Complaints

This profile includes complaints for Lifetime Quality Roofing and Storm Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lifetime Quality Roofing and Storm Restoration, LLC has 10 locations, listed below.

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  Lifetime Quality Roofing and Storm Restoration, LLC

  501 W Schrock Rd Ste 301 Westerville, OH 43081-8049

  
• 

  Gale Force Roofing and Restoration

  510 Vonderburg Dr Ste 306 Brandon, FL 33511

• 

  Lifetime Quality Roofing DFW

  11816 Inwood Rd PMB 3060 Dallas, TX 75244

  
• 

  Lifetime Quality Cincinnati

  10700 Montgomery Rd Ste 226 Blue Ash, OH 45242

  
• 

  Lifetime Quality Roofing and Storm Restoration, LLC

  7100 E Pleasant Valley Rd Ste 275 Independence, OH 44131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime Quality Roofing was approaching homeowners in my area after storm damage affected some homes. It was determined by the company and my homeowners insurance that my roof was indeed damaged and replacement was covered by my insurance company. After the project was completed, I received an invoice. On the invoice the the company listed in item one the cost of the project of $18,641.67 In the second line they ADDED the cost of my insurance deductible ($1947) to the cost of the project. They proceed to add two additional items on line 3 and 4 and then on line five deduct a combination of my deductible and the downpayment made by my insurance company. In these lines instead of applying my deductible as a payment they are zeroing it out and it is not applied. I sent this invoice to State Farm, my insurance, and the claims representative stated that she had never seen a contractor do something like this. At the present time, I'm waiting for a check from my insurance company to pay the Lifetime Quality Roofing. They have refused to correct this invoice and state that this is the way all of their invoices are structured. They admitted that they matched their cost to the amount my insurance was willing to cover. My major objection is that they zeroed out my deductible when it should have been applied against the cost of the project.

  

  Business Response

  Date: 07/02/2025

  *****,

  The invoice is a reflection of your workscope. We break out the deductible for better visibility to see what the out of pocket vs insurance payments are. We cannot refund you the deductible amount as that is paid to the company once you file a claim with insurance. I have noted your feedback of how the invoice looks to our accounting team. 

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In dealing with LIfetime Quality Roofing employee, ***** *****, regarding roof replacement, I made it very clear over-and-over from the beginning that I would not sign or enter into any agreement to pay over-and-above what the Insurance Co was willing to cover. He understood & agreed that I would be responsible for nothing after he and an insurance claim adjuster from my insurance company agreed the roof was eligible for replacement and how much they were willing to pay. That ins claims adjuster was replaced by a new adjuster, Kayla. Apparently the first adjuster gave misinformation, reducing what they would now pay. Now Lifetime is telling me that by giving them the initial check from the ins co (nothing signed) and picking shingles, which I did confirm by signature what shingle I wanted, that this action put me under contract, and I would now owe them the difference. NO ROOFING WORK WAS DONE YET. Because of feeling like the co was not honest with me, I asked for the initial ins check back along with the $250 down payment I earned. Unbeknownst to me, when Mr ***** called me back, it was on 3-way, where his boss, Mr. ****** told me I could get a lawyer, but I was under contract. Being furious, Mr. ***** said he would call me back, wherein I told him VERY clearly NOT to call me again on 3-way because I was not going to be intimidated by Mr. ******, his boss. A few days later, Mr. ***** did call me back to still tell me I was under contract to them now, where I angrily reminded him of how many times I said I would not enter into any work being done if I had to pay over-and-above what ins paid. I became very angry and told Mr. ***** I felt he was dishonest and scammed me. Again, without being told I was on 3-way again during this 2nd conversation, his boss chimed in to remind me that I was under contract and I could go get a lawyer if I wanted. Mr. ****** then told me I was not to contact Mr. ***** again, but to deal only with him from now on.

  

  Business Response

  Date: 05/29/2025

  *****,

  Thank you for reaching out in regards to your experience. I spoke with the branch manager and sales representative. 

  The correction to your workscope and the new adjuster has no correlation with Lifetime. The contract was signed and agreed upon in addition to the upgrades chosen. This is presented as a contract from our customer experience department on the call to set up the appointment with full transparency. The insurance changed the workscope after the contract was signed then Lifetime found out you wanted to cancel in the middle of scheduling your new roof to be installed which held up the job. ******* ****** offered to create a change order to modify the contract and cancel the upgrades to lessen the out of pocket cost and immediately after a lawyer was spoken about once the cancelation fee was brought up that is listed in the agreement after the 3 business days to cancel with no fee. 

  Customer Answer

  Date: 05/29/2025

  I am rejecting this response because: when I was presented with paperwork (contract, but not dated), it was based on the original cost of the $7,740.58, minus the $250. deductible I earned per the agreement with ***** *****.  The first I knew of the additional expenses, bringing the total now for roof replacement to $9,130.78, was when I received a copy of that new estimate from my insurance company & when Mr. ***** called me to tell me I would owe the difference because the additional expenses had been rejected by insurance adjuster.  I also did not like, nor choose, any of the shingles or the roof felt that was shown me, so I was shown other choices that would cost more, but which I was willing to pay the difference due to better quality.  But, per Mr. ******, his only resolution was to offer for me to choose a regular shingle & roof felt (of lower quality) and still charge for a portion of the increased costs in the estimates. I will not do that. 
  
  
  
  Regards,
  
  
  
  ****** ******* ******

  

  Business Response

  Date: 06/10/2025

  A refund has been issued. 

  Customer Answer

  Date: 06/15/2025

  I accept the business's response to resolve this complaint.  Just a note: If a refund has been issued, I have not yet received it, but if they refund me in full, as requested in my initial complaint, then I will certainly consider the matter resolved.  Also, please let me say that I am very grateful to the BBB for helping me to resolve this matter.  I certainly do not believe that would have happened without your involvement in the matter.  I am truly very grateful for all you did to assist me.  A huge thank you.
  
  
  
  Regards,
  
  
  
  ****** ******* ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by the company do replace my roof. They sat with me and told me I will get my siding and roof dine for the amount of 7270. That wasn't the case I paid them 3700 at the time ******* **** when i called in 12/13 and ask her is that the total amount owed she stated that is all. I received a completion letter stating it was completed. They left the gutters off and realized they were in my backyard yard on the ground. My complaint is I called and ask was there anything left on the balance and was told no, I know get threatening mail, and calls saying I owe them over $9000. They created another bill once i paid the 3700 because they couldn't get that amount from my insurance. I am so upset with this company I feel like I been scammed. Although the work was partially done was okay but that extra bill they're trying to collect is crazy. The up the prices on the material to get the maximum amount, but I was told I was getting a 20,000 dollar job done for 7270 I was duked. Not only are they trying to collect extra when the jobs been paid for but u didn't complete the job. I would never recommend this company to anyone

  

  Business Response

  Date: 02/10/2025

  *****,

  Thank you for letting us know the situation regarding your invoice. Our accounting team has provided a breakdown of your invoice for further clarification. 

  
  Completed Work LQR
  Line Item  RCV Total Line Item (Work not Doing  RCV Total
  1        1,229.55        1,229.55 Roof 16        1,334.95     1,334.95
  2            584.36            584.36 Roof        1,334.95
  3            161.72            161.72 Roof
  5            277.28            277.28 Roof
  6        5,138.95        5,138.95 Roof
  7            185.77            185.77 Roof
  8            386.87            386.87 Roof
  9            350.07            350.07 Roof
  10            176.52            176.52 Roof
  11               96.41               96.41 Roof
  12               83.47               83.47 Roof
  13               65.85               65.85 Roof
  14            437.82            437.82 Roof
  15        1,586.09        1,586.09 Gutters
  17            238.69            238.69 Siding
  18        2,354.45        2,354.45 Siding
  19            363.25            363.25 Siding
  20               72.95               72.95 Siding
  21               11.26               11.26 Siding
  22        2,135.58        2,135.58 Siding
  23            329.49            329.49 Siding
  24        2,056.00        2,056.00 Siding
  25            317.21            317.21 Siding
  
  Workscope (*********)     18,639.61     18,639.61
  
  
  PWI (Ice and Water)             607.95
  Sheathing        1,250.00
  Total        1,857.95
   Total Work Scope  
  Total Billed     19,162.61
  
  
  Payments 9/26/2024        5,100.00
  Payments 10/8/2024        2,171.00
  Payments 12/31/2024        3,761.59
  Total Payments     11,032.59
  
  Balance Due         8,130.02

  Customer Answer

  Date: 02/10/2025

  [The amount wasn't there in 12/13/2024 when u paid in full the balance. You didn't have the invoice for, you guys billed me after I spoke to Mrs. **** on 12/13/2024. I have all the original invoice. It doesn't explain why the invoice wasn't available on 13/13/24 when I called to settle my balance.  Your not being honest. I feel that you guys try to get more from me and my insurance company. This amount want disclosed to me at all. Yall told me I was getting 20, 000 dollar job done for 7270. I paid that and more. I know you guys billed me for things that didn't take place or you up the charges to get more feom my insurance.  That is why we're here now. Be honest!!! This isn't fair to the consumer already in hard times.  The invoice is bogus. If I had funds for an attorney that is how far I would take this. I will definitely tell my fellow friends and family to never use you guys. Over charging to make sure the insurance pay out the entire invoice. That is just crazy
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime Quality and Roofing Pittsburgh, installed a new roof on my home after having one of their employees come to my home on a cold call after a storm. I proceeded to have them contact my insurer, who approved a complete new roof installation. I was told that my only cost would be a 1,000.00 deductible, and that I would be able to make payments to the company on that. I asked at each step to make sure that no additional cost would be borne by me as even paying the deductible would be an extreme hardship for me.
  
  Was never provided any paperwork from them prior to or after installation. The first paperwork I received was a nasty letter dated 1/25/25. To that point, I did not even know what type of shingle as installed on my house, or even exactly what was done. BECAUSE NO ONE GAVE ME ANY PAPERWORK FOR THIS PROJECT.
  
  The letter dated 1/25/25 stated I had received emails, calls, etc when I most certainly did not. The invoice is now reflecting not a $1,000 deductible but a dumpster charge and additional labor and material charges. I was home throughout the install- a dumpster appeared one morning and and was removed from my house a day or two later, all without any action or participation on my part. I am now being charged separately for a dumpster. Now they are trying to charge me for additional wood, when I was at home and no one spoke to me about it or asked me for an additional work order signature- and I personally interacted with the crew.
  
  I am attaching a copy of a complaint letter I just sent to the office through my daughter.
  
  I am willing to pay, in installments, the 1,000 deductible as that is what I agreed to.

  

  Business Response

  Date: 02/04/2025

  *****,

  Thank you for reaching out in regards to your experience and billing issues. As of November 1, 2024 you were sent via email the estimate for additional cost during your build. After that your sales representative had diligently reached out to attempt to get this recovered by the insurance company at all efforts while keeping you informed via email as well. Our accounting team had reached out from December 17th until January 21, 2025 in attempts to collect with no answer. Please reach out to our accounting department at ###-###-#### to set up a payment plan. 

  Thank you,

  Lifetime Quality Roofing

  Customer Answer

  Date: 03/27/2025

  I am responding to Lifetime’s reply to my initial complaint, which does not answer a single question I brought up.  The repeatedly allege I did not respond to emails, but I DID NOT RECEIVE any emails.  Possibly they have an error on their end in entering it?  Since they seem to have difficulty in reaching me via my email, I have created  a new email account to try to rectify this problem.  My new email address is ************************ 
   
  
  Prior to this, a simple phone call to me to verify the email address would probably have been in order. Or using the US Mail, or a phone to contact her.  Her contract terms do not require that the only form of accepted communication is using email.  No paperwork was left by the project manager, the roofing crew, or anybody else the day of the install.  Even though I was home and present the entire time. 
   
  
  A telephone call to discuss the issue would probably also be a good idea to try and resolve this matter.  No communication has been forthcoming from your company, at all.  My desired outcome is the same- I will pay the original $1,000.00 deductible amount that was agreed upon, and that only. 
  
   
  
  I will begin making $100 monthly payments on the $1,000.00 deductible on April 9th, my next pay date.
  
   
  
  In its BBB response it posted, Lifetime stated that on November 1, 2024 I was sent an email regarding the estimate for additional cost during your build.  I did not receive, and therefore could not have responded to or authorized any change to the contract terms. 
  
   
  
  Nowhere does Lifetime  respond to the specific problems I brought up.  Such as, Lifetime  did not comply with its own contract terms.  Again, please explain why you violated:
  
   
  
  ·         Paragraph 8 of your Terms and Conditions, whose last sentence states that the parties shall execute a change order for the work to be performed on a time and material basis.    No work order change was presented to me, who was present 100% of the time the project was being undertaken at my home, and when I interacted with the workers.
  
   
  
  ·         It is not my fault that the project manager, once he introduced himself to my son in the early morning, left and never returned to the home again. 
  
   
  
  ·         It is not my fault that despite her efforts to interact with the crew and offer them water, they could not communicate well because none of them spoke English.  Why didn’t the project manager call her or speak to me since I was onsite the entire day?  Sending a purported email after the fact does not fix the fact that you did not execute a work order.
  
   
  
  ·         I again refer you to the Construction Agreement face page, where it pertains to “Unanticipated Damage/Additional Required Work and Materials” which states:  When this occurs, Company will make an effort to have the Customer execute a Change Order for the additional work and materials.   NO EFFORT was made.  I was 100% present, and interacted with the crew the entire time of the project.  NOTHING WAS MENTIONED as to the need for additional work and materials above what was approved by the insurance company.
  
   
  
  ·         There was no meeting of the minds on these new terms that you are trying to collect on now, which is a requirement to form a contract between two parties.
  
   
  
  Again, I will agree to pay only the $1,000 deductible amount, and not one dollar more
  
  Susan Loughner, [email protected]

  

  Business Response

  Date: 03/31/2025

  Please see attached email with documentation on the email sent. 

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august of 2022 we had our roof replaced. We have an addition on our house and that roof was newer. They said it needs replaced as well to match the rest of the roof. During the work, there was a heavy rain. It was while they were working on the addition. Water came pouring in around the perimeter and through all three 3 skylights. The quickly finished that area once the rain stopped. I asked if that would be a problem and they said it wouldn’t be. Since then the middle skylight leaks. I’ve called numerous times and got the run around and also been disconnected. If I did get through, they told me they would call me back and never did. They told me the person we spoke to originally is no longer working for them and that he lied and gave clients false information. We never had a problem before they worked on the roof. It was a newer roof since it was an addition.

  

  Business Response

  Date: 01/14/2025

  ****,

  Thank you for reaching out regarding the concerns of the skylights. We had went out February of 2023 to investigate the leak of the skylight. Our repair team evaluated and stating the seal around the glass on the skylights were old and deteriorating. During the process of signing the contract our contract signers go over the terms and conditions and pre install checklist. This is to go over and set the expectations that the tear off will cause vibrations and other items to look out for and what our warranty covers as well does not. We temporarily sealed the glass and informed you of this during the repair in 2023. We do not have any current calls or emails back stating this was still leaking since we went out last 2/13/2023. We can set up a repair to come place another temporary seal in the meantime. 

  Sincerely, 

  Lifetime Quality Roofing. 

  Customer Answer

  Date: 01/14/2025

  I did contact Lifetime Quality Roofing and I would be disconnected every time I called. I even contacted my insurance company to contact them. So I’m not sure why no one got the messages. My insurance company sent someone out to look at the roof. I was told that they would have to take the shingles off to look at it. Based on the roof not leaking before Lifetime came out and the year of the roof, the seal around the skylight was probably damaged when they hurried to finish it in the rain. He also noted that the Lifetime crew never put the clips back on the gutters and that will also could be a problem.

  Regarding what we were told by the person who signed us up and the original person who I spoke to is that the work would be covered. He upsold us on the shingles and materials. As I said I mentioned that the sunroom was a newer roof. And no one mentioned that the skylights would be a problem. When I mentioned that the first time I contacted Lifetime I was told that the salesman was fired and he gave me wrong information. 
  
  
  
  Regards,
  
  
  
  **** *****

  

  Business Response

  Date: 04/09/2025

  Please see attached of work completed from our repair team. A new skylight will need to be purchased by the homeowner before any other work can be completed. We completed a temporary fix in the meantime but she was informed a new one would need to be purchased to fix the issue prior install issue.  

  Customer Answer

  Date: 04/09/2025

  I was not told about needing to replace the skylight. When they came out they said they would fix the skylight and repair the interior damage. 
  As I stated before it’s now leaking more when it rains (at the top and bottom corner) before it only leaked at the top. The skylights are NOT 20-30 years old, as the sunroom was an addition to the house. 
  I don’t know why they would touch the two skylights that don’t have an issue and not focus on the skylight that actually has a problem. 
  I never received anything from them stating what they did or a response when I told them that it’s still leaking. Their customer service is terrible and instead of fixing the problems they created they ignore the client and/or make excuses instead of taking blame for their actions. 
  
  Regards,
  
  
  
  **** *****

  

  Business Response

  Date: 04/15/2025

  At this time all repairs have been completed. We have went out on various occasions to do what Lisa was informed from our team as a temporary fix until a new skylight was purchased. The gutter hangers have been fixed on the rear and front where the damage was. Please see contract page 3 line 12. At this time there is no further action from Lifetime until the following item is purchased to complete repairs. 

  Customer Answer

  Date: 04/16/2025

  I am rejecting this response because: 

  Lifetime came out and made the problem worse. The skylight is leaking more now than before. If they are not able to fix the problem that they created, they should get professional roofers out to fix it. The guy that came out this last time had flip flops on. Sending inexperienced people out shouldn’t constitute that they did everything they can to solve the problem. 

  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson misrepresented pricing on roof replacement after tornado. After insurance payouts and completion of work, now we are being charged an additional 4-5 thousand dollars. After discussing with billing, salesperson contacts us and states he made a mistake. His mistake is costing us thousands of dollars.

  

  Business Response

  Date: 01/06/2025

  ****** ********,

  We have reviewed your file as well as our accounting. At this time this will need to be handled with your insurance company due to the current policy in place. We have issued a credit and can set up payment plans to assist. 

  Sincerely,

  Lifetime Quality Roofing

  
  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I initiated a roofing estimate and insurance claim with *********. Shortly after, I discovered my assigned project manager had been terminated, and attempts to contact the company were unsuccessful (phone number disconnected, emails undeliverable). I only received a response after posting a negative review, despite having transferred a $20,000 insurance check to ********* two months ******** late September, I was contacted by a new project manager, ****, who informed me that ********* had been acquired by Lifetime Quality Roofing. **** apologized for the communication lapses and stated the insurance check could not be deposited due to an error. Given the ongoing issues, I requested release from the contract, but **** delayed responding and then blamed me for communication failures. He eventually agreed to release me but stated I would owe a 20% breach of contract fee.I argued that the contract should be nullified due to the acquisition and cited provisions indicating no breach on my part. Despite this, Lifetime Quality Roofing deposited the check. Reluctantly, I agreed to move forward with the roof installation, which was scheduled for October 23rd. However, the materials arrived late, causing delays. After rescheduling for November 1st, roofers unexpectedly arrived on October 24ththe one day I explicitly stated was unavailable.Repeated requests for financial compensation or resolution went unanswered. I took paid time off work, faced poor communication, and was disrupted unnecessarily. After weeks of unresponsiveness, I now formally request to be released from the contract without penalty or additional payment.

  

  Business Response

  Date: 12/11/2024

  Mr. ******,

  We appreciate your patience in this matter as we look into this issue. We are currently working with the branch manager and sales representative on your file and will have any updates or adjustments as quickly as possible. 

  Sincerely,

  Lifetime Quality 

  Customer Answer

  Date: 12/19/2024

  I am rejecting this response because: the company still has not provided any additional information. It has been two months since the roof was finished and I was promised a call back. It has been 4 months since I started working with a company that no longer exists.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 02/11/2025

  A call was place January 6  with the sales representative and branch manager. They spoke with ******** on the 6th and agreed on an invoice correction. We adjusted it and sent it back out on the 7th of January. ******** emailed in on the 29th of January asking for the invoice again along with an additional credit. We re sent the invoice back out on the 29th. There has been no communication back after. 

  Customer Answer

  Date: 02/11/2025

  I am rejecting this response because: I found the invoice in my spam folder, however it is not for the agreed upon amount. When I spoke with ****  in December about compensating me for the time and inconvenience, I suggested that we split the difference and I would pay $1500 of the $3000 owed. **** agreed to that amount, but the invoice was only reduced to $1750.
  
  I make about $100 an hour, and I have spent well over 30 hours of my time trying to get everything coordinated. If I were to bill ********* for my time, they would end up owing me money. I don't want to go the the hassle of doing that, but if that's what needs to happen, I will do that. 
  
  Please send me an updated invoice for the corrected amount agreed upon. 
  
  
  Thanks,
  ********
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 03/06/2025

  As of 3/4/2025 the account had a payment made. Our supplement team is working on the O&L for the other portion of the payment. 

  Customer Answer

  Date: 03/06/2025

  I am rejecting this response because: I paid the full amount as indicated on the invoice. No further payment should be necessary and this matter should be closed. Once the business confirms that no further payment will be necessary, I'll approve their response and this case can be closed.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 04/10/2025

  At this time there is still an open balance due from the insurance company. Our *** has been in communication with the agent. 

  Customer Answer

  Date: 04/24/2025

  It's okay to close this complaint. The current issue is between Lifetime Roofing and the insurance company. If Lifetime tries to pursue any further compensation directly from me, I'll open another complaint.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with a guy who represented the company, and after two weeks of no contact I called their main office who then sent another guy out. I was directed to call the company and pay the deposit, during this meeting I specifically asked if the refund would be refundable if something changed. He specifically said yes minus some fees. 4 weeks went by after the deposit was paid and I had not spoke with anyone so I called the company and explained I had an issue with my bank and explained I could not go further with the project at this time. Was told the deposit would be refunded after any fees were taken out. Its been 3 months no refund and no further contact

  

  Business Response

  Date: 10/08/2024

  Shawn Hunt,

  Thank you and we apologize for any inconvenience caused during this time. Our accounting team released the check Thursday October 3rd. 

  Sincerely, 

  Lifetime Quality Roofing

  Customer Answer

  Date: 10/15/2024

  I spoke several times with Alvin Taylor from the company he seems to have taken The issue seriously and has gone above and beyond to resolve this issue. It is currently 10/15/24 and I have not yet received the check but Monday was a holiday and I live in a rural area and are mail is slow. If the check does arrive as stated then I am satisfied with the company response and Alvin Taylor prompt attention to the matter needs to be acknowledged. 
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  Shawn Hunt

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had this company replace our roof. The company messed up the first roof replacement and had to RE-REPLACE the roof again! The quality is poor and the second roof needs to be repaired again. During the second roof replacement the installation in our attic fell down. Which caused fiberglass to cover everything in our attic. They promised to repair this issue and never follow through with it. We are unsatisfied that we had to have two roofs from this company and still don't have a quality roof to last. They want full payment and don't see any wrong doing.

  

  Business Response

  Date: 10/08/2024

  Jessica Dukic,

  We appreciate your patience and open communication about any and all issues that came up during and after your build. At this time we have came to a resolution on the account and a payment was processed. 

  Sincerely, 

  Lifetime Quality Roofing

  
  

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.Lifetime Quality Roofing dramatically increased the cost of roof replacement. The initial estimate increased from $24,214.98 to $51,482.21 without my awareness, including supplements AND the cost of materials (roof shingles that had previously been reviewed and agreed to with the Sales Rep).2.Excessive shingle costs changed after the contract was signed & a deposit paid: The per-unit cost of shingles was increased by over 300%, from $117.65 to $313.30, which my insurance company deems unreasonable and will not approve.3.Loss of confidence: Due to these unethical business practices, I have lost confidence in Lifetime Quality Roofing and no longer wish to proceed with their services.4.Project cancellation: I have notified Lifetime Quality Roofing that I am canceling the project and disputing the deposit made via credit card.

  

  Business Response

  Date: 09/17/2024

  *******,

  Thank you for reaching out regarding your concerns. At this time we have refunded your deposit. 

  Sincerely, 

  Lifetime Quality Roofing