my vehicle. (Shamrock Towing) – told me “ not my problem” and hung upInitial Complaint
11/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This toe company is *** illegally towing cars we have paid proof of paying for a parking space where my car was told they are following us around they have toad our vehicle 3 times in the past 2 months. One time the Tire was flat and my son was parked in the parking lot where he works. My son uses this car was also delivering doordash they took his car while the hazard lights were on while he made a delivery. And then last night it was toaded again from a paid parking lot where he has ticket proof and everything. They are stealing money left and right from our students and hard working employees they need to be shut downInitial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I parked my car in the White Castle Building 2 parking lot while I attended a function for the evening. I have White Castle Building 2 permit stickers given to me by my employer on the front AND on the back of my car (see attachments). At 9:31 on the evening of August 30, 2022, Shamrock Towing towed my car. When I called and asked them why, they told me that I had the wrong parking permit for Building 2 (you can see that the permits clearly state Building 2 on them). When I asked for clarification, they hung up on me. I had to pay $163.21 in towing charges to get my car back although I had the correct permit clearly displayed. I verified with the Building Manager that I was parked within the Building 2 lot and that my permit sticker was correct and up to date.Business response
09/07/2022
Please provide what type of vehicle you have, thanks
Customer response
09/08/2022
You asked what type of car I have. It is a blue 2021 Toyota Corolla license plate FMR 6685.
Regards,
**** *******Business response
09/08/2022
Good morning,
I have verified the tow was done in error, it was a new driver that was unaware of the rules at this location. Very sorry for the inconvenience, a full refund will be issued. Just need the credit card number & expiration date to refund the card. If you would like to contact me directly either by phone 614-882-3555 (I am here M-F 8am-4pm) or by email: *****@shamrocktowinginc.com.
Thank you,
-*****Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was damaged while being moved without authorization. When I contacted the company to complain I was very mistreated.Business response
06/28/2022
What was the date of the tow and what kind of vehicle?
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.